Lucid
Lucid SoftwareExternal reviews
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Visual planning has improved migration mapping but now needs broader cloud icon support
What is our primary use case?
My main use case for Lucidchart these days is for working on a plan where I am migrating from my current version of our software to the latest version. I need to compile everything that is interacting with my application, so I have to bring up all my skills to factor in every application, every call that is done using our application to ensure when we move to the new OS and software, nothing is broken, and everything is in place.
How has it helped my organization?
Lucidchart has positively impacted my organization, as we have been using it for a while. The same people are comfortable using the tool, which makes planning process flows easier than trying to work in a Word document or a similar tool that does not offer as much as Lucidchart.
A specific example of how Lucidchart made a process easier for my team is that the diagrams we created could be exported as PDF or SVG files, which we shared without losing any quality. The collaboration with the rest of the team, where we have access to only what we are supposed to, also helped us work faster rather than everyone starting from scratch.
What is most valuable?
In my opinion, the best features Lucidchart offers include the toolkits they provide, such as the icons for AWS. These features allow us to use proper service icons rather than simple plain boxes for everything, helping us effectively map out the actual services instead of getting confused.
The AWS icons and toolkits make my diagramming process easier and more effective because it is easy to explain and show to my customers which service is being used for a particular component. For instance, when using Amazon S3 for object storage or Amazon RDS for SQL, I can clearly indicate those services. If I need to show containers, I can pick those specific icons to demonstrate that, making it easier than reading it within a box.
Lucidchart also offers other specific UML diagrams that I could use, including class diagrams, before I get into the code-level details.
What needs improvement?
One way Lucidchart can be improved is by adding more toolkits like the AWS charts. Icons would be something we could look for because it is not just AWS; other cloud providers are also using the same.
For how long have I used the solution?
I have been using Lucidchart for over five years now, and in my role, I play a solution architect role where I have to think about the different architecture flow before I go ahead and start recommending it to my team.
What do I think about the stability of the solution?
I find Lucidchart stable when I am using it.
What do I think about the scalability of the solution?
Regarding Lucidchart's scalability, I believe many within our enterprise are using it.
Which solution did I use previously and why did I switch?
I did not really use a different solution before Lucidchart.
What was our ROI?
In terms of return on investment with Lucidchart, I would say I have saved time. Instead of spending a couple of hours drawing a process flow in a Word document, I can use Lucidchart to do it in minutes.
Which other solutions did I evaluate?
Before choosing Lucidchart, I evaluated PlantUML, which I used in the past, but it only focused on UML diagrams at the time when I used it.
What other advice do I have?
My advice to others looking into using Lucidchart is to explore all the options available and not fixate on drawing flowcharts using Lucidchart. I would rate this product a 6.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Great for Visualizing Workflows, But Can Be Challenging with Large Projects
What do you like best about the product?
Easy to use. Simple to make visualisations of complex customer workflows and processes. Easy to share these and collaborate with other team members.
What do you dislike about the product?
A bit of a learning curve for new users to ensure they get what they need out of the system. If you are using the free trial can very quickly run out of nodes at which point in time a system like Miro can do similar for no charge. Speed of system started to slow once there was more nodes added. When working with detailed processes this may become challenging.
What problems is the product solving and how is that benefiting you?
I wanted to map out our entire quiet complex customer journey. Allowing this to be shared across the business to all key stakeholders.
CEO
What do you like best about the product?
The ideas are presented clearly, making the content easy to understand. The interface is also user-friendly.
What do you dislike about the product?
The free version offers only a limited set of features.
What problems is the product solving and how is that benefiting you?
It helps me clearly organize my thoughts about the organization and is useful for process mapping.
Great Templates and Usability, But Pricing Limits Collaboration
What do you like best about the product?
Lots of image options. Helpful templates and tips. Easy drag and drop functionality. The look and feel of the tool are also superior to the likes of Microsoft Visio.
What do you dislike about the product?
The cost is the biggest barrier. Also, the requirement that collaborators must have premium.
What problems is the product solving and how is that benefiting you?
I primarily use Lucid Visual Collaboration Suite for diagramming workflows, data flow, work processes, integration architecture, and highlighting external vs. internal information flow.
Powerful Collaboration Tool with Room for Improvement
What do you like best about the product?
I love using the Lucid Visual Collaboration Suite to map out operational workflows and visualize complex supply chain processes. It excellently facilitates coordination in cross-department planning, ensuring that our teams in operations, finance, and customer service stay aligned. The feature I enjoy most about it is its ease of use in building process maps that make even the most complicated logistics workflows understandable. The ability to collaborate in real-time by adding comments, adjusting steps, and reviewing dependencies together significantly streamlines cross-department planning. Additionally, the initial setup was remarkably easy—I was able to create an account, join my organization's workspace, and start mapping out workflows within just a few minutes. The interface is intuitive, which means I didn't need any training to get started.
What do you dislike about the product?
The main issue I encounter with Lucid Visual Collaboration Suite is managing very large workflows. Once a process involves dozens of steps and decision points, the canvas starts to feel cramped and becomes a bit slow. Additionally, I wish Lucid had more supply chain-specific shapes and templates, like standard logistics symbols or prebuilt shipment tracking flows, so I wouldn't have to build them manually each time.
What problems is the product solving and how is that benefiting you?
I use the Lucid Visual Collaboration Suite to visualize supply chain processes and coordinate cross-department planning. It simplifies complex logistic workflows, aligns operations, finance, and customer service teams, and enhances communication through clear visual maps.
Streamlined Collaboration, Effortless Team Sharing
What do you like best about the product?
The platform makes collaboration straightforward, especially when it comes to presenting information and inviting others to participate. I find it easy to share content and bring team members on board, which really streamlines group work.
What do you dislike about the product?
When working with large groups of people, managing components can become quite challenging.
What problems is the product solving and how is that benefiting you?
This tool allows for quick prototyping of application ideas, making it easier to bring concepts to life efficiently.
Streamlines Early Design Communication
What do you like best about the product?
I appreciate how the Lucid Visual Collaboration Suite helps me communicate complex product ideas early in the development cycle. It allows me to quickly sketch out system architectures and show how components interact, which aligns engineers, designers, and manufacturing partners before we invest time in CAD models or prototypes. The suite provides a shared visual reference that reduces misunderstandings between engineering, product, and manufacturing teams by giving us a common framework during brainstorming and planning sessions. I find it invaluable for visualizing prototypes and system architecture, which streamlines coordination across my cross-functional team early in the engineering process. Additionally, the initial setup was very easy and intuitive, enabling me to create an account, join my team's workspace, and start building system diagrams within minutes without a steep learning curve. Most of the tools felt intuitive right away.
What do you dislike about the product?
The main issue I run into with Lucid Visual Collaboration Suite is that complex engineering diagrams can become visually crowded quickly. Managing spacing or layering requires more manual effort than I would like. Furthermore, I wish Lucid offered more engineering-focused templates, such as prebuilt system architecture blocks, electronics schematics, or standard mechanical flow diagrams. This would save me from recreating common elements from scratch each time.
What problems is the product solving and how is that benefiting you?
I use Lucid Visual Collaboration Suite to map out early product design concepts, improving team alignment on system layouts and component relationships without CAD models, reducing misunderstandings and enhancing cross-functional communication.
Lucidchart Shines, But Mindmap Creation Needs Improvement
What do you like best about the product?
Lucid has a lot of Collaboration tools to work with team members to prototype ideas
What do you dislike about the product?
Mindmaps are quite static because we cannot drag and drop the nodes. Also the Lucid AI could be enhanced to enable using different kind of shapes instead the default ones.
What problems is the product solving and how is that benefiting you?
Automate the creation of diagrams for technical documentation
Great for Visualizing Ideas, but Platform Fragmentation is Frustrating
What do you like best about the product?
It's a good way to show an idea rather than try to explain an abstract concept.
What do you dislike about the product?
I don't like the different platforms like spark and scale.
What problems is the product solving and how is that benefiting you?
Visuals like charts and layouts.
Solid Tool for Technical Diagramming, But Lags on Large Boards
What do you like best about the product?
I really appreciate how the Lucid Visual Collaboration Suite allows me to lay out complex data pipelines in a clean and readable format. The drag-and-drop feature for connectors and the ability to annotate steps, as well as collaborate in real time with engineering colleagues, enhances technical discussions and makes them more efficient. The tool’s integration with other software such as Google Workspace and Jira is another standout aspect; I love being able to attach diagrams directly to tickets or documentation, which maintains a seamless connection and communication within the workflow. The version history feature is invaluable, as it enables my team to experiment without the risk of losing earlier drafts, fostering an environment where we can freely explore different approaches. The transition from previous tools like draw.io and Miro was smooth due to Lucid's better version control, cleaner pipeline diagram tools, and tighter integrations, which played a crucial role in our switch. The initial setup process was straightforward and quick, allowing me to start using the platform almost immediately without much need for onboarding.
What do you dislike about the product?
I am frustrated with the performance of Lucid Visual Collaboration Suite when working on large data pipeline diagrams with many connectors and annotations, as it tends to lag noticeably. Additionally, I find the formatting tools lacking consistency; aligning elements and maintaining uniform spacing can be more manual and cumbersome than expected for a diagramming tool.
What problems is the product solving and how is that benefiting you?
I use Lucid Visual Collaboration Suite to visualize data workflows, reduce miscommunication, and integrate with tools like Google Workspace and Jira, enhancing collaboration and clarity for my team.
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