Salesforce Sales Cloud
Salesforce, Inc.External reviews
10,026 reviews
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Good Integration
What do you like best about the product?
I think the integration is good. We love that Outreach is great for reaching out to prospects, but as a customer datqbase repository, Salesforce it amazing. It has so many options of customization
What do you dislike about the product?
It's slightly clunky. I have used other softwares like Hubspot, Zoho CRM, and I think they are more user friendly.
What problems is the product solving and how is that benefiting you?
Custome Database
It is best to use for e-commerce
What do you like best about the product?
I am learning and working on salesforce for my clients, it's admin very large with have many features. It is amazing and useful to increase business.
What do you dislike about the product?
It is very costly for middle and lower merchants.
What problems is the product solving and how is that benefiting you?
It has good speed to load website and easy to manage e-commerce data like customer, order, product and many more.
Best CRM around
What do you like best about the product?
Salesforce connects with everything and is the most customizable CRM around
What do you dislike about the product?
Salesforce can become messy very easily without a dedicated admin
What problems is the product solving and how is that benefiting you?
Tracking prospects and customer data
Salesforce Sales Cloud a connector for Marketing cloud
What do you like best about the product?
There are a lot of features.
Helps us to implement and integrate Salesforce Marketing cloud.
Contact to Customer Support was easy.
Helps us to implement and integrate Salesforce Marketing cloud.
Contact to Customer Support was easy.
What do you dislike about the product?
The Deployment from Dev to QA to PROD is not easy.
What problems is the product solving and how is that benefiting you?
Switch from a vendor Marketing Solution to SFMC.
Good experience
What do you like best about the product?
Good database management, clients with clear analytics, sensitive information
What do you dislike about the product?
More intuitive it may be, design not very innovative
What problems is the product solving and how is that benefiting you?
It helps a lot with the information and statistics of our clients. Sensitive information secure.
The most configurable
What do you like best about the product?
The extent of self configuration is insane.
What do you dislike about the product?
Cost of having everything working properly is quite high as you need specialists
What problems is the product solving and how is that benefiting you?
Source of truth for all commercial activities
This is the most powerful CRM platform I've seen
What do you like best about the product?
Its AI-powered features, particularly Salesforce Einstein, which brings powerful predictive analytics and automation to the sales process. This functionality not only helps sales teams prioritize leads and opportunities but also provides actionable insights that improve decision-making and overall sales performance.
What do you dislike about the product?
The pricing structure for Sales Cloud can be expensive, particularly for smaller businesses or those on a tight budget. Additional features like AI or advanced integrations may come at a premium, making the platform more costly than expected.
What problems is the product solving and how is that benefiting you?
Sales teams often operate in silos, making it difficult to share information and collaborate effectively with other departments (e.g., marketing or customer service).
It better alignment between sales and other departments, improved communication, and a more cohesive approach to managing customer relationships.
It better alignment between sales and other departments, improved communication, and a more cohesive approach to managing customer relationships.
Main source of truth
What do you like best about the product?
How easy it integrates with our other solutions
What do you dislike about the product?
Report creation / editing can be a bit clunky / exporting contacts from my book of accounts
What problems is the product solving and how is that benefiting you?
Houses all essential information related to my book of accounts, used to process renewals, contracts etc.
Good at management sales process and customer relationship
What do you like best about the product?
I felt is that it is very flexible for all the businesses and it really has easy automation which helps us streamline process and tasks
What do you dislike about the product?
I found it bit expensive as compared to other similar softwares available in market.
What problems is the product solving and how is that benefiting you?
We usually maintain our data in this software and it usually helps us in planning our sales and marketing approaches for upcoming year
more than 10 years using Sales Cloud
What do you like best about the product?
It is easy to use and the main items in a sales process are easily related (company, contact details, contacts, activities...). it is an agile solution so once that you need to open a tab, it is a quick process
What do you dislike about the product?
Even the main aspects are easy to find, it may be complicated to find some pieces of info because it depends on the implementation that the company did.
There are aspect of the sales process that are not really into sales cloud as quoting and you may lost the feeling of working on the same platform once that you reach that point.
There are aspect of the sales process that are not really into sales cloud as quoting and you may lost the feeling of working on the same platform once that you reach that point.
What problems is the product solving and how is that benefiting you?
I have worked with Salesforce for over 10 years and it is the solution that allows me to track my sales activities. I register all the activities that I do with my partners in customers while I can keep working on the opportunities. From Salesforce, I track and create new pipeline and I manage the new leads coming from the marketing team.
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