We use the solution for incident management.
PagerDuty Operations Cloud
PagerDutyExternal reviews
918 reviews
from
and
External reviews are not included in the AWS star rating for the product.
All in one place for incident management and Streamline RCA report
What do you like best about the product?
Easy to diagnose from service dependency.
Best part is the service dependency which shows how services are impacted.
Best part is the service dependency which shows how services are impacted.
What do you dislike about the product?
They should include some AIOPS feature in free tier
What problems is the product solving and how is that benefiting you?
It eliminate the need of different management tools for incidents.
Centralized place for incident flow.
integration with JIRA is awesome.
Centralized place for incident flow.
integration with JIRA is awesome.
A Proactive Solution with Room for Improvement
What do you like best about the product?
PagerDuty excels at providing comprehensive insights into issues and offers seamless integrations with other monitoring services like Datadog and New Relic. Its tiered on-call rotation (levels 1-5) is also a valuable feature.
What do you dislike about the product?
We've encountered instances where PagerDuty fails to send notifications, sometimes auto-resolving at Level 1. This has led to missed issues, negatively impacting our health dashboard and overall incident response.
What problems is the product solving and how is that benefiting you?
PagerDuty helps us proactively identify and resolve issues, allowing us to track each team's responsiveness and ultimately improve the quality of our applications.
Best for Incident Management
What do you like best about the product?
- Reliable Alerting and Notifications
- Seamless Integrations
- Customizable Escalation Policies
- Ease of Setup and Use
- Seamless Integrations
- Customizable Escalation Policies
- Ease of Setup and Use
What do you dislike about the product?
- High Cost
- Limited Reporting Features
- Alert Noise and Latency
- Limited Reporting Features
- Alert Noise and Latency
What problems is the product solving and how is that benefiting you?
- Manual On-Call Management
- Post-Incident Analysis Gaps
- Post-Incident Analysis Gaps
Reliable alerting platform to ensure operations continuity
What do you like best about the product?
We've implemented PagerDuty because we needed a way to centralise our alerting workflows in order to improve our incident response. PagerDuty made sense because it was broadly compatible with most of our observability tools (Azure monitor, AWS Cloudwatch and New Relic). It also features a very simple and intuitive interface that makes its set up rather quick and simple. What I like best about PagerDuty is its integration with Microsoft teams which works very well. It also comes with a Ms Teams bot that allows you to summon PagerDuty through direct commands, which makes things quicker since you don't have to log into the UI to perform common actions such as acknowledging or closing triggered alerts.
What do you dislike about the product?
I think the mobile application for IOS is not as good as the web interface, not because its lacking some of the core features but rather because of the way the information is displayed. I believe the layout makes it very cumbersome when you're on-call and have various active schedule assigned at the same time. I would like a cleaner interface on the app with maybe more pictogram to make it more uer friendly.
What problems is the product solving and how is that benefiting you?
The problem PagerDuty has been solving for us is : how do I centralise my alerting workflows that comes from various sources into a single platform and ensure reliable routing to the appropriate incident responder. PagerDuty also make sure no one drop the ball when it come to critical production incident thanks to its escalation policy feature, that allow for redispatch in the absence of ackowledgement.
Enables us to bifurcate teams and redirect alerts
What is our primary use case?
What is most valuable?
PagerDuty helps you bifurcate teams and redirect alerts to specific teams. It has good user management and is easy to plug in. It has good APIs to integrate with our apps and send alerts, making it compatible with most applications. It becomes a powerful infrastructure when handling priority applications, so we use it during the critical phase of our engineering development.
What needs improvement?
It is difficult to send underlying trace files or statuses using PagerDuty. You can set up email alerts, but you cannot build any triggers using those email alerts. There are limitations; you cannot extend it to send alerts to other teams. You can escalate it within the team but not redirect the alert to different teams.
How are customer service and support?
It has a good API for integrating with apps and good documentation. We seldom ask the support team for help. The app can call the on-call person even when the system is offline. It helps you handle alerts quickly, ensuring a fast turnover.
How was the initial setup?
It's straightforward to set up for an organization. It is easy to integrate with our apps.
What other advice do I have?
Overall, I rate the solution a nine out of ten.
PagerDuty : Seamless monitor of IT alerts
What do you like best about the product?
1. PagerDuty is most suited for highly critical business application or server to monitor the application and server alerts.
2. Alerts are automated, meaning it can send alerts to multiple channels.
3. The company that I worked for used PagerDuty extensively, which helped in on-call scheduling and incident Management
2. Alerts are automated, meaning it can send alerts to multiple channels.
3. The company that I worked for used PagerDuty extensively, which helped in on-call scheduling and incident Management
What do you dislike about the product?
Since PagerDuty is well established in the market, it's cost is comparitively higher compare to other Incident Management providers.
I personally did not like the bombarding of alerts for the issue, howerver this can be silenced now with snoozing the alert.
I personally did not like the bombarding of alerts for the issue, howerver this can be silenced now with snoozing the alert.
What problems is the product solving and how is that benefiting you?
Problem1: Teams tend to miss High volumes alerts , leading to important alerts being missed or ignored.
Solution1: PagerDuty consolidates alerts and ensures that only actionable alerts reach the on-call team, reducing alert noise.
Problem2: Managing on-call schedules manually is time-consuming and prone to errors.
Solution2: PagerDuty automates on-call scheduling, it assigns alerts only to the on-callers, thus helps effectively to monitor alerts.
Solution1: PagerDuty consolidates alerts and ensures that only actionable alerts reach the on-call team, reducing alert noise.
Problem2: Managing on-call schedules manually is time-consuming and prone to errors.
Solution2: PagerDuty automates on-call scheduling, it assigns alerts only to the on-callers, thus helps effectively to monitor alerts.
Review for Pagerduty - Good On Call Partner
What do you like best about the product?
Pagerduty is SaaS based alerting systems allowing companies to use for their in house technology for incident response. It provides the real-time monitoring for all the infrastructure and services by generating calls and emails as needed. It also provides a lot of integrations with other products for example Jira, Nagios and Slack. PagerDuty has a level of escalation setup that allows incidents to follow a process chain which benefits a lot in escalation matrix. PagerDuty features like SSO, Role based Access are really a good add-ons which ease our usage and aslo initial setup.
What do you dislike about the product?
Pagerduty is expensive as compared to its competitors in the market and Its integration lacks some features like easy set up. It has a way to improve its configurations so that a user with zero technical knowledge can understand it. Auto-recovery of alert feature sometime fails and it needs some improvements.
What problems is the product solving and how is that benefiting you?
Pagerduty is playing major role in our project when it comes to monitoring system, We have integrated the pagerduty with Nagios so when any alerts captured in nagios we get it notified by Pagerduty which sends us an email,notification followed by call so with this we are not in a position to miss any critical alerts especially during oncall hours without pagerduty we can't sleep peacefully.
PagerDuty Review: Enhancing Efficiency in Incident Respons
What do you like best about the product?
I did work in integrating alert system to pagerduty, hence these are the few positive pointers, I noted.
a. PagerDuty has a real time alerting system.
b. Intimation over phone as message and phone call.
c. Simple interface, yet robust feature.
a. PagerDuty has a real time alerting system.
b. Intimation over phone as message and phone call.
c. Simple interface, yet robust feature.
What do you dislike about the product?
I did not see any major negatives with PagerDuty, however the cost compare to other compitetors is at the higher number.
What problems is the product solving and how is that benefiting you?
It is really helpful in intimating the persona who in on-call for that day, best thing is we can easily configure the persona, who is assigned for the support.
In this way, it easily helps in seamless monitoring.
In this way, it easily helps in seamless monitoring.
Great Product
What do you like best about the product?
Awesome tool for sending the Alert to the responsible person within real time it helps to incident management , it is very easy to use and easy to deployment and customer support team which is very hellpful and avalaible 24*7.
What do you dislike about the product?
there is no Cons from our point it is great product and going in right direction
What problems is the product solving and how is that benefiting you?
It helps to manage the incidents and fail to unwanted things to send the alert to the right responsible person with real time effect.
Alerting tool Pagerduty
What do you like best about the product?
The integrations is very easy as compare to others and very Simple USER INTERFACE (UI) and there are so many specifications and feature of pager duty but we like the alerting system which make this software unique.
What do you dislike about the product?
From my point of view there i no Cons everything is going in right direction.
What problems is the product solving and how is that benefiting you?
The feature of send the real time alert to the responsible person with real time incident is very good, it feature male the different from all other alternatives of pagerduty.
showing 11 - 20