Lucid just works - My go to for visual engineering
What do you like best about the product?
Lucid is my my go to for system design and technical planning. It allows me to visually map out infrastructure, data flows and service interactions in a way that is both precise and easy to share. Having a clear visual reference makes everything smoother when i'm presenting to engineering leadership. Lucid helps me lead with clarity, communicate with precision and collaborate without friction.
What do you dislike about the product?
One issue i have run into is that performance lag when working with large diagrams. if i'm mapping out a full microservices architecture pr a multi layered system, the interface starts to feel sluggish, especially during real time collaboration.
What problems is the product solving and how is that benefiting you?
when i'm designing multi-region cloud infrastructure with load balancers, failover strategies and container orchestration, lucid helps me visualize the entire system. This makes it easier to explain to DevOps, SREs and even product leaders without diving into raw YAML or terraform.
A seamless tool for visual collaboration and team planning
What do you like best about the product?
It’s very easy to create diagrams, whiteboards, and flowcharts quickly without a steep learning curve.
Multiple users can edit and comment simultaneously, which makes brainstorming, planning, and design sessions highly efficient for distributed teams.
A wide range of prebuilt templates and seamless integrations further speeds up collaboration.
Because it’s so quick to use, our team uses it multiple times a week for different projects.
It's super easy to implement it for teams and the customer support is great
What do you dislike about the product?
Complex or heavy diagrams can cause lag or slow loading, especially with many collaborators editing at once.
The cost can be high for small teams, and several useful features are locked behind premium tiers.
What problems is the product solving and how is that benefiting you?
It helps solve collaboration challenges by bringing distributed team members together to plan, brainstorm, and map processes visually in real time. It reduces the need for long meetings and scattered documents by centralizing ideas in one place. This has improved team alignment, sped up decision-making, and increased productivity during project planning and strategy sessions.
Harnesses collaborative potential effectively and benefits from improved intuitiveness
What is our primary use case?
I recently did flow charting for one of the nonprofit organizations that I help with using Lucidchart. This is probably where my activity was seen.
At T-Mobile, I used Lucidchart for flow charting and architectural designs to showcase to the organization how we wanted certain solutions to be designed. I used it for capturing brainstorming ideas and using that to get approvals from our stakeholders.
What is most valuable?
The architecture and brainstorming features worked exceptionally well for me. No one in the organization had used it for brainstorming, and my implementation really helped with the visuals and capturing people's opinions and divergent thought processes.
During meetings when we were brainstorming, everybody had the option of jumping in, adding comments, or indicating assignments.
Collaboration was particularly helpful because sometimes I had less visibility into certain areas, although I did the diagramming. When someone with more expertise would join, they would correct me, reword content, or add elements to the diagram that made it more accurate.
What needs improvement?
Though I really appreciate Lucidchart, I feel it is not as intuitive as it could be. I found myself struggling to understand new features, which required searching through help documentation.
The scaling of the page during presentations was challenging. During mid-presentation, it would sometimes switch to a very detailed view, and I would struggle to scale it back to a larger, more complete view. While I found the presentation aspect challenging, it remained the best among all available tools.
Implementing guides that appear on screen to assist with features would be beneficial, such as indicating when to use the plus sign for additions.
For how long have I used the solution?
I used the solution for approximately a year.
How are customer service and support?
I did not use human support. I relied on documentation and community resources to figure out solutions.
How would you rate customer service and support?
What about the implementation team?
I am initiating Lucidchart with a small nonprofit organization. They were working in a basic way, using monday.com for their workflow management and automation. I explained to them that without formal charting and official process documentation, they would create confusion with their automation. I demonstrated this by creating several charts myself.
Which other solutions did I evaluate?
I remember comparing Lucidchart with another tool, but I cannot recall which one specifically.
What other advice do I have?
I have not done anything substantial with Lucidchart in the past year.
The small nonprofit organization does not have a cloud provider.
A colleague implemented data linking functionality, connecting database reports to flowchart elements. This allowed them to display metrics, volume data, and consumption rates within the architectural design itself. The accuracy depended on our queries and design.
We were always a highly collaborative team across various US locations.
I still have not done extensive research on this topic, but Lucidchart remains my first choice. I appreciate all of the Lucidchart tools and plan to use them more over the next few months to gain additional experience.
I rate this solution 7 out of 10.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Visual approach facilitates clarity and process efficiency in complex real estate tasks
What is our primary use case?
We use Lucidchart for a number of things including workflow diagramming, org chart development, and process workflows. We process many legal things with real estate, such as ownership charts and title transfers. It's far easier to do these tasks visually than it is in language.
How has it helped my organization?
The benefits since implementing Lucidchart are mostly because taking a visual approach to any of these things is far superior to trying to type it out or write it out or explain it to anyone. Secondly, Lucidchart does a great implementation of that visual approach. It has greatly influenced us in clarity.
I cannot speak specifically to efficiency metrics, but clarity itself develops efficiency and resiliency because most of what we do doesn't get questioned later, and we maintain better tracking of processes and pathways.
What is most valuable?
One of the best features of Lucidchart is that it's robust. I appreciate being able to use it collaboratively with other people. We use both Lucidchart and Miro collaboratively across the division with four or five of us working with it.
I've attended several seminars which were very good. While some users implement it for Agile and other advanced processes, we use it as a visualization tool for processes and constructs involved in real estate transactions. Lucidchart is excellent because it allows us to attach pieces together, shuffle them around, and maintain connections without losing track of relationships.
What needs improvement?
The system is a bit clumsy when it comes to stylizing to match corporate imaging styles. In real estate, we need everything to have the same look and feel as our materials. Beyond dropping a logo in, it's not particularly comfortable working with our corporate font set.
For how long have I used the solution?
I have been working with it for about a year now.
What other advice do I have?
I haven't done much with Lucidchart's integration with other popular apps such as Teams, though one of my colleagues mentioned it can be added. This has sparked my interest to look into integration with Excel and Word, though we haven't implemented these features yet in our less than a year of operation.
I access Lucidchart from multiple devices, including iPhone, iPad, and PC desktop. Our PCs are all laptops, so we can work remotely. I've collaborated with people from home on my iPad while they were on their laptop, though this isn't our routine behavior.
I would recommend Lucidchart to others, but I'd also recommend exploring other options. It depends on what your fit and feel is for what you're trying to accomplish. For heavy users or technical users, Lucidchart might be very appealing. It has more capabilities than I'm currently using. The Highway Bridge Maintenance group, who are familiar with Agile processes, speak positively about it. For average users, they might find similar functionality in Miro or other less expensive alternatives.
Overall Rating: 9 out of 10
Lucid first time review
What do you like best about the product?
Can see and edit what everyone else on the team is doing. Very easy to draw comprehensive diagrams.
What do you dislike about the product?
You need to have a premium license in order to use all the features.
What problems is the product solving and how is that benefiting you?
It is easy to draw clean and comprehensive diagrams when they would otherwise be messy.
Lucid visual collaboration is based on curiosity.
What do you like best about the product?
Lucid Visual Collaboration Suite est définitivement en avance sur son temps. Je suis novice et je voulais juste voir ce qu'il peut offrir. C'est un produit incroyable pour les individus avec un esprit curieux. Toujours en train de comprendre les modèles et la recherche.
What do you dislike about the product?
Lucid Visuals Collaboration Suite offer templates and ideas. There are still many steps to fully understand the product. Will definitely need time and patience to understand all the capabilities.
What problems is the product solving and how is that benefiting you?
With certain personality types in my office, they are visual learners, so this product helps them understand in a much simpler and quicker way.
Clear Analysis
What do you like best about the product?
The product is intuitive and easy to use. I also like the ability to comment for team collaboration.
What do you dislike about the product?
So far there is nothing that I have found to dislike.
What problems is the product solving and how is that benefiting you?
Create diagrams.
The best tool for creating charts!
What do you like best about the product?
It is intuitive and user-friendly. Creating flowcharts, diagrams, and process maps is incredibly easy, even for complex projects.
What do you dislike about the product?
requires more flexibility, very powerful, there are a few areas that could be improved. Sometimes, the platform can feel a bit slow when working on larger or more complex diagrams, which can be frustrating.
What problems is the product solving and how is that benefiting you?
Easy Visualization of Complex Systems Lucidchart helped me to create detailed flowcharts and diagrams that represent how different systems (like Salesforce, Salesloft, and LeadIQ) connect and interact. You can use shapes, arrows, and swimlanes to clearly map out data flow, system dependencies, and decision points.
As a QA Automation Engineer, I use it to view the architectural structure of the application.
What do you like best about the product?
It is simple and intuitive to use for QA Engineers.
What do you dislike about the product?
The interface is a bit too overwhelming.
What problems is the product solving and how is that benefiting you?
It allows us to visualize the architecture of our system that we develop.
Easiest tool to learn and use for process mapping
What do you like best about the product?
User-friendly experience, real-time collaboration, and integration access.
What do you dislike about the product?
A bit expensive for an individual and the advanced features do have a learning curve.
What problems is the product solving and how is that benefiting you?
Visualize the steps in a process clearly and concisely.
