observability director
What do you like best about the product?
it helped us to detect down times earlier
What do you dislike about the product?
Not working with Mulesoft and end to end
What problems is the product solving and how is that benefiting you?
to detect where the problems are coming from
The event is really interesting and entertaining
What do you like best about the product?
Dynatrace's davis AI is a quality product that helps the enterprise quicky setup alerts without spending a ton of time fine tuning settings
What do you dislike about the product?
Depending on the quality of the logs generated by the application, sometimes Dynatrace has trouble interpreting them.
This can be solved from the application perspective generating better logs
What problems is the product solving and how is that benefiting you?
Maintaining a robust alerting system that generally alerts for the good reasons
Autozoner review
What do you like best about the product?
i like the capability of one agent after working with filbebeat and logstash for more years, how easy to setup oneagent and amazing job it does.
What do you dislike about the product?
The logs viewing part is not good, i cant find the logs in a easy way and the new UI for logs is not that good too.
What problems is the product solving and how is that benefiting you?
The service metrics are monitored very good, it will alert us as soon as the problem is happened and shows the root cause analysis.
Exceptional product have to work on AIOps automation
What do you like best about the product?
easy to use and available options. great customer support
What do you dislike about the product?
No inbuilt automation available. Cannot consider for AIOps
What problems is the product solving and how is that benefiting you?
Observability both in onprem and cloud
Simple onboarding with powerful results
What do you like best about the product?
Support from dynatrace is great.
Ease of deployment in kubernetes means you can focus on cultural changes rather than tech deployment
What do you dislike about the product?
Currently migrating from classic apps to new. This can lead to some confusion.
What problems is the product solving and how is that benefiting you?
Allowing default view of services. Giving devs more time to build and less time needed implementing observability
Provides a comprehensive view by integrating with other monitoring systems
What is our primary use case?
There are three major things that I look for. The first is that it is undoubtedly tier one, as per Gartner. This lowers the risk of product performance. Dynatrace has a good presence from an APM perspective, application performance perspective, where it can be easily configured.
There are many adapters and solutions available in the market. In every organization, like ours, there are a few more built-in adapters.
From an enterprise perspective, due to the higher cost, higher stability, and several considerations for high-level architecture, I take care of security perspectives, providing a stable solution.
For system integrators, it is good from an operational perspective since there are many SLAs, so larger organizations generally opt for tier one solutions where they can have fewer operational issues, avoiding SLA penalties.
What is most valuable?
Graduation features offered by Dynatrace provide a single view and can connect with many other monitoring systems. Importantly, it delivers real-time insights.
Additionally, Dynatrace positively impacts my organization in various ways.
What needs improvement?
There may be an issue since there are many tools like Splunk involved in network monitoring. From an IP perspective, Dynatrace is performing well. If they want to develop in network monitoring, they can, as it's part of their product line. It's not rocketry, so they can accomplish it. If I, as an SI, look at it from an enterprise perspective, considering the cost from the client, I prefer not to go with multiple systems, as they don't provide a complete 360-degree view. They need to improve on claims about being an enterprise system. The definition of enterprise is loosely used, however, from a holistic security perspective, including infrastructure, network, ports, software, applications, transactions, and databases, there are areas lacking, especially in network monitoring tools.
For how long have I used the solution?
I have used the solution for the last four years, just for four years only.
What do I think about the stability of the solution?
Stability depends on the deployment, the person deploying it, and how the configuration is done. Generally, all are stable at ninety-nine point nine nine percent, but if the underlying infrastructure is not deployed correctly, stability may be problematic. This is a very relative term, and no software can exist alone at ninety-nine point nine percent. If the infrastructure doesn't support it, it cannot exist as standalone. Deployment location, whether in triple nine data centers, double nine data centers, or other types, also matters. If power is lost, stability is affected, depending on how it's deployed.
What do I think about the scalability of the solution?
Scalability is easy. All opportunities work on the agent number and server transactions that need monitoring. If you include those things, some are agent-based, and some are agentless. The monitoring is done based on licenses, like tier or enterprise licenses. It depends on what the client is looking for. If it's an enterprise, increasing the number of instances doesn’t pose problems.
How are customer service and support?
Their support system is good. I would rate them at 9.5 out of ten. People generally don't pursue it since it's a monitoring system itself. They have a good reputation, and the support is commendable. People are helpful, even with delivery and other related aspects. I use their excellent support system.
How was the initial setup?
Anand, this is reflective work. These setups are complex, meaning significant thought is required. It's a relative aspect, however, developers could have clearer insights. Today, products in the market are packaged, just requiring configuration. Collecting logs, tagging events, and other aspects are relatively straightforward and not considered complex.
What was our ROI?
Determining ROI is subjective. Monitoring is passive, merely aiding business processes and not active within them. ROI is hard to specify; however, incidents like impending ransomware attacks highlight its value, though those are exceptional events. Return on investment in predictive analytics and AI tools is minimal, given the passive nature of these systems.
Which other solutions did I evaluate?
Clients sometimes opt for alternatives based on budget constraints. If the budget is small, tier two solutions like Elasticsearch may be considered. It varies by location, like in Singapore, where tier two solutions are viable options.
What other advice do I have?
I give the solution nine out of ten. Enterprises typically choose Dynatrace, especially when the IT system budget is around a $100 to $200 million. Investing an additional $120 million makes sense. If your system is worth $50 million, the investment doesn’t exceed 1.2%. ROI considerations are tied to observability, dependent on how the business values these aspects.
A better application stack view
What do you like best about the product?
Dynatrace is good with detecting issues in realtime and notifying. I like the fact that you can see all impacted components using the map.
What do you dislike about the product?
I just do not like the pricing structure. the charge is per component enrolled
What problems is the product solving and how is that benefiting you?
Dynatrace has helped us to have a realtime view of issues on our Banks MobileApp. We can now observe degradation and start troubleshooting to resolve before customers begin to call in. With the use of the relationship map, you can actually tell which other services will be impacted
Used for end-to-end monitoring of cloud and on-premises infrastructure and applications
What is our primary use case?
We use Dynatrace as an end-to-end monitoring solution to monitor all our cloud and on-premises infrastructure and applications. We use Dynatrace to monitor everything except storage, backup, and network devices. Our e-commerce front-end applications are completely monitored on Dynatrace.
What is most valuable?
I like the solution's tracing feature. There's a technology called PurePath in Dynatrace that helps us trace the end-to-end request for a service call. It starts tracing or capturing from the moment a user accesses our website, opens the browser, and clicks on login till it reaches our endpoint, the application server with the database server.
It will capture all the traces, including the number of requests, the response time, the number of calls made, the number of errors, and the root cause of each error. Dynatrace provides real user monitoring with APM.
What needs improvement?
Dynatrace is not great for network monitoring. Network monitoring can be done with a bit of customization. Although it provides end-to-end tracing from server to application, you don't get end-to-end tracing for network devices because it uses the SNMP protocol to discover them.
It will not get coordinated with the Dynatrace agent. That protocol is entirely different. It would be good if Dynatrace could come up with some feature that can help us pull the network tracing along with the application tracing. Dynatrace could improve the visualization part in log analytics because it is not as great as Splunk.
Dynatrace does very good monitoring for Azure cloud monitoring, but for GCP, it is not as great as Azure. The solution should improve from Google Cloud monitoring.
For how long have I used the solution?
I have been using Dynatrace for six years.
What do I think about the stability of the solution?
I rate the solution’s stability a nine out of ten.
What do I think about the scalability of the solution?
I rate the solution’s scalability an eight out of ten.
How are customer service and support?
The solution's technical support is very good and very much available.
How would you rate customer service and support?
How was the initial setup?
The solution's initial setup is very simple. You never get any monitoring tool as simple as Dynatrace. You just have to deploy one agent, and it's very straightforward.
What was our ROI?
Dynatrace is easy to install and manage. It is simple and saves a lot of time. It is quite easy to manage, and anyone with basic IT knowledge can be a Dynatrace administrator.
What's my experience with pricing, setup cost, and licensing?
Dynatrace is an expensive solution.
On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a five out of ten.
Which other solutions did I evaluate?
Datadog is Dynatrace's main competitor. It is cheaper than Dynatrace. However, Datadog's instrumentation is manual and time-consuming, and it requires a lot of effort. In contrast, Dynatrace can be set up in half an hour. Setting up Datadog requires a lot of manual effort and is not as easy as Dynatrace. Presentation-wise, Datadog's look and feel are not as impressive as Dynatrace's.
What other advice do I have?
Technology keeps evolving. In my experience, we recently migrated our application from Azure VM to microservices hosted in Kubernetes. Some requirements were there, especially with GCP. Using the solution does not depend on the company size but on the requirement. Whoever uses an e-commerce ordering website must have Dynatrace. I would recommend Dynatrace to other users.
Overall, I rate the solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Enhanced transparency and comprehensive insights with customizable observability
What is our primary use case?
We have been working with Dynatrace primarily for observability. We utilize the solution across various industries, including retail, financial services, insurance, and manufacturing. Our focus is to provide comprehensive monitoring and observability as part of our managed service provider (MSP) offerings. We offer extensive customization and value addition to the data provided by Dynatrace.
How has it helped my organization?
The solution enables us to deliver tailored services to our customers, including generating customized measurements, KPIs, and dashboards. This enhances our ability to provide detailed and valuable insights to our clients.
What is most valuable?
The observability provided by Dynatrace is extremely valuable. It allows us to achieve transparency and gain comprehensive insights into our operations.
What needs improvement?
The pricing model of Dynatrace is somewhat confusing. Currently, the industry is adapting to a consumption-based pricing model instead of a traditional licensing model, which might take some time to get used to.
For how long have I used the solution?
We have three years of experience working with Dynatrace.
What do I think about the scalability of the solution?
The scalability of Dynatrace is extremely easy.
How are customer service and support?
I cannot provide specific details about their technical support as I am not in charge of that aspect.
How would you rate customer service and support?
What was our ROI?
Our company adds substantial value to the solution, making the pricing fair and providing significant value-added services to our clients.
What's my experience with pricing, setup cost, and licensing?
The shift to a consumption-based pricing model from a licensing model is something new. Customers need to adapt to paying per consumption.
What other advice do I have?
The value of Dynatrace is in its observability feature, but understanding the pricing model can be intricate. Ensure you have a good grasp of how the consumption-based model works.
I'd rate the solution nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Working With Dynatrace Monitoring and Data Analysis Review
What do you like best about the product?
Dynatrace excels in API monitoring, data analysis, and business analysis, making it incredibly useful for our day-to-day operations. What stands out most is its ease of use and the number of features it offers. Despite being a powerful tool, the interface is intuitive, which made the implementation process smooth for our team. Its integration with our existing systems was seamless, and the platform offers great visibility into all data points. Customer support has been responsive and helpful, ensuring we get the most out of the tool. We use this daily to track the issue and successive sessions
What do you dislike about the product?
The only downside is that Dynatrace's pricing can be a bit on the higher side, especially for smaller teams or businesses just getting started. Additionally, while the platform is feature-rich, it can take some time to fully leverage all its capabilities. A more user-friendly onboarding experience would make it even better.
What problems is the product solving and how is that benefiting you?
Dynatrace has been incredibly helpful for our API monitoring and data/business analysis. It offers real-time insights into API performance, allowing us to quickly address any issues and minimize downtime. The platform also simplifies data analysis by automatically correlating information, helping us make faster, more informed decisions. With its seamless integration into our existing systems, Dynatrace has streamlined our workflows and enhanced overall productivity, enabling us to focus more on growth and less on troubleshooting.
