Lucid
Lucid SoftwareExternal reviews
7,724 reviews
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A Powerful and Intuitive Tool for Visual Collaboration Across Teams
What do you like best about the product?
Lucid makes it incredibly easy to collaboratively build flowcharts, architecture diagrams, and mind maps in real time. The intuitive drag-and-drop interface, vast template library, and seamless integrations with tools like Slack, Google Workspace, and Jira make it a go-to for technical and non-technical teams alike. The real-time collaboration feels just like working together in person, even when remote.
What do you dislike about the product?
Occasionally, performance lags with very large or complex diagrams, especially when multiple collaborators are editing at once. Some advanced features, like conditional formatting or data linking, can be a bit hidden or unintuitive for new users. Also, the pricing tiers may feel steep for small teams that only need basic functionality.
What problems is the product solving and how is that benefiting you?
Sharing knoweldge and arch diagrams with teammates.
Brainstorming solutions
Brainstorming solutions
Templates are great for starting to use Lucid
What do you like best about the product?
Templates are a great way to start creating projects. I have used it for career growth and brainstorming on what is needed for my direct reports to grow. I have used it for 1:1's to highlight things that went well and things that need improvement. There are so many templates / ideas to start the creative juices.
What do you dislike about the product?
The only downside that I have had so far is just the learning curve of how to use it effectively. Knowing how to grab the screen and more it etc.
What problems is the product solving and how is that benefiting you?
Mind mapping is useful to get the participation and buy in to my direct report's growth. I have them the starting point and a few of the arms and then asked them to fill in more so that they are taking part in what is needed for them to grow into their next role.
Simple to use
What do you like best about the product?
Have been using Lucid tool for creating visualizations for technical design docs and presentations. So far have been happy with its easy of use and features it offers
What do you dislike about the product?
The background tiles and lines does not looks visually appealing
What problems is the product solving and how is that benefiting you?
Helping me create diagrams for my techincal docs and presentations
Seamless collaboration design tool
What do you like best about the product?
I like how its really easy to work collaboratively in creating flow charts within the platform
What do you dislike about the product?
None at the moment. Everything works great for my current requirements.
What problems is the product solving and how is that benefiting you?
Collaborative whiteboarding and brainstorming
Streamlined visual collaboration that scales with teams
What do you like best about the product?
Lucidchart and Lucidspark have become essential tools in our day-to-day workflows. I love the intuitive UI, which makes it easy to jump right in, whether I’m mapping systems architecture, building org charts, or running real-time brainstorming sessions. Lucidspark, in particular, helps facilitate collaborative whiteboarding during strategy sessions with distributed teams, while Lucidchart helps me keep processes well-documented and visually standardized. Integration with Google Workspace, Slack, and Jira adds to the seamlessness. It's also great for workshops—non-technical stakeholders can easily understand and contribute, which increases alignment.
What do you dislike about the product?
While the tool is incredibly versatile, the permissions and sharing settings can sometimes be confusing, especially when working across teams or external collaborators. Folder organization could also use improvement—it becomes cluttered quickly when you're managing a large number of documents. Additionally, the pricing structure could be more flexible for smaller teams that don't need full access to all advanced features.
What problems is the product solving and how is that benefiting you?
Lucid helps solve the challenge of aligning distributed teams around complex ideas and workflows. We use it to model business processes, visualize projects, and communicate across departments—especially with stakeholders who prefer visual formats. The ease of use enables fast adoption, even for non-technical users, while the security features give peace of mind for sharing sensitive documents. It's become a key part of how we plan and document strategy collaboratively.
Great for Visual Brainstorming and Team Collaboration
What do you like best about the product?
I like how easy it is to map out ideas visually in Lucid — the drag-and-drop interface and real-time collaboration make brainstorming and diagramming super quick and smooth.
What do you dislike about the product?
Sometimes it feels a bit heavy to load, especially with complex diagrams, and a few advanced features are locked behind the premium plan.
What problems is the product solving and how is that benefiting you?
It helps solve the problem of scattered ideas and misalignment during team discussions. By visualizing workflows and concepts in real time, it makes collaboration clearer and decisions faster.
Lucid Chart has been a staple in my Solution's roles in SaaS
What do you like best about the product?
They have made an online drawing tool easy to use. Shapes snap into place where you think and would like them to. Others are clunky and take ages to get to the point you're happy and then, move one object or arrow and you mess up the whole look and feel. Also, if you are looking for a shortcut or how to do something, as it is so widely used, a quick online search and you will find how to do it. I must use it at least a few times per week. Implementation, well, you just login. As I said support, just go online and search for what you need. Integratoin, well I am pretty sure you can embed into JIRA easily, but I have not done this yet, i just take screenshots or include the URL to my drawings.
What do you dislike about the product?
Sometimes the feature you want, like strikethrough or some other formatting is a bit harder to see and find than what you might be used to in MS Word. The arrows can be a bit tricky at times when you move the main shape they are connected to, but can be fixed quite easily vs. other drawing packages and provide for quite flexible positioning while snapping into place well. The resolution of the snapping could be more flexible, i have not figured out if that is possible yet.
What problems is the product solving and how is that benefiting you?
I can collaborate ideas and ERDs easily by sharing URLs
Great but for the correct user
What do you like best about the product?
The ability to be able to create a diagram in real time with my team has been very useful and time- saving.
What do you dislike about the product?
I don't feel like I am using its true offerings to the fullest.
What problems is the product solving and how is that benefiting you?
We were slow to tell our ideas to each other and seeing it all at the same time is useful.
Lucid is useful for our team
What do you like best about the product?
What I like best is that it's flexible - that the selection of shapes and objects is big, and that it allows for easy collaboration with teams by sharing the created content.
What do you dislike about the product?
I dislike that mouse gestures are sometimes confusing in a way that a certain gesture does unexpected things, and require to do CTRL+Z right away to fix that. This mainly goes with moving objects around, rotating them and adding text to objects.
What problems is the product solving and how is that benefiting you?
It allows me to create a visualization of the architecture of the system that I'm planning. It also helpful for reviewing other people's ideas.
J Wissmann - Lucid Chart Review
What do you like best about the product?
Fast real-time updates and user-friendly.
What do you dislike about the product?
There doesnt appear to be a way to make bulk changes to chart components, so making bulk changes is cumbersome.
What problems is the product solving and how is that benefiting you?
Providing a portal for customers to move further in the sales pipeline.
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