We primarily use this solution to track alerts from our cloud environment and monitor and respond to alerts on our cloud platform.
PagerDuty Operations Cloud
PagerDutyExternal reviews
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It helps us track alerts in our cloud environment, but the user interface could be more intuitive
What is our primary use case?
What is most valuable?
The ease of having it on a mobile phone is valuable. We can always track incidents wherever we are, even away from our computers. Additionally, the escalation feature for incidents to senior engineers or other people is very useful.
What needs improvement?
The user interface could be more intuitive. Initially, when we started using it, we had issues viewing some options because we had information issues in my role as an observer, not the responder. Therefore, I couldn't view buttons like acknowledgements because they were not showing up.
For how long have I used the solution?
We have been using this solution for approximately three years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
Our technical support is not directly from PagerDuty. Instead, it involves us rotating within the teams within the organization.
Which solution did I use previously and why did I switch?
We previously used Dynamic which is similar to PagerDuty but with more Microsoft resources.
How was the initial setup?
The initial setup is straightforward.
What was our ROI?
With the number of features we get, I believe it's a handy tool that is worth the money, so it's a great return on investment.
What other advice do I have?
I rate this solution a seven out of ten. The solution is good, but the user interface could be improved. I advise new users to spend time reading documentation or about the type of features to understand how it works and how to set it up.
No much room for analysis attachments
What do you like best about the product?
UI is good, and light-weighted. Response time of website was good.
What do you dislike about the product?
No much room for analysis attachments. I am unable to add much analysis
What problems is the product solving and how is that benefiting you?
I am getting server related alerts on time. That helps in keeping servers healthy always.
Good support scheduling
What do you like best about the product?
Scheduling of support by group and department. Integrates well with a wide variety of systems
What do you dislike about the product?
Has incident management and other services but some are additional addons.
What problems is the product solving and how is that benefiting you?
Scheduling of team for supporting services
Definitely will recommend the PagerDuty to friends or colleagues!
What do you like best about the product?
The product's seamless experience is the best thing.
What do you dislike about the product?
I do not recollect anything that I did not like.
What problems is the product solving and how is that benefiting you?
We use the Pagerduty for alerting us when the product goes offline or unresponsive.
Nice tool, but with a few key limitations
What do you like best about the product?
Notification system is top notch. Whether it's email, SMS, or phone call, PD gets it to you, and quickly!
What do you dislike about the product?
The email integration lacks screenshot support. It's very limiting to having people create PagerDuty incidents, go to the trouble of creating, sometimes even annotating screenshots, only to have PagerDuty lose all that valuable diagnostic information when the incident is created.
The other main pain point is searching for a PagerDuty incident. There seems to be no search functionality other than by incident #. Many times you can't remember the incident #, but remember what the incident was about, or an error message you received. Unfortunately you can't search on any of that.
The other main pain point is searching for a PagerDuty incident. There seems to be no search functionality other than by incident #. Many times you can't remember the incident #, but remember what the incident was about, or an error message you received. Unfortunately you can't search on any of that.
What problems is the product solving and how is that benefiting you?
High severity business critical functions are alerted on and the on-call engineers are notified pretty much instantly improving our responsiveness as a technology organization within our larger business. Issues are resolved quicker and our technology group is perceived as being more on-the-ball and quick to respond to issues.
Integration for success
What do you like best about the product?
I really like the flexibility to modify teams, pagerduty alerting schedules, creating overrides in schedules, and granularity in how it handles alerting and escalation.
What do you dislike about the product?
With all the features and flexibility, at times it can be a bit difficult to keep track of everything. There is alot of configuration done in different locations and that can make new users trying to create integrations a bit difficult. With good documentation up front in terms of how your team has things configured, that should minimize this concern.
What problems is the product solving and how is that benefiting you?
We are monitoring our environments with a number of different software packages and we are able to bring them all into PagerDuty to handle alerting to our teams with the same configurations/integrations.
Recommendations to others considering the product:
PagerDuty has a lot of offer and has quite a few common integrations as well as email endpoints so its very versatile. Encourage you to try a POC against anything else you are considering. We have used in house solutions before and maintaining those became time consuming at previous companies.. My current company has used PagerDuty for well longer than I have worked here.
so far pagerduty works fine for us. one grip i have is the nagios calling pager duty via pd-nagios
What do you like best about the product?
-fairly flexible with call rotation and scheduling
-escalation is great (in fact that's why we got it in the first place)
-API call is a plus though we are not taking much advantage at the moment
-escalation is great (in fact that's why we got it in the first place)
-API call is a plus though we are not taking much advantage at the moment
What do you dislike about the product?
-the price, at about 30 dollars per user its harder to convince to have more users on pager duty
-would like to see some sort of VoIP solution rolled into pager duty as well. right now we still have an on-call phone that if anyone from the company needs to reach us can call and that phone is rotated amongst the on-call group. Will be nice to have a single number that's tied to the escalation policy that will rotate just like the alerts, and when dial will ring on the pager duty app.
-would like to see some sort of VoIP solution rolled into pager duty as well. right now we still have an on-call phone that if anyone from the company needs to reach us can call and that phone is rotated amongst the on-call group. Will be nice to have a single number that's tied to the escalation policy that will rotate just like the alerts, and when dial will ring on the pager duty app.
What problems is the product solving and how is that benefiting you?
we mainly use it for system alerts, monitoring our IT infrastructure. The escalation policy is nice and made sure we are not one deep in coverage.
Recommendations to others considering the product:
ask yourself how important is getting these alerts. if it's critical Pagerduty is a strong option for alerting.
Rundeck is very good for operations
What do you like best about the product?
Especially Plugins which really really helpful for configuration management and daily operations
What do you dislike about the product?
Not supporting for Cloud deployments and also limited plugins availability for cloud.
What problems is the product solving and how is that benefiting you?
Daily operations like deployments etc.
Works well, but had cavets with Python scripts
What do you like best about the product?
Intuitive, clean interface, highly customizable.
What do you dislike about the product?
Recurring issues with locally executed python scripts that kept running in the background
even after the rundeck job was killed, causing multiple runs to happen concurrently.
even after the rundeck job was killed, causing multiple runs to happen concurrently.
What problems is the product solving and how is that benefiting you?
I'm no longer using rundeck due to the issue I mentioned previously, we have migrated to Jenkins.
Good but flawed
What do you like best about the product?
Once setup allows for some pretty cool uses. We use it for patching our systems across multiple clouds all from a button press.
What do you dislike about the product?
Stringing together jobs is really tedious. It is not straightforward for sending output from one job to another. It is much easier to write that logic into a script.
I also wish that rundeck supported branching logic, versus a singular flow.
I also wish that rundeck supported branching logic, versus a singular flow.
What problems is the product solving and how is that benefiting you?
We use it to patch systems, and run specific commands (such as rescuing a system that loses ldap connectivity)
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