Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Useful 360° Analytics but Challenging Initial Setup
What do you like best about the product?
I find the three-sixty customer view incredibly valuable. It's beneficial to see comprehensive customer information, which allows us to target members in multiple ways based on their insurance and travel data. The 360° analytics view is particularly useful, enabling us to analyze CRM data effectively.
What do you dislike about the product?
I find the initial setup and configurations of Salesforce Sales Cloud to be challenging. Although the system was already launched when I joined, it appears to be difficult because we are still experiencing issues more than a year after deployment.
What problems is the product solving and how is that benefiting you?
I find the product offers a 360° customer view, enabling targeted engagement based on comprehensive data like insurance and travel details.
Robust but Complex: Mixed Experience with Salesforce Sales Cloud
What do you like best about the product?
I appreciate the robustness of Salesforce Sales Cloud; it always runs smoothly without any performance issues. Its stability and low administration demand let me focus more on development and ensure the platform aligns with our processes. This reliability and system stability are highly valuable aspects for me.
What do you dislike about the product?
I faced significant difficulties during the initial setup of Salesforce Sales Cloud. We underwent four implementations, with the first three attempts being complete failures. Even after the fourth effort, we continue to encounter adoption issues within our team. Additionally, while the platform offers robust customization options, the abundance of choices can be overwhelming. It often leaves us unsure about the best setup to make it most effective for our sales team. Furthermore, while we use tools like Einstein Capture for email and Vonage for phone calls, there are still areas needing improvement in these integrations.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to keep my sales team organized, ensuring they follow up on opportunities and track client interactions efficiently. It also helps us focus on clients not meeting goals and sends targeted marketing materials to the right people.
Great Usability, but Adoption Remains a Challenge
What do you like best about the product?
Usability and the different capabilities it ca provide to make the sales person life easier
What do you dislike about the product?
Adoption, it is very hard to get sales people to use it or adopt it, missing the stickiness
What problems is the product solving and how is that benefiting you?
Leads, Opportunities, CPQ
Great Lead Management, but Forecasting Needs Improvement
What do you like best about the product?
Lead management and nurturing are truly outstanding.
What do you dislike about the product?
I find forecasting difficult to use and understand.
What problems is the product solving and how is that benefiting you?
Understanding the sales pipeline is essential. It helps to clarify each stage of the process and provides a clear overview of how sales progress from initial contact to closing a deal.
Easy Opportunity Tracking, No Issues So Far
What do you like best about the product?
We love the ease and use of tracking opportunities and leads
What do you dislike about the product?
So far we haven’t run into any roadblocks but we don’t use the full force of the app
What problems is the product solving and how is that benefiting you?
Being able to organize all our opportunities
Great Data Access, but User Setup Is Confusing
What do you like best about the product?
Able to access a lot of data in one place
What do you dislike about the product?
Setup and configuration for users can be confusing
What problems is the product solving and how is that benefiting you?
Organizing, accessing a lot of sales data into one location
Sales Cloud Review
What do you like best about the product?
Great tool for centralizing our global account and sales planning activities
What do you dislike about the product?
Sometimes it can be very tedious to onboard new users onto the platform
What problems is the product solving and how is that benefiting you?
Sales Cloud is centralizing our global efforts in crm solutions
Great for Development, No Major Drawbacks
What do you like best about the product?
The development side building new pieces of technology
What do you dislike about the product?
I wish user would understand Salesforce is greate out of the OOB
What problems is the product solving and how is that benefiting you?
Help salesman get to know their customers and more efficient
Helps Team Stay Organized and Productive
What do you like best about the product?
Day to day sales planning has become easier with Salesforce Maps. Its advantage is that it can be easily connected with our Salesforce data and all our leads and customers instantly appear on the map. It is very useful in laying routes since it is time saving and it enables our team to visit more people in a day without using up fuel or energy in vain.
What do you dislike about the product?
The configuration is time consuming and may be complicated to the new users. It is also not very fast in processing large data and the cost is rather expensive. It would be even better with more basic levels of customization of reports and visuals.
What problems is the product solving and how is that benefiting you?
It is much easier to plan field visits and maintain territories through Salesforce Maps. It saves time, lowers travelling and assists us in focusing on the appropriate customers making our field operations organized and efficient
Great Platform but costly to integrate
What do you like best about the product?
Salesforce is incredibly flexible once it’s set up. I like that we can customize workflows, connect it with other tools we use, and really tailor it to how our teams work. It feels like there’s always a feature or integration that can solve a problem if you’re willing to dig into it.
What do you dislike about the product?
Salesforce is undeniably powerful, with a vast ecosystem of tools that can handle everything from CRM to marketing automation and analytics. However, the platform’s pricing model is a serious barrier to adoption at scale. Many of its most impactful features are locked behind costly add-ons or higher-tier licenses, which makes it difficult for organizations to roll out access broadly across teams.
What problems is the product solving and how is that benefiting you?
Salesforce helps us track and control support tickets in a structured way. It makes it easier to provide faster, more reliable, and scalable support to our clients. Having everything in one place gives us better visibility into issues and ensures nothing falls through the cracks.
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