Lucid is great and my favorite tool for drawing entity-relationship diagrams really fast
What do you like best about the product?
Lucid is really easy to use for creating flowcharts, it allows you to include images and external icons and the diagrams look amazing. There are also some smart diagram types with things like swimlanes for creating business processes. This is the best tool for professionals looking for something to create diagrams really fast and export them out.
What do you dislike about the product?
The tool has been very useful and I haven’t noticed any downsides for my use case. It is just the right tool for me to diagram processes that span multiple departments.
What problems is the product solving and how is that benefiting you?
Lucid helps me to quickly map out how external systems interface with internal systems and to create UML sequence diagrams that detail specific API protocols and data flows.
Effortless Diagramming That Enhances Client Communication
What do you like best about the product?
The diagraming tool is easy to use and helps convey ideas in client interactions
What do you dislike about the product?
Honestly, nothing. Although I hate the ‘@name’ at the bottom of sticky notes
What problems is the product solving and how is that benefiting you?
They help make visualization of complex ideas simpler.
Great tool for diagramming, collaboration and planning.
What do you like best about the product?
Lucid visual has been the best tool when it comes to creating visually appealing diagrams , flowcharts and timelines. Lucid visual has broad variety of templates that provides perfect starting point for any idea. It aslo enhances cross team collaboration capabilities and sharing of diagrams is quite easy. Lucid application is aslo fairy priced.
What do you dislike about the product?
Lucid visual has been the perfect solution so far. No major issues that we have encountered.
What problems is the product solving and how is that benefiting you?
Lucid visual has been one of the best tool to use to design diagrams, collaboration and planning. It's fairly priced and easy to use. Great templates and the drag and drop interface is amazing.
Improving onboarding and collaboration has revealed bottlenecks and supports agile workshops
What is our primary use case?
Our main use case for Lucidchart is for internal collaboration, where we use it to brainstorm and ideate in Lucidspark and then formalize into chart flows. Additionally, it helps us ensure that data is transparent, which we can demonstrate through data models in the same environment. Lucidchart also helps us map business processes and outcomes, customer journeys, and organizational charts for leadership and cross-functional alignment.
When mapping business processes and outcomes with Lucidchart, I can walk you through a recent example from our current project. We use it to brainstorm and ideate on projects we receive from clients. Since we work in Agile, we ensure that during sprint planning, we collaborate well with stakeholders and the product owner. We conduct a significant amount of brainstorming using the ideate feature in Lucidspark and then formalize this into chart flows. This is how we ideate and map business processes and customer journeys.
In addition to our main use cases for Lucidchart, we also use it for design and technical architectures such as cloud data microservices and ERDs, which often connect to similar systems and records like Jira, Salesforce, or other solutions.
What is most valuable?
The best features Lucidchart offers include multiple capabilities I personally love, particularly with diagramming, which helps us with flowcharts, BPMN, ERD, UML, organizational charts, and other diagrams with a good size of data-linked shapes and some conditional formatting. That is the number one feature which I love. Additionally, Lucidchart provides us real-time multiuser collaboration, which helps us ensure that everything is tracked in real-time. Other options such as present indicators, comment sections, and visual activities such as voting and groupings are also really good features that help us facilitate workshops and decision journeys.
The real-time collaboration provided by Lucidchart impacts our workflow significantly. For instance, in sprint planning, we have a proper collaboration session where the product owner tells us what needs to be included in our upcoming sprint. During this, we ideate on the boards using the tool, allowing us to visualize what can be done. This functionality gives good visibility of the board, ensuring that whatever needs to be done is apparent. It offers a variety of inspection options, and once things are transparent on the boards, the team can work on it in a solid way. That is why we use this feature, and it is my personal favorite.
The integrations with Lucidchart are also really good, as we use Google Marketplace solutions such as Google Workspace and Microsoft products, all of which work together. We utilize Jira and Confluence support, which integrates well, along with GitHub for our repository. Additionally, we use Salesforce for our CRM, and it smoothly connects with Lean and more, allowing us to integrate in real-time.
Lucidchart has positively impacted our organization by enabling us to identify process bottlenecks and architecture issues earlier, which improves our project outcomes and reduces network load. The metrics related to process bottlenecks and architecture issues have improved significantly by 61%. The identification of these bottlenecks, along with improved project outcomes and reduced rework, has decreased by almost 30-40%. Furthermore, it has helped in better visual communication and has accelerated onboarding and executive alignment, especially for hiring managers.
Lucidchart has accelerated onboarding and executive alignment by providing better visual communication between executives and teams, which has created a transparent environment. This transparency leads to productive and collaborative sessions, which is a major benefit.
What needs improvement?
Regarding improvements for Lucidchart, I feel that it works overall. The primary area that could be improved is the learning curve. I think it still needs some additional introduction, such as introductory videos or training for new users, as this platform can be overwhelming for those coming from a non-tech background. More advanced training or introductions could really help newcomers. Aside from that, everything is working, and I do not have any problems.
What do I think about the stability of the solution?
Lucidchart is definitely a stable solution. We did not face any downtime, bugs, or glitches.
What do I think about the scalability of the solution?
Lucidchart has good scalability. It provides a solid technical solution, and whenever we need to upscale or downscale, we can do so according to the tier pricing. You can choose any tier you want by moving to a higher plan, so scalability is not an issue. I believe it is definitely a scalable solution.
How are customer service and support?
The customer support for Lucidchart is really good. We had an interaction with the team about six months back regarding an update issue we were facing on one of our systems. We contacted them, and they resolved the issue within 45 minutes.
How would you rate customer service and support?
What was our ROI?
We have seen a return on investment from using Lucidchart, as we have saved a lot of time, and the collaboration among teams has increased significantly.
What's my experience with pricing, setup cost, and licensing?
In terms of pricing, setup cost, and licensing, I feel that Lucidchart has provided us with good plans, as we have purchased it through AWS Marketplace. We got team plans that run around nine to ten USD per seat, helping us with custom features such as SAML, SSO, and security automation. When discussing pricing, it is quite favorable compared to competitors. Licensing and other aspects have been managed through AWS, which has been very transparent, and we have not encountered unexpected charges.
Which other solutions did I evaluate?
We did evaluate other options before choosing Lucidchart, including Microsoft Visio, Google Drawings, draw.io, Gliffy, and XMind, among others. These evaluations helped us understand the basic use cases, and we found that Lucidchart has been exceptionally better compared to them, which is why we have chosen it.
What other advice do I have?
I chose five for my overall rating because I feel that Lucidchart delivers everything we imagined it would provide as a technical solution. I do not have any problems with usability, scalability, or support. Everything is working. Our teams are experienced members, so they do not need the technical or introductory support I mentioned for improvements. That does not apply to us. That is why I feel it is a five from me. Lucidchart is a good solution and deserves a five from my side. I would advise that if you are searching for a solid remote collaboration tool, you can definitely go for Lucidchart. It provides good technical problem-solving capabilities, and you can conduct a lot of brainstorming for teams. It is a dedicated solution that suits organizations of all sizes, so whether you are a small, medium, or enterprise-level tech, you can definitely consider Lucidchart. My overall rating for this product is 5 out of 5.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Essential Tool for Mapping Customer Journeys in Design Projects: Lucid Visual Collaboration Suite
What do you like best about the product?
I use Lucid Visual Collaboration Suite on a daily basis across a wide range of companies. Kudos to my former campus mate and fellow design Guru for introducing me to Lucid Visual Collaboration Suite. I am able to map customer journeys by creating visual representations that identify pain points to help make informed business decisions when delivering design projects.
What do you dislike about the product?
All has been well on my part when using Lucid Visual Collaboration Suite, mainly in the SMEs design industries - no burning issue so far.
What problems is the product solving and how is that benefiting you?
The sales performance dashboard is one of the recent benefit that I realize since it allows me to track the entire sales pipeline to report if it has a high or low ROI.
Effortless Collaboration and Clarity with Lucid Visual Collaboration Suite
What do you like best about the product?
In my opinion, the standout feature of the Lucid Visual Collaboration Suite is how it simplifies complex concepts using intuitive diagrams and real-time collaboration. Since it’s cloud-based, teams can collaborate effortlessly from any location. Additionally, its smooth integration with widely used tools such as Slack and Google Drive helps enhance both productivity and team alignment.
What do you dislike about the product?
One drawback of the Lucid Visual Collaboration Suite is that its advanced features can be intimidating for those new to the platform, requiring a significant investment of time to learn how to use it efficiently. Additionally, some integrations and premium functionalities are restricted to higher-tier subscription plans, which may create difficulties for smaller teams or users working with limited budgets.
What problems is the product solving and how is that benefiting you?
Lucid Visual Collaboration Suite addresses several important challenges. When it comes to visualizing complex ideas, it transforms abstract concepts into clear diagrams and flowcharts, which makes it much easier for teams to communicate. For remote collaboration, its real-time editing and commenting features enable distributed teams to work together smoothly, helping to minimize delays and prevent misalignment. Additionally, its integration with tools such as Slack, Jira, and Google Drive helps streamline workflows and reduces the need to constantly switch between different platforms.
These features have helped me by making project details clearer, accelerating decision-making, and boosting overall team productivity.
Powerful platform for designing flowcharts, diagrams and mindmaps.
What do you like best about the product?
Lucid visual is a complete application for designing all types of diagrams you need. Its drag and drop interface allow us to create anything from flowcharts to mindmaps. There alot of inbuilt templates that comes with a libray of shapes and symbols to start with to make your visual presentation. Lucid visual aslo offers real time collaboration that allows team members to edit diagrams simultaneously and also we are able to export into pdf or images.
What do you dislike about the product?
Nothing unpleasant about lucid visual application. They keep on advancing and updating its features.
What problems is the product solving and how is that benefiting you?
Lucid visual is a great application for flowcharts and mindmaps maps. It offers great templates from flowcharts to graphs that are easily customizable. Lucid visual aslo has alot of examples and help videos online.
Lucid is Essential for Resource Planning and Bottleneck Detection - Using, so Confirmed
What do you like best about the product?
Currently, I am using Lucid Visual Collaboration Suite across three companies. How I am able to spot bottlenecks before they affect my PPM journey via resources planning which get achieved by Gantt view in Lucidchart is one of the best aspects of all Times.
What do you dislike about the product?
I find nothing to describe as a flaw at the moment since Lucid Visual Collaboration Suite suits all my needs mainly in my Business Consulting company.
What problems is the product solving and how is that benefiting you?
Diagramming clients org charts is one of the aspects that I conduct with Lucid and help us (teams & stakeholders) stay on the same page before making project portfolio management decisions.
Intuitive Collaboration with Ready-Made Templates
What do you like best about the product?
I like the fact that the Lucid Visual Collaboration Suite gives you various ready-made templates, is very intuitive, makes it easy for more than one person to collaborate on the same file, and has the ability to easily export what was created in different formats. It is a tool that I adapted to easily.
What do you dislike about the product?
Sometimes I have difficulty with, when we create 2 structures within that structure. So, for example, as we have different ways to pull, sometimes you pull to create a type as if it were a family tree. From pulling from one line to another, sometimes I have difficulty pulling this line. The line comes out crooked or it takes a different path than the one I wanted it to take. Many times also what I see is that it tries to fit each line of the WorkChart within a specific size and sometimes it does this automatically. I don't know if it's my lack of knowledge on the platform, but it's not very, it's not very intuitive how this part works.
What problems is the product solving and how is that benefiting you?
I use the Lucid Visual Collaboration Suite to structure teams and new roles, making plans more visual.
Easy to Use and Secure Collaboration Tool
What do you like best about the product?
I find Lucid Visual Collaboration Suite to be very nice and easy to use. It's great for making a process flow diagram for company-wide processes. I like that it's easy to see and view everything, and the security is impressive as no one can make edits unless we give them access. It's like MS Visio but better, with easier viewing and more secure collaboration options. The initial setup was easy, and I'd rate it a 10 on a scale of likelihood to recommend to friends or colleagues.
What do you dislike about the product?
I find the use of boxes and lines takes time to get used to.
What problems is the product solving and how is that benefiting you?
Lucid Visual Collaboration Suite makes it easy to see and view diagrams while ensuring security since no edits can be made unless access is granted. It's like MS Visio but easier to use with enhanced security.
