Collaborative diagrams have improved architecture design and streamline communication across teams
What is our primary use case?
We have been using Lucidchart for over a year across multiple teams. Our main use case for Lucidchart is to create architecture diagrams, process workflows, system designs, and collaboration visuals.
We have used Lucidchart to create architecture diagrams for a couple of customers along with our SOWs. We share the architecture diagram to define their as-is infrastructure and the to-be infrastructure. We use Lucidchart to create their existing ecosystem, what they have, the existing landscape they have on AWS, and then what will be their to-be infrastructure once we implement all those changes as per the statement of work.
What is most valuable?
Lucidchart has impacted us positively. It is supporting many features that we are leveraging right now, and the performance and stability are excellent. Day-to-day work and collaboration have been smoothed significantly. Multiple users can edit and comment simultaneously, which has helped us speed up our work and reduce the dependency on static documents we used to have previously.
Since using Lucidchart, there is considerable time savings and better communication. With clear diagrams, it reduces misunderstandings and rework altogether.
The best features Lucidchart offers include real-time collaboration, extensive shape libraries, the templates provided, and cloud-based access. These features are very helpful for us.
The real-time collaboration helps our teams work on diagrams together and for sharing and feedback. We collaborate on diagrams with team members. For instance, if a security part is handled by a different team member or an infrastructure part is handled by a different team member, they collaborate on the diagram piece. Additionally, we get it reviewed. Once the diagram is prepared, we collaborate with the senior architect and send it to the architect for review.
We use the templates to design cloud architectures and different services that AWS cloud offers. The templates have all the logos and icons needed. We also use different templates for documenting workflows and explaining systems during reviews with customers or supervisors.
What needs improvement?
Lucidchart could have more features to ease down the architecture creation. Perhaps some features could automate the design based on a certain use case and help us design the document and architecture automatically.
User experience could be improved. It could be more accessible for initial users who are starting with Lucidchart. A better and easier interface would help new users get started. Additionally, integrations could be improved by providing more features.
For how long have I used the solution?
I have been working in my current field for more than ten years.
What other advice do I have?
I would advise others looking into using Lucidchart that it is ideal for teams that value collaboration and clarity. It works best when diagrams are actively maintained and shared across the organization. I would rate this product an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Super Interactive and Flexible for Team Brainstorming
What do you like best about the product?
allows teams to brainstorm, organize, and visualize ideas in a way that's super interactive and flexible, ex: mermaid diagrams, flowchart
What do you dislike about the product?
To getting to know the vast variety of tool-options available.
What problems is the product solving and how is that benefiting you?
ADR
Effortless Collaboration and Real-Time Editing
What do you like best about the product?
I like the Lucid Visual Collaboration Suite due to it's ability to be shared with colleagues, edit simultaneously and easy to use software.
What do you dislike about the product?
The navigation through the software itself could be tricky given the number of features, needs some practice to get used to.
What problems is the product solving and how is that benefiting you?
Helping me structure my thoughts and ideas and better present it alongside timelines
Revolutionized Remote Collaboration Effortlessly
What do you like best about the product?
I use Lucid Visual Collaboration Suite to collaborate with my remote team in real time, which eliminates the need for meetings. I like that it's in real time, and it's great that we can see previous comments easily. The entire process is easily available.
What do you dislike about the product?
I don't find the need to see other people's cursors when they are looking at the board (maybe other people like that though).
What problems is the product solving and how is that benefiting you?
I use Lucid Visual Collaboration Suite to collaborate with a remote team in real time, eliminating the need for meetings.
Flowcharts, Package Diagrams, And Much More.
What do you like best about the product?
Lucid Visual Collaboration Suite helps us to draw our organizational structure as a whole, and it helps to simplify hierarchical complexities and reporting relationships. As a web application, it has proved to be excellent in the sharing of workflow diagrams between colleagues. The web help is great if it is difficult to figure out how to do something. Overall, Lucid Visual Collaboration Suite is a great tool to use and hope you keep on improving it and give us more features in the future.
What do you dislike about the product?
The only challenge i have encountered is that sometimes it hangs when multiple people are editing or viewing.
What problems is the product solving and how is that benefiting you?
Lucid Visual Collaboration Suite allows everything to be organized and the flow is very easy to follow. Also, the grouping and ungrouping is super helpful especially when creating and intricate diagram.
More than 4 years using Lucid Visual Collaboration Suite and I'm still enjoying it.
What do you like best about the product?
Using Lucid Visual Collaboration Suite is fun. It helps bring ideas of different individuals and team members together. I like how it gives the flexibility to choose from a variety of things from notes to shapes. Lucid Visual Collaboration Suite is very easy to use and good for sharing diagrams in teams. In fact, designing diagrams in Lucid is a pleasure.
What do you dislike about the product?
I've used Lucid Visual Collaboration Suite for more than 4 years and there is nothing i like least about it.
What problems is the product solving and how is that benefiting you?
Lucid Visual Collaboration Suite is great and super easy to use, and it didn't take me more than 30 minutes to figure out how to use it. It is amazing to be able to share the same flow diagram to a colleague so we can go through the diagram together.
Great Quality For An Online Intelligent Diagramming Tool.
What do you like best about the product?
What i like most about Lucid Visual Collaboration Suite is that it has all required symbols and features to draw a very effective workflow, chart, design, mindmap and sequence diagram. I like the ability to track the changes and receive the change notification on shared drawings. Collaborating with others is another feature that i have found very useful and works as expected. Lucid Visual Collaboration Suite is overall intuitive and super easy to use.
What do you dislike about the product?
I have used Lucid Visual Collaboration Suite for quite a long time and so far i have not experienced any issues.
What problems is the product solving and how is that benefiting you?
The templates and shapes are a good starting point and bring all team members up to speed quickly. Additionally, i like how it creates graphic visualizations that are easy for the client and employees to comprehend. Lucid Visual Collaboration Suite works perfectly on Chrome, Edge and Brave and it is all saved on the cloud making it easy for me to continue my work from one computer to another.
Robust, Iconic & Full-featured Visual Collaboration, Charting and Diagramming Tool of 2025
What do you like best about the product?
I started using Lucidchart in 2016 in my previous organization as a Data Analyst. I like how Lucid has updated to a point of incorporating another separate tool (Lucidspark). As a Junior Analyst I like how Lucid Visual Collaboration Suite (Lucidspark) allows me to create hypothesis-driven storyboard where each sticky note hold a question.
What do you dislike about the product?
I once downgraded to Individual tier in 2023 and that’s the only time I encountered issues since it couldn’t allow me to use the mobile applications
What problems is the product solving and how is that benefiting you?
On my end, I brief senior team with visual representation where I stitch process flow, data charts and crucial takeaways onto a single client snapshot - it allows partners/stakeholders to walk through the deck at their own pace since it is available as a view-only link.
I had a very smooth user journey from the very beginning.
What do you like best about the product?
Lucid Visual Collaboration Suite is an easy to use, in-depth and highly efficient platform for both professional and individual use. I have used Lucid across a plethora of projects, with multiple teams and stakeholders. It is pretty much highly effective for any representation of workflow- whether that is in the sales pipeline, lead generation, UI/UX, all the way to HR/people management. It is super easy to use and make changes.
What do you dislike about the product?
In addition to templates, there could be some guides.
What problems is the product solving and how is that benefiting you?
Lucid Visual Collaboration Suite enables a clear visual process graphs and highlight dependency between the systems which we use to host design workshops when starting new projects with our major customers. Lucid Visual Collaboration Suite is not very difficult to set up and configure and projects can easily be reproduced.
Procurement Manager Lucid Visual Collaboration Suite's Review.
What do you like best about the product?
Everyone in our organization use Lucid Visual Collaboration Suite. It's easy and simple to use interface combined with reusable and intuitive design makes the process faster and increases not only employee productivity, but we are able to create and develop sophisticated and easy to understand diagrams.
What do you dislike about the product?
I have not found a feature missing so far in our use of the platform.
What problems is the product solving and how is that benefiting you?
Lucid Visual Collaboration Suite is very user-friendly and it makes it an easy process to create workflows or any type of diagram. I have been using Lucid for a good time already and it never disappoint. The variety of different charts and projects set up is amazing and excellent.
