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Lucid

Lucid Software

Reviews from AWS customer

4 AWS reviews

External reviews

7,724 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Medical Devices

Lucid Visual Collaboration Suite is perfect for team collaboration.

  • May 27, 2025
  • Review provided by G2

What do you like best about the product?
I really like how it is possible to collaborate in real time for working through different projects. We've done fishbone diagrams and deadline timelines and it has been extremely easy to use as well as there being no lag between putting in elements or writing in certain things.
What do you dislike about the product?
I think that sometimes certain functions are not intuitive, such as the random double clicking being a sticky note, or lines connecting to each other randomly and being unable to really manipulate them to be where you want them to be (or it automatically drags textboxes with it, or makes all other lines diagonal instead of horizontal when trying to extend one line).
What problems is the product solving and how is that benefiting you?
Lucid Visual Collaboration Suite is helping solve our problems in having good diagrams of things (when we are root causing, figuring out our timelines for meeting deadlines, organization charts, etc). It is difficult usually to communicate these things either verbally or with other softwares, but Lucid is really good at providing the templates and diagrams for ease of communication visually and succinctly.


    JJ P.

A great alternative to Visio but it isn't a total replacement for it.

  • May 27, 2025
  • Review provided by G2

What do you like best about the product?
Having a role in Continuous Improvement I found that the templates to support our VSM and CI diagramming efforts very valuable and far better than those in MS Visio. I also found that we can import our existing Visio diagrams and make them better with Lucid. The collaboration is also easier and nicer than that of Visio and it helps me as I train others on the value of CI mapping efforts.
What do you dislike about the product?
We found that Lucid does not adequately support our previous use of Visio in the generation of floor plans, scaled engineering documents, technical documents with complex embedded calculations and drawings.
What problems is the product solving and how is that benefiting you?
IT has decided to abandon Visio and this was their solution to replace it. We had no choice but are learning to use Lucid better as we gain experience with it.


    Accounting

I find the Lucid Visual Collaboration Suite to be a user-friendly and versatile platform.

  • May 27, 2025
  • Review provided by G2

What do you like best about the product?
What I like best about the Lucid Visual Collaboration Suite is its real-time collaboration and intuitive interface, which make it easy for cross-functional teams to map processes and identify control gaps.
What do you dislike about the product?
What I dislike about the Lucid Visual Collaboration Suite is the occasional complexity in customizing templates or diagrams
What problems is the product solving and how is that benefiting you?
Lucid Visual Collaboration Suite helps solve the problem of unclear processes and disconnected teams which allows me to quickly map workflows, analyze risks, and collaborate in real time. It saves time, improves audit clarity.


    E-Learning

Helps in generating user journeys and flow diagrams

  • May 27, 2025
  • Review provided by G2

What do you like best about the product?
great templates for user journeys and flow diagrams
What do you dislike about the product?
Lucid should have a free-tier board as well not just for viewing but also for limited drawing and editing
What problems is the product solving and how is that benefiting you?
Problems it solves:
- Hassle in creating customer journeys - easily create customer journeys
- Building flows from scratch - templates guide even new users to make meaningful diagrams


    Hospital & Health Care

Easy charts with Lucid charts

  • May 27, 2025
  • Review provided by G2

What do you like best about the product?
Real-Time Collaboration: Multiple people can work on the same document simultaneously with live updates, comments, and chat. This really helps teams stay aligned, especially when working remotely or across time zones.
What do you dislike about the product?
Pricing: It can get pricey, especially for larger teams or organizations that need access to premium features. The free or lower-tier plans can feel limiting in terms of collaboration or advanced functionality.
What problems is the product solving and how is that benefiting you?
Lack of clarity in processes: Mapping workflows or strategies visually uncovers bottlenecks and aligns everyone on the same page.


    Banking

Lucid experience

  • May 22, 2025
  • Review provided by G2

What do you like best about the product?
ease of use similar to every other diagramming tools with low latency and good collaborative features.
What do you dislike about the product?
Load time can be a bit frustrating, also tier status can be a pain as a reviewer or just want to provide comments. Would prefer better export features but have multiple workaround to it.
What problems is the product solving and how is that benefiting you?
Overall tech architectural diagrams
or brainstorm/collaborative white boarding session with peers to put ideas at one place vs a word doc.


    Higher Education

Extremely useful tool to collaborate with a team on a big project

  • May 21, 2025
  • Review provided by G2

What do you like best about the product?
I liked the ability to directly work on a project with another person and see their changes directly as they were making them. The canvas itself was a great tool to have to be able to rearrange and organize our work as needed to help with the flow of the project.
What do you dislike about the product?
Because of the large amount of different tools and visuals on the screen it was sometimes easy to get lost in the work we had already done or to accidently move a large amount of things by accident.
What problems is the product solving and how is that benefiting you?
Lucid gave us an all in one platform to be able to arrange our work in a way that was visually appealing without needing to flip between several different documents or services. This greatly allowed us to keep all of our work in the same place and when we did need to use external platforms it was easy to link them into the overall project to still be able to use lucid as our main visual whiteboard.


    Mechanical or Industrial Engineering

Excellent

  • May 20, 2025
  • Review provided by G2

What do you like best about the product?
Lucid has a strong product suite that allows me to handle all of the different whiteboarding and charting methods I need to do internal process improvement. I can map out exactly how something flows through my org and then collaborate on a whiteboard to do affinity charts or visualize a common problem.
It was very easy to set up and the whole team was up and running in minutes.
What do you dislike about the product?
Some of the iconography is confusing as a new user and it gets a little overwhelming at first.
What problems is the product solving and how is that benefiting you?
Whiteboarding is the biggest one but it also allows me to integrate with other pieces of software we use so it speeds up time downstream


    Information Technology and Services

Great Collaboration Tool!

  • May 20, 2025
  • Review provided by G2

What do you like best about the product?
It excels at real-time, simultaneous teamwork on diverse visuals.
Its intuitive interface and vast template library boost productivity.
What do you dislike about the product?
Occasional slowness or lag, especially since it's browser-based, and would prefer a dedicated desktop app for more stability.
What problems is the product solving and how is that benefiting you?
Allowing users to more clearly articulate and share complex concepts.


    Retail

Awesome tool for project planning,user flows, system architectures,

  • May 20, 2025
  • Review provided by G2

What do you like best about the product?
Lucids integration with Jira and other third party applications, makes it a go to tool for collaboration. We can have everything at one place for the leadership to get insights on. Team members can co-author diagrams simultaneously, with changes reflected instantly, fostering efficient teamwork.
What do you dislike about the product?
Paid subscription and license. Users need more training
What problems is the product solving and how is that benefiting you?
Facilitates cross-functional teamwork by integrating visual tools directly into project management workflows.