Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Effortless Sales Management with Excellent Visibility
What do you like best about the product?
Ease of use for Sales people as most of the sales process are ready, gives good visibility of sales funnel, easy access to customer data from anywhere at any point
What do you dislike about the product?
license cost of the software is higher than other similar softwares
What problems is the product solving and how is that benefiting you?
During enterprise customer visit, meeting various people of the same company at different times so was hard to track conversation with each KAM, status of the deal, etc... Sales cloud feature of maintaining contact data at single place with lead which can be accessed from anywhere at any time
Intuitive and Versatile CRM Solution
What do you like best about the product?
I like that Salesforce Sales Cloud is easy to use and versatile, allowing you to use it for different things. The ability to integrate it with other tools is also a plus. I also like how it allows you to build charts and interactive modes to see what's going on and organize data, which makes it easier to make good decisions. It's important for us to have organized data and have everything in one place, and Salesforce Sales Cloud helps with that.
What do you dislike about the product?
Not a comment here
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to manage customer interactions and organize case-related data. It solves the problem of having a centralized repository for cases, enabling my team to leverage shared knowledge effectively.
Effortless Lead Conversion Sets Sales Cloud Apart
What do you like best about the product?
I am working with Sales Cloud from around 2+ years now. Sales Cloud Makes Sales Cycle very smooth. From Lead Creation to Lead Conversion, Opportunity Contact Account Creation, It's very Easy and User-friendly Process.
though whole the Product is like wow...but the Lead Conversion Process that Salesforce Provides is the main differentiator between other CRM products and Salesforce. I have worked on some other CRM's also but the Lead Conversion process in Salesforce is very smooth.
Second Best Functionality is EAC (Einstein Activity Capture). EAC provide seamless syncing of Events and Email between Salesforce Org and Outlook/Gmail. we don't need to make note of emails and events separately; Salesforce automatically sync it for us.
though whole the Product is like wow...but the Lead Conversion Process that Salesforce Provides is the main differentiator between other CRM products and Salesforce. I have worked on some other CRM's also but the Lead Conversion process in Salesforce is very smooth.
Second Best Functionality is EAC (Einstein Activity Capture). EAC provide seamless syncing of Events and Email between Salesforce Org and Outlook/Gmail. we don't need to make note of emails and events separately; Salesforce automatically sync it for us.
What do you dislike about the product?
Whole the Sales Process is very smooth apart from one thing, which if Lead Auto response Rule.
Recently I was working on Lead Auto response Rule, where we were creating Lead through Standard Object API. but Auto response Rule wasn't getting Triggered. afterwards i figured out that Salesforce Doesn't Trigger Auto response Rules when Lead is created through REST API. then i gone through documentation given by salesforce, but that resolution was only applicable for SOAP API. and at the end i have to manually send that Email to User.
Not sure if there is any reason why salesforce is not providing this functionality. but this should work for Lead which is getting created through API.
Recently I was working on Lead Auto response Rule, where we were creating Lead through Standard Object API. but Auto response Rule wasn't getting Triggered. afterwards i figured out that Salesforce Doesn't Trigger Auto response Rules when Lead is created through REST API. then i gone through documentation given by salesforce, but that resolution was only applicable for SOAP API. and at the end i have to manually send that Email to User.
Not sure if there is any reason why salesforce is not providing this functionality. but this should work for Lead which is getting created through API.
What problems is the product solving and how is that benefiting you?
As Developer/Consultant i have Implemented many Use cases for Customers.
but one key Problem that Salesforce Solve is to Prioritization of Lead using Lead Scoring. this is standard Functionality that salesforce gives for prioritizing the Lead.
but one key Problem that Salesforce Solve is to Prioritization of Lead using Lead Scoring. this is standard Functionality that salesforce gives for prioritizing the Lead.
Outstanding Experience with Exceptional Results
What do you like best about the product?
Sales Cloud is simple to use for our sales process and also you get mobile app by which I can use it on the go. Also it can be integrated with various system which we use like concur, conga composer, performa.
What do you dislike about the product?
Einstein Activity Capture is not working properly some times and take longer time to sync due to which we are not able to track all the opportunities latest activities
What problems is the product solving and how is that benefiting you?
Overall salesforce is helping us to manage campaign to leads conversion, sales process and then in billing and invoicing. Also it helps us in resource management. For that we have bought Certinia PSA license.
Empowers Lead Management and Integration
What do you like best about the product?
I appreciate how Salesforce Sales Cloud helps us create a lead management system and provides insights on user sales, like leads to contact and the campaigns they are associated with. I love that I can use leads, contact, and other relevant data with Marketing Cloud to target customers for relevant experiences rather than random promotions. I find the email to case feature, Einstein lead scoring, and AI email generation especially useful for creating connected experiences. The setup was pretty easy too since most things are configurable.
What do you dislike about the product?
One user can have multiple IDs if duplication rules are not set up properly, and sometimes the speed of the instance is an issue. It can take a lot of time to process some things and open pages.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud for a unified lead management system, gaining insights into lead sources and associations. It integrates with Marketing Cloud to deliver targeted, personalized experiences beyond mass promotions, offering valuable contact insights.
Comprehensive CRM with Robust Automation
What do you like best about the product?
I like Salesforce Sales Cloud because it provides a 360-degree view of the customer, which is very valuable as it helps teams personalize outreach and build stronger relationships. I find it very easy to use, which makes tasks more manageable. The powerful automation within the platform is also a significant highlight for me.
What do you dislike about the product?
I find the complexity and learning curve challenging because new users could feel overwhelmed at the beginning. There are some reporting limitations, and the cost and licensing complexity can be confusing.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves every kind of problem for us. It provides a complete picture of the customer, helping teams personalize outreach and build stronger relationships, and it's very useful with its ease of use and powerful automation.
All-in-One Platform for Effortless Data and Activity Management
What do you like best about the product?
It allows customers to manage everything on a single platform, including all types of data and activities, even those related to their subsidiary companies.
What do you dislike about the product?
The platform can be a little challenging to grasp at first, but once you get the hang of it, you won't want to use anything else!
What problems is the product solving and how is that benefiting you?
Boosting engagement and generating more leads for the company.
Excellent Experience, Smooth Performance
What do you like best about the product?
It help me track my leads and help me provide a holistice view about my busniess.
I have integrated this with my slack.
It helps me with my everyday tasks.
The customer support tries to provide an immediate solution.
Sales cloud is easy to use
I have integrated this with my slack.
It helps me with my everyday tasks.
The customer support tries to provide an immediate solution.
Sales cloud is easy to use
What do you dislike about the product?
UI Lags at Time, There is complex way to get to single page
What problems is the product solving and how is that benefiting you?
It help me to with all my busniess activities, with all at one place from reaching out clients to keeping a track of my leads
Effortless Lead-to-Opportunity Conversion with Sales Cloud
What do you like best about the product?
The most helpful thing that I find about Sales Cloud is the smooth conversion from Lead to Opportunity. I've used other CRM platforms in the past, but the way Salesforce Sales Cloud allows us to map the fields and auto-populate those fields in relevant Account/Contact and Opportunity records is good.
What do you dislike about the product?
Sales Cloud is on bit of an expensive side for SMBs. Yes, Starter Suite is an option, but then it limits us with number of Flow automations, and no sandboxes.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves the problem of story line and unification. Entire sales journey (from Lead coming in from various channels, lead assignment, lead conversion, and Opportunity management) just fits right. The data model is so tightly integrated that the story line feels seamless for any industry. All the meticulous details like the flexibility to position the tasks and events, option to add team members working on a opportunity, sharing and access, it's like once you get used to Sales Cloud, it's almost impossible to replicate the same in any other CRM.
Effortless Implementation and Customization for Any Sales Process
What do you like best about the product?
It is easy to implement, and easy to use , due to its highly customizable and scalable feature it can fit almost any complex sales process. It is suitable for small to large business enterprises.
What do you dislike about the product?
Automation and deep analytics features are locked behind the high priced Enterprise and unlimited editions.
What problems is the product solving and how is that benefiting you?
its solving the problem of Sales disorganization and inefficiency across the entire sales pipeline. Sales cloud acts as a Single Source of Truth centralizing all customer and prospect data in one place that is accessible to entire team
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