PagerDuty Operations Cloud
PagerDutyExternal reviews
919 reviews
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Till now, it’s a good application
What do you like best about the product?
Portal is organized. It's really to navigate and look for recent tickets and calls. Provides easy access for call back and shows the time table for all the team members.
It provides an efficient way for users to submit tickets after hours. Team members work can be easily tracked.
recording of calls stands out, that really helps in troubleshooting the user issues.
It provides an efficient way for users to submit tickets after hours. Team members work can be easily tracked.
recording of calls stands out, that really helps in troubleshooting the user issues.
What do you dislike about the product?
We come across an issue for scheduling team members. It didn't fully integrate for a week schedule. Two members were crossing on one day.
Desktop interface of the should be little bit more improved.
Should provide an SSO option as well for integration.
Celllphone application can be little bit more organized. Everyone in team shouldn't be able to hear the call except the team lead or manager.
Desktop interface of the should be little bit more improved.
Should provide an SSO option as well for integration.
Celllphone application can be little bit more organized. Everyone in team shouldn't be able to hear the call except the team lead or manager.
What problems is the product solving and how is that benefiting you?
We are using this for IT alerting and our on call schedule for weekends and after 6.
I would recommend it for any small to medium team. It gives a full escalation matrix as well. If concerned person doesn't pick the call or if doesnt respond back call is escalated to the team lead.
Queue is neatly organized. Our team really likes it. Provides a easy number to uses to call in and register a ticket.
I would recommend it for any small to medium team. It gives a full escalation matrix as well. If concerned person doesn't pick the call or if doesnt respond back call is escalated to the team lead.
Queue is neatly organized. Our team really likes it. Provides a easy number to uses to call in and register a ticket.
Recommendations to others considering the product:
everyone should try this for once. It's a good application for IT alerting. Logs in time. Shows all the schedule. Really handy application to use for on call small to medium teams.
Pagerduty integrates easily
What do you like best about the product?
The large number of out-of-the-box integrations, the licensing model is also pretty good for small shops.
What do you dislike about the product?
The incident workflow could be easier to customize.
What problems is the product solving and how is that benefiting you?
Allowing multiple people to respond to incidents and auto document the resolution.
Best in class On-call management and Incident Response
What do you like best about the product?
Very easy to use and extremely reliable solution.
What do you dislike about the product?
A little complicated to setup, but once configured, you're all set.
What problems is the product solving and how is that benefiting you?
We are notified of High Priority incidents in real time and this us the ability to have engineers triage issues almost immediately.
Recommendations to others considering the product:
If you are looking for an application for On-Call management and Incident Response, look no further.
PagerDuty review
What do you like best about the product?
We can enable alerts based on our requirements, like via message, call, etc.
Users can define an Escalation matrix based on the severity of the incidents.
The incident management team can easily engage other Product teams based on the on-call schedule defined in Pagerduty.
Users can create multiple on-call schedules in Pagerduty based on requirements, like primary, secondary, etc.
It is easy to use, easy to annotate an alarm with additional text information, and easy to acknowledge an alarm.
Users can define an Escalation matrix based on the severity of the incidents.
The incident management team can easily engage other Product teams based on the on-call schedule defined in Pagerduty.
Users can create multiple on-call schedules in Pagerduty based on requirements, like primary, secondary, etc.
It is easy to use, easy to annotate an alarm with additional text information, and easy to acknowledge an alarm.
What do you dislike about the product?
Creating an On-call schedule is a complex process. It is a bit expensive.
What problems is the product solving and how is that benefiting you?
We can engage different teams during high severity issues, acknowledging incidents via phone.
We can check, update, and resolved the incidents via Mobile Apps.
We can integrate Pagerduty with other monitoring tools, like ServiceNow, SolarWinds, Nagios, Splunk, etc.
Pagerduty generates postmortem document automatically.
We can create Dashboards which will show the real time alerts based on severity.
We can create daily, weekly or monthly reports and can be scheduled to send to required email Ids.
Pagerduty uses machine learning to co-relate repated alert or incidents and can provide quick solution based on previous incidents.
The customer service support provided by Pagerduty is very good. Quick responses from the TAC and can be esclated easily in case of urgent issue.
BUG fixes are provided in timenally manner and can be applied quickly.
We can check, update, and resolved the incidents via Mobile Apps.
We can integrate Pagerduty with other monitoring tools, like ServiceNow, SolarWinds, Nagios, Splunk, etc.
Pagerduty generates postmortem document automatically.
We can create Dashboards which will show the real time alerts based on severity.
We can create daily, weekly or monthly reports and can be scheduled to send to required email Ids.
Pagerduty uses machine learning to co-relate repated alert or incidents and can provide quick solution based on previous incidents.
The customer service support provided by Pagerduty is very good. Quick responses from the TAC and can be esclated easily in case of urgent issue.
BUG fixes are provided in timenally manner and can be applied quickly.
Recommendations to others considering the product:
Pagerduty is a beneficial tool for incident management. I recommend using it in the DevOps model.
Much more granular access to requests and servers.
What do you like best about the product?
Enables much more granular access than regular access management schemes to specific tasks. For instance, you are able to will need a method administrator to run a request of a particular subset of server machines which does require high privileges. However, not allow them to get permission to access other DC/group services. We are able to provide non-technical users with an easy form using the drop-down menu in order to select settings and also in order to establish variables for things without understanding the scripts which are underlying.
What do you dislike about the product?
It is tough to configure SSH access, keys, passwords etc. for a similar task when dealing with a combined auth environment. Often, individual projects are needed and then simplify auth.
What problems is the product solving and how is that benefiting you?
Without getting administrative access to point applications, servers and utilities, we need just supply groups of owners with a chance to access certain administrative tasks. For return-to-service jobs we usually use Rundeck. We offer Rundeck a request for work to immediately fix the issue based on checking alarm for our monitoring methods for instance. This reduced the quantity of time spent on regular tasks by our frontline administrators.
Recommendations to others considering the product:
Rundeck is a good tool in case you want something for assigning duties to organizations in a simple way or perhaps you're keen on going back to service automation.
Its capacities resolved challenges in our company.
What do you like best about the product?
We think plugin environment is the most a plugin and important functionality can be obtained for it all. And otherwise we can dive deep and walk on the Linux shell. Rundeck really is light and extremely sound, we've numerous uses, with Ansible playbooks currently being applied in the environment of ours, terraform projects currently being applied, Jenkins integration, Rundeck + Slac + Chatbot chatbot integration, so that the users of ours could rapidly supply a job.
What do you dislike about the product?
The easier to adjust the token is a user authentication. Integration with GIT to. An infrarrow code method must be a lot supported inside a declarative template for project or perhaps job creation. A plugin from Kubernetes might be more successful, maybe to converge on cnfc incubator tasks.
What problems is the product solving and how is that benefiting you?
A variety of conflicts are resolved with workflows, cloud based developments, Cluster based operations of Kubernetes, several Ansible playbooks as well as terraform projects. Deal with Google Cloud with Google SDK + Shell functions from Rundeck. The option function is very fantastic and also can make the Rundeck + integration even more accurate for the users of mine. Help me to transform my efemeral Rundeck Import/Export git plug-in.
Recommendations to others considering the product:
Rundeck is a great tool which enables you to put the jobs of yours with a couple of minutes. The procedure for workflow is simple and intuitive to use. By default, the Ansible plugin is fitted and will expand the functions Rundeck.
PagerDuty for critical application monitoring
What do you like best about the product?
Multiple types of notification options. Most preferred it the web-hook
What do you dislike about the product?
Roster customizing to add hoc requirement
What problems is the product solving and how is that benefiting you?
Infrastructure Monitoring
Recommendations to others considering the product:
It will help you to get notified about the incidents as it happens with minimum delay
NVIDIA PagerDuty review
What do you like best about the product?
Paging functions, reports, realtime help.
What do you dislike about the product?
Constantly changing subscription features.
What problems is the product solving and how is that benefiting you?
Real time paging for incidents. The software is helpful to us as team members get accounts. metrics coming out of PD help us to analyze where we need to fix.
Recommendations to others considering the product:
Yes I recommend PD for other customers
Implement complex solution using built-in add-ons.
What do you like best about the product?
The opportunity to consistently implement complex or simple solutions. Additionally, it provides you with the capability to enhance the optimization of yours with your tuning and environment at different levels. Interacts nicely along with other kinds of offerings from the provisioning of VM/Server guides to the remediation play publications.
What do you dislike about the product?
Greater proof and regulations set examples. More bodily JVM/App management tools. Data logging filesystem on GC cycles, other metadata and active heap. More executive review, the power to effortlessly search through a number of tasks for most executions of a certain user or node. To figure out the achievements of an implementation, IE is going to show ninety-nine percent success rather than zero percent success in case the job functions at a hundred nodes but fails one, respectively. Further runs might equate to aggregate percentages.
What problems is the product solving and how is that benefiting you?
For a variety of purposes, Rundeck is really a utility that we utilize across our company. It is an excellent add-on to run scripts without logging onto a server. Moreover, we have a very great VM feed utility for executing PowerShell and combining with PowerCLI. It's employed for applying software, be it bundles, configurations, or perhaps kernel patches.
Recommendations to others considering the product:
Enhance the features compared to Jenkins.
PagerDuty really improved our incident management
What do you like best about the product?
It's really easy to set up and has instant responsiveness. People get a call from PagerDuty within seconds from the time when a notification is sent from one of the production systems.
What do you dislike about the product?
When using integration with tools like StatusCake it's hard to split notifications into separate services on the side of PagerDuty. This might need resolving once we grow and have multiple quick reaction teams taking care of different systems.
What problems is the product solving and how is that benefiting you?
We were looking for a system that would escalate issues to the right people almost instantly. The main benefit is a decreased downtime time, because the team is able to react quickly.
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