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Reviews from AWS customer

7 AWS reviews

External reviews

1,337 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Ganesh R.

Easy Initial Implementation and ROI

  • February 06, 2020
  • Review provided by G2

What do you like best about the product?
The value you get out of the tool is instant. The agents are easy to install and configure.
What do you dislike about the product?
Additional cleanup still needs to be done to reduce noise.
What problems is the product solving and how is that benefiting you?
Visibility into the technology health and dependencies.


    andrew l.

Good Tool

  • February 06, 2020
  • Review provided by G2

What do you like best about the product?
Ability to trace user sessions to analyze perfomance.
What do you dislike about the product?
Tool doesn't always integrate with vendor products
What problems is the product solving and how is that benefiting you?
Able to track and find the root cause of performance issues. this allows us to give a better user experience


    David D.

Excellent service

  • February 06, 2020
  • Review provided by G2

What do you like best about the product?
Ease of use is crucial. Dynatrace provides smooth scaling and insightful information quickly.
What do you dislike about the product?
They have limited release notes and sometimes do not accurately inform their customers about updates.
What problems is the product solving and how is that benefiting you?
We have a large infrastructure within GCP and need to identify network traffic between our instances as well as ensuring 99.9% uptime.
Recommendations to others considering the product:
Ensure you have a structured migration plan and fully utilize the vast amount of features offered by Dynatrace CMC. Integrations can generate lots of noise initially but after resolutions are in place Dynatrace operates very well.


    Retail

Great company. Easy install, instant results

  • February 06, 2020
  • Review provided by G2

What do you like best about the product?
Dynatrace provides transparency to your organization as to what is occurring at the service level
What do you dislike about the product?
Nothing comes to mind. Perhaps more aggressive pricing
What problems is the product solving and how is that benefiting you?
Production issues with applications. Really seeing what was going on with an app to be able to resolve much quicker
Recommendations to others considering the product:
I would consider their ease of use and install as well as looking at their short term roadmap


    David J.

Good tool and getting even better.

  • February 06, 2020
  • Review provided by G2

What do you like best about the product?
There is not tool like Dynatrace in regard to its ability to pull together so much data across your enterprise. It also provides an AI engine to highlight where the problems are. So the days of digging through data are over.
What do you dislike about the product?
I wish it was easier to get the data out of Dynatrace. The API is a little cumbersome as there are two versions and you have to hunt to find out which of them will supply the data you need. If the user experience data was not purged then you could probably do with their dash-boarding which was weak initially but is continuously improving
What problems is the product solving and how is that benefiting you?
Critical incident analysis and remediation, SLA mgt, improving user experience. Using this tool has shortened the amount of time it takes to discover a problem. Several times it told us of issues we didn't even know we had. The user experience metrics are helping us to improve the response times of our applications


    Insurance

Love the tool

  • February 06, 2020
  • Review provided by G2

What do you like best about the product?
Like the proactive ability to monitor and alert problems before users are affected. Also easy to integrate with other core tools.
What do you dislike about the product?
UI is very busy and hard to navigate without training
What problems is the product solving and how is that benefiting you?
real time monitoring


    Insurance

Dynatrace is Dynamite!

  • February 06, 2020
  • Review provided by G2

What do you like best about the product?
From an Ops perspective, Dynatrace has more than exceeded out expectations. Gone are the days where Infrastructure was first to blame for everything - Dynatrace provides a clear visualization of where problems lie and even suggests possible resolution. Empowering our users - from devops to marketing; management to procurement- to self-service has also freed up resourcing that can be better spent elsewhere. So great!
What do you dislike about the product?
When we inititally got Dynatrace the free logging features were great. Now, you have to ship logs to the cluster for full analysis at a cost. This is a show-stopper for us.
What problems is the product solving and how is that benefiting you?
Outages related to deployments/configs
the ability to prove end-to-end visibility to show when infrastructure is and isn't an issue
proactive site improvement based on waterfall analysis and seeing patterns
solving issues before the clients notice
Recommendations to others considering the product:
see above notes


    Ryan S.

Great product, but very expensive

  • February 06, 2020
  • Review provided by G2

What do you like best about the product?
Ease of deployment and updates is phenomenal. AI agent actually works vs just hype. Integration with AWS works great.
What do you dislike about the product?
Really the only downside I've found is price. It's very expensive compared to others which means I wasn't able to monitor anything but prod and couldn't take advantage of features like RUM to the degree I would have preferred.
What problems is the product solving and how is that benefiting you?
Visibility, monitoring, alerting. Benefits of not having to update agents, pick different agents based on technology stacks, etc. Management zones make breaking things up easy.
Recommendations to others considering the product:
Make sure you understand your pricing going in from the beginning


    Education Management

Immediate Wins out of the Box

  • February 06, 2020
  • Review provided by G2

What do you like best about the product?
As a new user, I appreciate it's support for transaction ids, automatic discovery of services (mesh and otherwise) , inventory, etc which makes it trivial to see some immediate results.
What do you dislike about the product?
As a new user, Dynatrace has an extensive feature set and a steep learning curve. Would like to see more breakout sessions focusing on low hanging fruit when first installing and using the product.
What problems is the product solving and how is that benefiting you?
As a new user, the product has helped us identify gaps in coverage so to speak; we now know which snowflake servers etc do not have all of the required monitoring agents installed. We've also gathered evidence of specific bottlenecks. The next step is determining which metrics are actually useful to our business.


    Shirish R.

The RealUserMon

  • February 06, 2020
  • Review provided by G2

What do you like best about the product?
Ease of deployment and configuration, user interface, features
What do you dislike about the product?
Not much, but sometimes I experience a delay in support tickets.
What problems is the product solving and how is that benefiting you?
End user issue, application performance
Recommendations to others considering the product:
nothing as of now