Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Comprehensive Customer View, but Customization Limitations Cause Frustration
What do you like best about the product?
It’s nice to have in one location all of our customer information for cases leads and opportunities so our sales team can reference at 360 view of a customer when a lead is entered into sales cloud.
What do you dislike about the product?
There are specific fields on the opportunity object that we cannot uncheck as required, which causes confusion for our sales team as these fields are not needed within our organization. Customizations like this, make it difficult for our sales team.
What problems is the product solving and how is that benefiting you?
Sales cloud is helping us manage our leads in one location. Leads are entered from external sources, which allows our sales teams to review them before passing along these leads to our customers to complete sales.
Great Sales Process, but Reporting Needs Improvement
What do you like best about the product?
Smooth sales process and all things at one place.
What do you dislike about the product?
I wish we could do more with reports and dashboards.
What problems is the product solving and how is that benefiting you?
I thing we have come a long way since Sales cloud was introduced and it is best at whaat it does.
Easy Setup, Precise Directions
What do you like best about the product?
I find the setup of Salesforce Maps straightforward and similar to Google Maps, making it easy to get accustomed to. The platform's direction capabilities are particularly useful, helping me find the places I need to go. It effectively simplifies my life by making navigating to desired locations easier.
What do you dislike about the product?
No
What problems is the product solving and how is that benefiting you?
I find the product simplifies finding directions, making my life easier and helping me locate places I want to go, like event venues.
Great Lead Management, but Setup Is Costly and Complex
What do you like best about the product?
Ability to manage leads without taking an order.
What do you dislike about the product?
Cost and complexity of setup for personalized company needs
What problems is the product solving and how is that benefiting you?
Manage potential order.
Super Easy to Use
What do you like best about the product?
The software is easy to use, which really helps to streamline processes and makes it quite effective.
What do you dislike about the product?
It is very costly. It will be good if price can be made more attractive.
What problems is the product solving and how is that benefiting you?
Case management and maintaining customer accounts
Reliable Sales Tracking, Needs Improved User Adaptability
What do you like best about the product?
I value Salesforce Sales Cloud for improving our sales tracking by transitioning from Excel sheets to a more efficient digital format. The system has increased payment efficiency and data accuracy. The streamlined process makes managing workflows much easier.
What do you dislike about the product?
I found the initial setup challenging due to the lack of resources available for the implementation. Additionally, I encounter difficulties with the user adaptability of the system, as it is somewhat hard to encourage users to input data.
What problems is the product solving and how is that benefiting you?
I use Sales Cloud to track sales that were previously managed on Excel, improving payment efficiency and data accuracy.
Great for Tracking Opportunities, but Easy to Miss Updates
What do you like best about the product?
We love how everyone can keep track of the open opportunities.
What do you dislike about the product?
Unless we are constantly looking and updating there are opps that can be overseen.
What problems is the product solving and how is that benefiting you?
Trying to estimate the future work for our teams.
Great Scalability, but Outdated Standard Sales Features
What do you like best about the product?
The scalability behind the scenes thanks to the Salesforce Platform
What do you dislike about the product?
Most of sales standard features looks outdated or surpassed by other add-ons of Salesforce
What problems is the product solving and how is that benefiting you?
Implementation of different industries following the sales team
Great When It Works, but Lacks FedRamp Compliance
What do you like best about the product?
When it works it works. Automatic geo encoding
What do you dislike about the product?
Not FedRamp. This is a huge issue for our clients
What problems is the product solving and how is that benefiting you?
Locations for assets. Travel planning
Easy to Use and Navigate, but a Bit Pricey
What do you like best about the product?
Ease of use and navigation. Contacts are clean and easily identifiable. The team is able to quickly work though the details.
What do you dislike about the product?
The price, a little expensive but at the end. Well worth the costs.
What problems is the product solving and how is that benefiting you?
Saves time and money . Customers and employees are happy .
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