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Ninja made "work from home" quick and easy
What do you like best about the product?
NInja makes it possible for us to monitor, support, and secure our end points from anywhere. During 2020's push to send workers home Ninja allowed us to enforce policy, deploy new software, and keep a tight inventory. It's powerful but intuitive.
What do you dislike about the product?
Ninja has a lot going on under the hood, and a lot of features are still in development or are being refined. We've encountered occasional bugs (always in the UI) but never anything major.
What problems is the product solving and how is that benefiting you?
Remote support and compliance have never been easier for us. Ninja changed how we support our office staff and significantly increased our options for supporting field staff around the country.
Great solution to centralize many things! (Inventory, patches management and monitoring)
What do you like best about the product?
NinjaONE is a great solution that we use for many things. It is one of the essential tools that we currently use. Here are some features we like and use every day for most of my team :
- OS and software Patches (Windows and Linux)
- Inventory and warranty lookup
- Remote controls
- Activities for devices such as last login, installed software, etc.
- Agent available for Windows, Linux, and Mac Desktop and Servers
- Basic monitoring tools for CPU/RAM/Disk, events.
- Backup solution (file/folder and Image level) for Workstation
- Backup for O365
We currently have over 325 devices in Ninja, and it helps us be proactive and ensure security compliance.
In most case, working their support team is easy and they reply quickly to support ticket.
I have been a Ninja customer for over 7 years. There were many features and options added over the last couple years; a great ROI.
- OS and software Patches (Windows and Linux)
- Inventory and warranty lookup
- Remote controls
- Activities for devices such as last login, installed software, etc.
- Agent available for Windows, Linux, and Mac Desktop and Servers
- Basic monitoring tools for CPU/RAM/Disk, events.
- Backup solution (file/folder and Image level) for Workstation
- Backup for O365
We currently have over 325 devices in Ninja, and it helps us be proactive and ensure security compliance.
In most case, working their support team is easy and they reply quickly to support ticket.
I have been a Ninja customer for over 7 years. There were many features and options added over the last couple years; a great ROI.
What do you dislike about the product?
For our current needs there is nothing in particular we dislike.
The only thing I may want to bring is about Windows patches. We had a couple issues with approval/denied patches. To be more specific we had blocked Windows 11 many PCs were upgraded.
We had few impacts so overall it's OK. Long story short, Windows OS upgrade may need some work for the approval process to allow or block the installation.
The only thing I may want to bring is about Windows patches. We had a couple issues with approval/denied patches. To be more specific we had blocked Windows 11 many PCs were upgraded.
We had few impacts so overall it's OK. Long story short, Windows OS upgrade may need some work for the approval process to allow or block the installation.
What problems is the product solving and how is that benefiting you?
The main problems we solved in the last 3 years are as follow:
- Have a centralized patch management solution that is also compatible with remote workers
- Fully automate our inventory update with our ITSM tool
- Have a basic monitoring tool enabled for all of our Dev systems (CPU/RAM/DISK)
- It monitors our production system as well; this is kind of a fail-safe for us
- Improve our ticking and alerting system; we've integrated Ninja to Pagerduty and our ITSM tool
- Have a centralized patch management solution that is also compatible with remote workers
- Fully automate our inventory update with our ITSM tool
- Have a basic monitoring tool enabled for all of our Dev systems (CPU/RAM/DISK)
- It monitors our production system as well; this is kind of a fail-safe for us
- Improve our ticking and alerting system; we've integrated Ninja to Pagerduty and our ITSM tool
An up and coming modern RMM
What do you like best about the product?
The support from the company. They listen and always strive to resolve your issues. The roadmap also has some good features coming up as well as ones that have already been released. It is moving with the times and changing needs of MSPs
What do you dislike about the product?
The dashboards are something that needs a massive overhaul We need access to the info straight away. It needs the ability to have custom widgets so we can display what we want to see instead of having to use a 3rd party like brightgauge.
What problems is the product solving and how is that benefiting you?
The easy of use. The ability to react to issues no matter where we are due to the mobile app. The automation of tasks so we can reallocate our time to other important tasks at hand.
NinjaOne delivers
What do you like best about the product?
Patch management for software, antivirus, and windows in the same place is great. You get that single solution that also incorporates remote access options.
What do you dislike about the product?
I would love to see some improvements to software patching, it works great for the select programs in supports. I would like to see that list grow though.
Also, I would like Splashtop remote access to allow multiple technicians to connect to the same machine at once.
Also, I would like Splashtop remote access to allow multiple technicians to connect to the same machine at once.
What problems is the product solving and how is that benefiting you?
Having confidence machines are fully patched and the proof available to give to auditors if needed.
Ninja Review
What do you like best about the product?
Excellent support and patch management. Easy installation and remote control tools.
What do you dislike about the product?
Navigation, reporting, and searches. Backup storage is too limited; no file restore from the image and no support for SQL.
What problems is the product solving and how is that benefiting you?
Patch Management and remote support.
Ninja
What do you like best about the product?
Being able to see the history of a user Desktop and keep track of all activities that happened to the machine
What do you dislike about the product?
i wish they would intergrate more.. We hoping in the future it would be a true desktop management and patch management in one.
What problems is the product solving and how is that benefiting you?
Patch update, We needed a system that would be able to help us push out update to our remote workers.
Wonderful Experience
What do you like best about the product?
Having to migrate over to NinjaOne from another RMM software made us nervous, but the ease of onboarding and training our staff made this a great pain-free experience. I love the ease of navigation, scripting and patch management.
What do you dislike about the product?
While the scripting is excellent, it would be nice if the scripting editor was more robust.
What problems is the product solving and how is that benefiting you?
End point management
Patch management
Patch management
NinjaRMM has been a great addition to my network.
What do you like best about the product?
Constantly upgrading with new features
Integration with screen connect for remote access
Patching seems stable
Price
Integration with screen connect for remote access
Patching seems stable
Price
What do you dislike about the product?
I'd like more granular control of patching. Scheduling reboots in the future. There are little quirks that would be nice, but their roadmap is nice to feel that your suggestion is being looked into.
Lacking a Network Discovery option is really hindering the ability to use this more proactively with any new devices.
Lacking a Network Discovery option is really hindering the ability to use this more proactively with any new devices.
What problems is the product solving and how is that benefiting you?
I needed to implement a patching program and understand what devices I have on my network. Software auditing and patching assurance has been critical with assessments. Forcing installation of specific software has been great as well.
Recommendations to others considering the product:
N/A
Great RMM Solution
What do you like best about the product?
Ninja is very easy to use, and the best part is that it's cloud-based. You can access the portal from anywhere and use all the features.
What do you dislike about the product?
Third-party software patching is flaky at times.
What problems is the product solving and how is that benefiting you?
I can manage all of our devices from one centralized location. All Windows patching is automated. Seemless Splashtop integration as well. The fact that it's cloud-based is a huge plus.
Easy and Powerful RMM Tool
What do you like best about the product?
Simple, clean interface that is easy to navigate and easy to find what you're looking for within the portal. We should not have to search for items within a portal and have to navigate multiple layers to find what were looking for.
What do you dislike about the product?
Sometimes Splashtop is not working on the client machine, so I have to have both Splashtop and Teamviewer, which gets annoying having to switch between the two remote tools. I wish I could silence an alert for good, so it does not appear on the client's machine. It is not a failure alert but something I can not change at this time. The PC maintenance script is not defining exactly what it is doing as maintenance, so I have no ideas if I should do that or individual scripts for specific tasks I consider as maintenance.
What problems is the product solving and how is that benefiting you?
Easier to navigate than other RMM tools I have used and has better pricing. The learning curve compared to other RMM tools is minimal so you can get to work faster and start helping your clients in a much faster time. I do enjoy that it will integrate with a PSA for ticket creation.
Recommendations to others considering the product:
A compelling solution that is easy to start up with, easy to administrate, and will get you working with your clients ASAP! The system does not have a significant learning curve, so you can get up and running and productive faster than any other system I have used.
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