The solution is used to alert the on-call users if we have priority-one or business-critical issues.
PagerDuty Operations Cloud
PagerDutyExternal reviews
919 reviews
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Alerts and incident resolution in record time
What do you like best about the product?
Pagerduty is very capable, the interface is very complete and easy to understand for less skilled users, the dashboard allows you to visualize the incidents that are occurring by IP, it also allows you to observe the issues resolved, the configuration for network monitoring is very easy to perform, and I find that the analysis is robust and give a good accuracy on the problems that the core network is facing, I can order analysts by teams to take care of all the problems. The implementation was secure we had no problems for installation, I also like that it adds multiple types of alerts, in fact, you can also perform an audit of all incidents that happen and perform a good analysis for resolutions, it is a great task and security manager, and you can monitor the user's entire network from a secure space, all analytics are real time and do not require cumbersome configuration.
What do you dislike about the product?
We have very few integrations so far I think the most stable is the one we have done with ServiceNow products for the IT area, the integration with Jira is not a good complement, the prices are not as economical as I would like, but I think they adapt well to the needs required by a company. I would like an update in the user interface, perhaps something more attractive, the analysis despite being very detailed I think we should work more on the reports to make them more accurate. I also require that hey work better on the Android applications, I did not feel very comfortable using it.
What problems is the product solving and how is that benefiting you?
Since we implemented the software, as alerts allow us to better schedule and collect all the incidents in our organization. We organize the teams and take care of all the problems that occur, we also perform a management of tickets per user and reports of service provided. With PagerDuty we have managed to manage all incidents in an organized and effective way, it is also an infallible tool for network monitoring, we configure multiple alerts, and it has and allowed us to manage all our IT services with great efficiency and wisdom, data visualization and event logs for the IT area is another of the many services that we like the software is much cheaper than the competition and is well suited to our small business.
a reliable and modern tool for incident management
What do you like best about the product?
The PagerDuty software is easy to both set up and use. It doesn't take me long to set up teams, on-call times, and procedures for when things go wrong. With this app, I can get on-call tools in less than two minutes, even while I'm on the beach.
What do you dislike about the product?
The customer support sometime slow and high price of PagerDuty are the only real issues it has for my little company.
What problems is the product solving and how is that benefiting you?
To keep track of and coordinate issues across all of my platforms, I utilise PagerDuty.
It helps me manage workload automation effective.
It helps me manage workload automation effective.
A stable solution that saves time and easily integrates with other solutions
What is our primary use case?
What is most valuable?
The product easily integrates with other solutions. We can do automation. The product is used for alerting.
What needs improvement?
It’s quite hard to reach the support team.
For how long have I used the solution?
I have been using the solution for more than two years.
What do I think about the stability of the solution?
I haven’t faced any problems with the tool’s stability. I rate the stability an eight out of ten.
What do I think about the scalability of the solution?
Around 20 people, including users and stakeholders, use the product in our organization. I rate the scalability an eight out of ten. The scalability is good.
Which solution did I use previously and why did I switch?
I have used AlertFind and Opsgenie. It is easy to integrate PagerDuty with other applications like Jira, AWS, and Microsoft Teams.
How was the initial setup?
I rate the ease of setup an eight out of ten. The product is deployed on the cloud. It took us a few hours to deploy the tool.
What was our ROI?
The tool saves at least 20% of our time.
What's my experience with pricing, setup cost, and licensing?
The price is very high. I rate the pricing a six out of ten. The license for stakeholders is very limited.
What other advice do I have?
Overall, I rate the product an eight out of ten.
With multiple attractive integrations and reliable ecosystem, I highly recommend PagerDuty.
What do you like best about the product?
Pagerduty becomes important when integrating with Slack, notifications arrive in minutes you can be in the comfort of your thing and still receive without problem. Installation, progressive use and configuration are simple, there is no other word to describe it. The alerts are also set up without protocols, and they always give detailed steps to take so. I must also say that the programming for the guards is one of the best that the program has, achieving good responses to incidents that may arise, unlike other programs that make complicated scales everything becomes simple with the implementation of Pagerduty. The learning is automatic and can be done in sets, taking up again the interface is very intuitive, you can navigate it and basically understand all the options that are presented inside.
What do you dislike about the product?
I have had very few problems with the service, I consider that there are no errors in its implementation and that its use brings many benefits to our organization, however, the price of each license greatly increases the operating cost, the support service at the beginning is very aware of all user tasks, then many times does not answer requests, some problems we have experienced take time to be solved because the technical support takes time for solutions, applications for phones are far from what we can see on computer, they lack customization and need improvements.
What problems is the product solving and how is that benefiting you?
We always have staff on duty in the company, and we saw the need for a tool that would provide specific solutions PagerDuty notifies any anomaly, the guards became more effective, we are software developers, applications, and PagerDuty was another success in our portfolio of tools to provide better service to all our users. Currently, the software is in charge of equipment management, incident resolution within the technical department, in fact, it always provides us with important alerts and is programmed 24 hours a day.
Send your alerts anywhere with pagerduty
What do you like best about the product?
Pagerduty is one of hte most popular tool in the idustury for altering. It will help you to send alerts anywehre you want. If you wnat to attach someone's phone number, email or want to show alert on the slack channel pagerduty got you covered. Also if you follow on calls, pagerduty can manage that too. You can put the schedule and team members altering destination and pagerduty will itself change the oncall person as per schedule and start alerting.
What do you dislike about the product?
While pagerduty is an amazing tool, it hard to learn and it's interface is not that intutive and easy to use. Beginners might feel confused working on it for the first time. They might have to wirte their own policy and that have a steep learning curve. Also pagerduty is fairly expensive tool.
What problems is the product solving and how is that benefiting you?
Pagerduty helps us to react actively to downtime and make sure that we address the issue before our customers. It helps us to stay ahead and alerts to different channels helps to maintain flexibility that even if slack or teams notifications are off, concerned person will get email and a phone call too and that makes it extremly important. It makes us near to perfect.
An Incident Analysis tool that actually helps
What do you like best about the product?
Jeli lets me quickly explore what happened during an incident and *take notes about it*. This may sound obvious, but being able to pull these notes, classify them, establish them around the timeline, and share them with others...
Well, that is actually quite hard to find. It is a tool that just works, does its job well... and even helps us better understand our incidents. In fairly stressful situations, like after major incidents, trust me, you are happy to not deal with another highly clunky tool.
The team has been impressively responsive and open to feedback, with nearly all of our problems being quickly validated and heard. We use it weekly if not more, and it simply fit in our use case pretty well.
Well, that is actually quite hard to find. It is a tool that just works, does its job well... and even helps us better understand our incidents. In fairly stressful situations, like after major incidents, trust me, you are happy to not deal with another highly clunky tool.
The team has been impressively responsive and open to feedback, with nearly all of our problems being quickly validated and heard. We use it weekly if not more, and it simply fit in our use case pretty well.
What do you dislike about the product?
They added some "AI" features and are talking of exploring that space even more. I honestly think this is distracting them from the strength of the tool, and I hope they really see it as an experiment that they can easily fold out.
What problems is the product solving and how is that benefiting you?
Jeli allows us to create incidents, manage our status, close our incidents, and then support us in post-incident analysis to extract lessons learned. It helps us get better feedback faster from our incidents into our practice and organization, by making analysis incidents and exploring the data coming from them a breathe.
Modernizing SOCs with AI tech
What do you like best about the product?
The ability to reduce noise.
It can help us control the numbers of incidents coming in.
It can help us control the numbers of incidents coming in.
What do you dislike about the product?
There is a lot of info and configurations for people to learn.
What problems is the product solving and how is that benefiting you?
It helps reduce the noise from alerting.
Best tool to resolve experience incidents.
What do you like best about the product?
PagerDuty is an easy to use tool and thanks to its user-friendly interface, we were able to start using it immediately after implementation. We got excellent customer support services from the customer team. It was easy to integrate PagerDuty with other of our products like Servicenow, GitHub, Datadog anf others. PagerDuty helps us identify incidents and respond to them automatically. It offers powerful analytical tools which help us analyze incidents so as to understand their root causes and take actions to prevent similar incidents from happening in future. It is very secure and always keeps all data safe from any cyber security threats.
What do you dislike about the product?
I have no dislikes for PagerDuty. The tool has been outstanding since day one and has met all our expectations. Everything in it works superbly and all features are easy to use.
What problems is the product solving and how is that benefiting you?
PagerDuty is helping us manage incidents more effectively. It allows us to automatically identify and respond to incidents with minimal human dependency. Since we started using PagerDuty, we have been able to ensure that incidents are identified at the early stages as soon as they begin and this gives us ample time to respond to them. This has helped us ensure very simple and effective user experiences to our customers.
Effectively generates alerts for incidents, making it suitable for 24/7 monitoring of infrastructure
What is our primary use case?
Our use cases include generating alerts from our site 24/7. We are managing the cloud infrastructure there.
What is most valuable?
We found that the interface of PagerDuty is more friendly. It was easy to use and easy to set up. It integrated easily with our critical server and our Jira project console. It also had better features than Opsgenie. We were impressed with PagerDuty, so we decided to give it a try.
What needs improvement?
We were exploring ManageEngine ServiceDesk. So, we need a feature where we can, like, when an alert triggers, we should alert the recipient by on-call. So, when an alert is detected, a ticket is generated in the management team, and we want to notify them on-call. Like, this ticket has been generated and stuff. So, I would like to see a similar feature in this solution.
This is why we want an alternative to PagerDuty. We want an alternative to PagerDuty. So we are getting on-call notifications using PagerDuty, but now we want to replace PagerDuty with ManageEngine ServiceDesk.
So whenever some incident happens in the cloud infrastructure, we get data alerts from cloud security. We want to integrate a service that will provide us with notifications on-call. That this server is down, or this website is down, or this thing is going wrong.
Another area of improvement is integration. It cannot be integrated with our upgraded Jira system. That's why we are dropping PagerDuty. We won't continue using it due to integration issues.
For how long have I used the solution?
I have been using this solution for a few months. We are in the testing and evaluation phase, so we are comparing some tools online. So, we have purchased the paid version of PagerDuty, but now we want to explore some other products.
What do I think about the stability of the solution?
It's stable. We haven't encountered any issues with PagerDuty.
What do I think about the scalability of the solution?
It's a scalable solution. It worked well for us. We have around ten people using PagerDuty because we have a team of ten, split into two teams.
How was the initial setup?
The initial setup is a simple process. We just want to integrate our ticketing tool with the alerting tool, like PagerDuty, as an alerting tool. From PagerDuty, we would like to generate alerts in some ticketing tools, like Jira or ServiceNow. So we were looking for that solution, so we opted for PagerDuty.
What about the implementation team?
We operate our services 24/7, generating alerts as we monitor our infrastructure around the clock. There are three products involved in this process. The first one is Site Twenty-One, responsible for monitoring our cloud infrastructure. If anything goes wrong in the cloud or on our infrastructure, Site Twenty-Four by Seven generates an alert. This alert is then sent to PagerDuty, which processes the alert and notifies someone from our IT team, cloud team, or application support team.
Simultaneously, it creates a ticket in a ticketing tool like Freshdesk, Jira, or ServiceNow. However, we are migrating from Jira to Freshdesk, and PagerDuty cannot integrate with Freshdesk. So, we want to replace PagerDuty with an alternative.
We have two technical staff and two administrators for the deployment and maintenance of the solution.
What's my experience with pricing, setup cost, and licensing?
We paid for the license. It was a little bit expensive, but it was worth it.
What other advice do I have?
Overall, I would rate the solution a nine out of ten. I would definitely recommend using this solution. It is a user-friendly solution. It has a good interface.
Great Product With Useful Functions
What do you like best about the product?
keep our systems running smoothly. It's like having an extra pair of eyes that never sleep, always ready to alert us to issues so we can act quickly and efficiently. The level of organization and control it provides us with is simply unparalleled."
What do you dislike about the product?
PagerDuty's interface can be complex and overwhelming to new users. Plus, it can be expensive for small teams.
What problems is the product solving and how is that benefiting you?
PagerDuty helps us quickly identify and resolve system incidents, ensuring minimum downtime and enhancing customer satisfaction
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