Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Powerful 360° Customer View and Automation, but Steep Learning Curve
What do you like best about the product?
What I appreciate most about Salesforce Sales Cloud is its comprehensive 360° customer view, paired with robust automation features. It centralizes all sales activities, interactions, and insights, making it much easier to manage everything in one place. By automating repetitive tasks, it allows the team to concentrate more on selling rather than getting bogged down by routine work.
What do you dislike about the product?
The software comes with a steep learning curve, making it overly complex for some users.
What problems is the product solving and how is that benefiting you?
This tool addresses the challenge of gaining visibility in sales. It helps ensure that important sales information is accessible and clear.
Solid CRM with Integration Challenges
What do you like best about the product?
I enjoy the ability to easily customize Salesforce to fit our business needs, which offers flexibility in our CRM implementation. The out-of-the-box features such as opportunity teams, account teams, some forecast capabilities, and contract management are particularly useful in streamlining operations.
What do you dislike about the product?
I found the transition from the classic to the Lightning version on Salesforce to be quite challenging. Understanding and adapting users to this new interface was not very straightforward. Furthermore, the current licenses could be more clearly defined in terms of what features they include and how they benefit users. This makes it difficult to fully utilize the available features without clear guidance. While the product is beneficial for large enterprises, it might not be as well-suited for smaller operations.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud accelerates CRM implementation and customization based on business needs, benefiting my work through easy customization for different users.
Great Customization, But Overwhelming and Lacking Design Flexibility
What do you like best about the product?
Usability and options to customize the sales process
What do you dislike about the product?
Too much in one place at times and lack of design abilities in page layouts and reports
What problems is the product solving and how is that benefiting you?
Sales process is redefined
Easy Customization, but Pricey for Occasional Users
What do you like best about the product?
Customizing objects and fields is straightforward and simple.
What do you dislike about the product?
The price is fair considering all the features offered, though it might feel a bit costly for someone who only uses it occasionally.
What problems is the product solving and how is that benefiting you?
The opportunity process is straightforward and simple to grasp, making it easy for me to adapt it to my own workflow.
Great for Managing Sales, but Onboarding Can Be Challenging
What do you like best about the product?
Can manage whole sales process at aglance
What do you dislike about the product?
It could be hard for the onboarding user if not study how to use
What problems is the product solving and how is that benefiting you?
Manage dealing details
Great Roadmap and Scalability, but Interface Limitations for Complex Forms
What do you like best about the product?
Consistently growing roadmap, multiple levels of development accessibility and scalability
What do you dislike about the product?
Limitations to the interface, when the business needs a dense form it is only possible to make a very long scrolling page or force them to seek alternatives. Don’t have money for yet another vendor just for forms.
What problems is the product solving and how is that benefiting you?
Quickly identify the funnel for many users while allowing configured enhancements.
Well-Built Product with No Drawbacks So Far
What do you like best about the product?
How it's built, seamlesly andits intuitive i used it on my previous company
What do you dislike about the product?
Nothing comes to mind right now. At this moment, I would prefer not to say anything, as it would feel meaningless.
What problems is the product solving and how is that benefiting you?
Easily keep track of who is where, as well as the position of the installers.
Streamlined CRM with Minor Permission Setbacks
What do you like best about the product?
I appreciate the straightforward and easy setup of Salesforce Sales Cloud, as the setups are well-defined. Navigating through the UI is simple once understanding the concept of custom and standard objects. Leveraging leads, opportunities, and custom objects is beneficial. The 360-degree view of users is impressive and adds significant value. Integration with other software to populate leads, especially through FormTitan, is seamless. The use of standard objects, custom objects, permissions, and campaigns enhances functionality.
What do you dislike about the product?
I find the permission settings in Salesforce Sales Cloud to be challenging, particularly when the system is heavily used. The sheer number of permission sets can become cumbersome, making it difficult for developers and architects to manage effectively. I believe there could be better flexibility with permissions to improve this aspect.
What problems is the product solving and how is that benefiting you?
I leverage leads, opportunities, and custom objects in Salesforce Sales Cloud to efficiently manage sales cycles, from lead generation to finalizing deals.
Effective Integration but Needs Easier Onboarding
What do you like best about the product?
I like Salesforce Sales Cloud for its integration capabilities and the Customer 360 feature, which provide a comprehensive view of the customer. The product analytics, subscriptions, and polls help me enhance reporting and manage white space effectively.
What do you dislike about the product?
{"The migration process to Salesforce Sales Cloud was difficult.","The adoption and training for Salesforce Sales Cloud were challenging.","The onboarding process needs improvement.","There is fragmentation in the system, making it difficult for custom models and organizations."}
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud for improved reporting, white space management, and integration benefits. It enhances our analytics and customer management but needs better onboarding and less fragmentation for custom models.
Love Everything About Yrs, No Complaints
What do you like best about the product?
Reports, dashboard, lead management, and opportunities.
What do you dislike about the product?
Nothing is wrong; everything is perfect. I really love Sales Cloud.
What problems is the product solving and how is that benefiting you?
Customer retenyion
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