PagerDuty Operations Cloud
PagerDutyExternal reviews
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review of PagerDuty alerting tool
What do you like best about the product?
useful tool for alerting . Quck responded as soon as as alert triggered
What do you dislike about the product?
it does not provide proper reporting and costly
What problems is the product solving and how is that benefiting you?
alerting to enginners once critical alerts popups
Perfect product for oncall
What do you like best about the product?
Well... Pagerduty is almost perfect for oncall in terms of a product. It has all the features for on-call and incident management, alerting and escalations with good reporting. It has great integrations with almost all the monitoring tools as well as with communication tools like Slack and Teams. It provides a rich API which can be used for further customization if anyone is interested.
What do you dislike about the product?
Pricing would be the primary dislike for me. They increased cost for us without even informing. Eventually we had to switch off the service although we liked the product. Billing customer support has been pathetic. We have been working with them for over 8 months now just to close our account and no one there has a clue.
What problems is the product solving and how is that benefiting you?
Setting up on-call schedules is a breeze. The team knows when their schedule is, who is on call for the service and whom to contact for the specific services.
Ability to open incidents and contact respective teams is possible with their great slack integration.
Ability to open incidents and contact respective teams is possible with their great slack integration.
Pager duty is good
What do you like best about the product?
Pagerduty is very good and will used it.
What do you dislike about the product?
Pagerduty doesnt has best ui like squadcast
What problems is the product solving and how is that benefiting you?
its calls immediately as soon our sites goes down
Best tool to handle blocker and urgent outages
What do you like best about the product?
PagerDuty is a powerful tool for IT operations that helps teams to manage incidents and alerts. It provides a centralized view of all incidents so that teams can quickly identify and respond to problems.
What do you dislike about the product?
The user interface can be a bit complex, and it can take some time to learn how to use it effectively. PagerDuty does not have a built-in ticketing system, so teams must use a third-party solution for this purpose.
What problems is the product solving and how is that benefiting you?
PagerDuty provides a centralized view of all incidents so that teams can quickly identify and respond to problems. Also, It can be used to automate the alert management process, such as sending notifications to the appropriate team members and escalating alerts as needed.
Pagerduty Review
What do you like best about the product?
it very good alerting tool & useful for most critical alerts
What do you dislike about the product?
useful for most critical alerts & fast for alerting responce
What problems is the product solving and how is that benefiting you?
useful for most critical alerts & fast for alerting responce
Pager duty review
What do you like best about the product?
Pager duty is one of the best in industry for alert management
What do you dislike about the product?
Its voice prompts in calls is very pitchy it should be improved
What problems is the product solving and how is that benefiting you?
Alerting management is one the critical componentss ion production statbility. Its helped us in preventing a lot incidents.
Great tool that helps our org learn from incidents
What do you like best about the product?
Support is amazing. Jeli is constantly iterating and improving. I love the timeline tool that makes the incident review process more manageable.
What do you dislike about the product?
Haven't found any yet, I think I need to use the tool more to better understand it and see if there are any needs it doesn't currently meet.
What problems is the product solving and how is that benefiting you?
Incident timeline management and searching for similar incidents
Jeli does exactly what we want
What do you like best about the product?
We used to write prep docs for incident retro and analysis by hand - Google Docs, spreadsheets, that kind of thing. Having Jeli support building a timeline from data we already have in Slack is _magical_ for making that easier, and we've also used Jeli mid-incident: "hey, hasn't this happened before? How'd we fix it last time?"
The jeli slackbot for running an incident also helps us keep to consistent IR practices, which is extremely valuable as our organization scales. It's lightweight and non-prescriptive, but we can use it to remind people how we do things on our team.
The jeli slackbot for running an incident also helps us keep to consistent IR practices, which is extremely valuable as our organization scales. It's lightweight and non-prescriptive, but we can use it to remind people how we do things on our team.
What do you dislike about the product?
No notes, really. There's room to grow the featureset - integrating with more tools, ACLs to protect data relating to sensitive incidents - but we've found it useful as-is. Training people to use it took a little doing, but wasn't super hard; incident management is an expert practice, and it makes sense that even a tool that makes that practice more accessible is going to require some prep and user education.
What problems is the product solving and how is that benefiting you?
Makes it easy enough to analyze an incident that we do it more often - it used to require enough time and effort that we retro'd fewer of our incidents than we wanted. We've also used it to manage information streams for various audiences, particularly providing updates to non-eng stakeholders that appropriately summarize the ... chaos ... that often pops up in an active incident response.
Great tool for Incident and Problem Management
What do you like best about the product?
Jeli helped in streamlining the incident management process and improved the turnaround time to communicate and align resources during an incident. The flexibility and customization has helped my team to efficiently and effectively use Jeli (IR bot)
What do you dislike about the product?
There is a learning curve as it is with any tool, remembering all the commands associated with Jeli to effectively handle an incident that could be challenging in the initial phase.
What problems is the product solving and how is that benefiting you?
Since it integrates directly in slack, it enabled by team to carry out the lifecycle of the incident from an existing tool without having the need to login to a separate tool. The Jeli commands made it simple to provide incident details and global settings allowed to set update reminders and define default notification groups/channels.
Incident management... like a breeze now
What do you like best about the product?
User-friendly, adaptable and scalable. A great tool.
What do you dislike about the product?
Even though there are some restrictions regarding editing, Jeli team is always receptive to requests which could enhance their product to a new level.
What problems is the product solving and how is that benefiting you?
A great compiler which helps with time management.
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