Salesforce Sales Cloud
Salesforce, Inc.External reviews
10,026 reviews
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Great!
What do you like best about the product?
I mostly like the flow assistance. Previously we were very disjointed, working with several spreadsheets that often were not updated properly. Finding any information previously was a task in and of itself, now it is much more simplified and consistent.
What do you dislike about the product?
The cost is the most inhibitive aspect. I had to compromise a lot of other helpful software in order to get approval for the cloud so I hope it continues to add value.
What problems is the product solving and how is that benefiting you?
Consistency of information and a one stop shop for customer care.
Very intuitive and easily configurable
What do you like best about the product?
Very intuitive, access from anywhere. Email integration
What do you dislike about the product?
Tends to be pricey, yet drives value and ROI
What problems is the product solving and how is that benefiting you?
One source of truth allows complete collaboration and updates on opportunities.
Informative easy to understand
What do you like best about the product?
It is easy to understand, there's lots of content to help figure out how to best build your instance.
What do you dislike about the product?
Sometimes, there can be issues with logging in as other users and it will stay logged in as them instead of you as the admin
What problems is the product solving and how is that benefiting you?
We use Salesforce to reach out to potential patients that want to set up services for our clinics
A great CRM with robust partner apps available
What do you like best about the product?
Trailhead makes learning and getting the most out of the software very easy. There are a ton of great apps to add on for niche specific needs.
What do you dislike about the product?
The cost is very high, you might say it's in the clouds.
What problems is the product solving and how is that benefiting you?
It is functioning as a CRM, helping manage customers/constituents
Hospitality Industry Tech Sales
What do you like best about the product?
Able to log the process and transcript video calls to look back at key words in the conversation.
What do you dislike about the product?
Its helpful tracking multiple details for multiple leads in one area. It could be better in showing churn rate or renewals.
What problems is the product solving and how is that benefiting you?
Solving when to renew, adding in skus and add-on features.
SalesForce - MC
What do you like best about the product?
The opportunity management is great to be able to track your sales from the top of the pipeline all the way through the customer life cycle.
What do you dislike about the product?
We use the cpq tool and it is very rigid in its structure and requires a significant amount of effort to maintain and manage.
What problems is the product solving and how is that benefiting you?
It is the source of record for our customer and prospect data. With the table relationship structure we can get almost any view or analytics out of it when paired with a BI took.
Great CRM software
What do you like best about the product?
Salesforce has an easy to use interface, it makes it easy to streamline the office CRM process.
What do you dislike about the product?
I have not found anything to dislike about salesforce till now
What problems is the product solving and how is that benefiting you?
Salesforce helps me use my CRM more efficiently. I can easily follow up with clients and put updates in the sysytem
Great program
What do you like best about the product?
Salesforce Cloud makes running business reports easy. Well worth the time to build it out properly to suit your teams needs and working with a Salesforce administrator to make sure the customizations work properly. I recommend the program especially since it is the largest CRM on the market today.
What do you dislike about the product?
Salesforce Cloud is very different from the original Salesforce design.
What problems is the product solving and how is that benefiting you?
Salesforce cloud solves
Salesforce Sales Cloud - best in class
What do you like best about the product?
Overall, salesforce provides the easiest to use and support CRM that I have found. I use salesforce daily and as my system of record, and find that it integrates with nearly every product on the market.
What do you dislike about the product?
Salesforse is a legacy software and can be cumbersome or overly expansive for some smaller orgs use cases.
What problems is the product solving and how is that benefiting you?
Salesforce serves as a system of record for our sales org.
Supercharge your sales team
What do you like best about the product?
It's the class leading sales CRM. it has everything that your team needs to find leads, create opportunities and close sales deals. All tracked with standard objects and enhanced with customisations.it is easy to implement out of the box and integrates with many systems with its inbuilt apis. Custome support is great and the training online is world class. It's used daily in my organisation.
What do you dislike about the product?
As Salesforce is modular it can get expensive to get the licences required. Especially if you go into advanced functionality such as advanced quote generation. The functionality is there in the base sales licence but some of it is portioned off into another licence.
What problems is the product solving and how is that benefiting you?
Our organisation is in a significant hunting phase as we deliver growth through new customer acquisition. This means lots of leads and lots of opportunities. As the conversation rate is more often lower than high we need a robust system to track and report on everything in a way that delivers insights and allows us to identify the best deals for us to go after.
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