PagerDuty Operations Cloud
PagerDutyExternal reviews
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Fantastic Product
What do you like best about the product?
The Variety and Quantity of Schedules that can be implemented
What do you dislike about the product?
Adding multiple people to schedules can be tricky.
What problems is the product solving and how is that benefiting you?
We've used PagerDuty to structure our entire company in regards to being alerted and notified for a variety of events in different ways and it's really allowed us both individually and as a company be aware of both internal and customer facing escalated events,
Recommendations to others considering the product:
Give it a trial run for sure and really research some of the extensive features it provides based on your needs.
Super helpful in emergencies!
What do you like best about the product?
We have several teams on different escalation paths and it is very helpful to have opportunities to have back ups available!
What do you dislike about the product?
It's a little confusing to set up there are several decisions to make before it actually does what you want it to do.
What problems is the product solving and how is that benefiting you?
Knowing who is accountable when and having backups for any middle of the night / weekend issues.
Good customizable alerting
What do you like best about the product?
Pagerduty integrates well with our datadog monitoring, both for alerting and resolving.
What do you dislike about the product?
Making a schedule that isn't a strict rotation is a little kludgy. It's not a huge issue, but it could be much easier.
What problems is the product solving and how is that benefiting you?
We use pagerduty to alert the on call engineer to SLA violating incidents.
Recommendations to others considering the product:
Easy to use with other apps
Works well
What do you like best about the product?
So far we have not had issues with Pagerduty. It works really well, and I like the escalation policies, and the multiple channels that it can use to alert people
What do you dislike about the product?
Slightly pricy for what it is, but I guess, since it's enterprise grade.
What problems is the product solving and how is that benefiting you?
It really has allowed us to get faster and more reliable alerting on various different sources with various different channels
Director of support and on of the main account's admins
What do you like best about the product?
Reliable, mostly flexible, nice APIs, timezone support
What do you dislike about the product?
The fact only 10 users can be on call at a time, this is a major limitation for us.
Also, the fact that the listing/reports from the UI aren't too detailed. Specifically, I'd like to learn how many times each of our agents "ack"ed.
Also, the fact that the listing/reports from the UI aren't too detailed. Specifically, I'd like to learn how many times each of our agents "ack"ed.
What problems is the product solving and how is that benefiting you?
Escalating in cases or prioritized support tickets, I like the multiple notifications, first text the on-call team, then if needed, call, them, if that's not enough call the rest of the team, etc...
PD Integrates well with all useful tools
What do you like best about the product?
I like the fact that PD Integrates well with all common monitoring tools we already use such as nagios, Datadog and several cloud monitoring apps. Isolating your projects with tags has been very useful with PD.
What do you dislike about the product?
There is almost nothing to write here, although improving over-ride schedule to recurring for longer time could be beneficial.
What problems is the product solving and how is that benefiting you?
Isolating various technologies within a Team for their on call schedules has benefited into making the right people/Team page than any other. Call over-rides are easy to implement for creating flex schedules.
Recommendations to others considering the product:
Must have if you are planning to manage on call schedules.
Reliable, configurable and essential.
What do you like best about the product?
Reliability and configuration option, although more integration options are desirable.
What do you dislike about the product?
Sometimes there's a latency, but that may not be entirely attributed to PD.
What problems is the product solving and how is that benefiting you?
Systems monitoring, reporting of application exceptions/errors.
Reduced downtime and proactive handling of application errors.
Reduced downtime and proactive handling of application errors.
For groups of people
What do you like best about the product?
I really like that the it will switch who is on call on the days they are assigned to. It makes it easy and we just leave it alone. Also its super easy to switch shifts.
What do you dislike about the product?
There isn't anything really that I would change
What problems is the product solving and how is that benefiting you?
nothing yet
It works
What do you like best about the product?
Schedule and routing incidents
Phone App
Phone App
What do you dislike about the product?
Need additional integration with slack
Need a better incident routing mechanism
Need a better incident routing mechanism
What problems is the product solving and how is that benefiting you?
On-call schedule for dev
Reduce the noise
What do you like best about the product?
I like the ability to de duplicate events from our monitoring systems. I also like that we can use PagerDuty to be a single pane of glass reflecting alerts from multiple systems.
What do you dislike about the product?
While the on call schedule is a nice feature, setting those schedules up can be confusing.
What problems is the product solving and how is that benefiting you?
Reduced noise. Incident awareness.
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