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Efficient Dashboard and Ticketing, But FedRAMP Version Lacks Key Features
What do you like best about the product?
Quick and easy dashboard of all devices. Quick responses for patching, and integrated ticketing system.
What do you dislike about the product?
The FedRAMP version is missing important features, such as texting agents when new ticket come in after hours.
What problems is the product solving and how is that benefiting you?
Software patching with Intune was ineffective. Patching has been very effective since onboarding NinjaOne.
Effortless IT Management, But Ticket Portal Needs Improvement
What do you like best about the product?
Ninja simplifies a wide range of IT tasks, such as running scripts, reviewing installed software, modifying registry keys, and accessing file systems. Most importantly, I rely on its proprietary NinjaOne Remote agent for remote access to computers. These features make up the majority of my usage within Ninja.
What do you dislike about the product?
I believe the ticket portal could be improved, particularly in the area of form creation with smart fields. The best ticket portal I’ve used for this type of functionality was SolarWinds.
It would also be beneficial if users without an installed agent could still access the ticket portal to submit and view their tickets, as well as sign in via SSO (Entra).
It would also be beneficial if users without an installed agent could still access the ticket portal to submit and view their tickets, as well as sign in via SSO (Entra).
What problems is the product solving and how is that benefiting you?
Having easy and quick remote access to endpoints.
Impressive Device Management, Minor Remote Tool Issues
What do you like best about the product?
I recently began using Ninja after previously working with SCCM at my last job. I am genuinely impressed by Ninja's range of features and its strong device management capabilities. Overall, my experience with Ninja has been very positive, with only a few minor criticisms.
What do you dislike about the product?
The only major criticisms I have about Ninja is its native remoting tool. While most use cases the ninja remoting tool works great I have run into some issue where the tool refuses to connect and just remains in the "connecting" screen
What problems is the product solving and how is that benefiting you?
The ease of use of Ninja and the number of features it provides to manage devices. With its customizable tools and scrips we can automate work and save tons of time
Centralized and User-Friendly, But Needs Better Patch Scheduling Options
What do you like best about the product?
This platform serves as a central hub where I can manage everything, and I found it straightforward to learn and use.
What do you dislike about the product?
I would like to see third-party software patching offer a prompt to end users, allowing them to choose when their software gets updated. Having the option to schedule patches would be much more convenient.
What problems is the product solving and how is that benefiting you?
Ninja provides a central hub that allows us to monitor all our systems and deploy software updates to every device with just the push of a button. This has saved us a significant amount of time compared to our previous system, which only worked for devices connected to the VPN. Now, we are able to manage devices that do not regularly connect to the VPN as well.
Easy Communication and Multi-Product Access, but Slow Falcon CrowdStrike Issue Resolution
What do you like best about the product?
The ease of communicating to my sales rep.
More than one product in the same place, and ease of use
More than one product in the same place, and ease of use
What do you dislike about the product?
The time it takes to resolve Falcon CrowdStrike related issues.
What problems is the product solving and how is that benefiting you?
end point management
Game-changing remote support & asset management
What do you like best about the product?
Convenience and reliability - The remote support tool has been a game changer not only for our IT department, but for our Engineers as well.
What do you dislike about the product?
Generating the reports that we want can be a bit tricky sometimes. Have a bit more pre-made options would be helpful.
What problems is the product solving and how is that benefiting you?
NinjaOne has brought together the cocktail of tools we used to use that were a bit clunky and put that functionality into a single platform that works well. We can now simply go to NinjaOne to get all the information we need about a particular device and perform support requests on that device all within the same environment. This saves a tremendous amount of time. With NinjaOne simply requiring internet access to operate on clients, this also gives us the ability to better support users in cases of VPN connection failure, which used to be a struggle.
Solid and User Friendly.
What do you like best about the product?
NinjaOne is a solid, user-friendly IT management platform that makes monitoring and maintenance straightforward. The interface is clean and intuitive, so you don’t waste time hunting for features. It’s reliable, efficient, and easy to train new users on—perfect for teams that want powerful tools without unnecessary complexity.
What do you dislike about the product?
Nothing to dislike—NinjaOne nails it all.
What problems is the product solving and how is that benefiting you?
Remote Access to computers.
Remote Management Made Easy, But Endpoint Updates Can Lag
What do you like best about the product?
The ability to remotely set conditions and trigger scripts and installations to our devices
What do you dislike about the product?
Sometimes it takes longer than a day for endpoints to fully implement scripts and installations
What problems is the product solving and how is that benefiting you?
NinjaOne is giving me essential insight into each windows device so I can effectively identify and implement solutions.
Reliable Connectivity and Easy Switching, But Frequent Logins Needed
What do you like best about the product?
Connectivity is very reliable, even over slow networks. Switching between machines is very easy if you have multiple you need to connect to. The file transfer between the host and client is useful when needed but I often find that transferring files over a shared network is faster.
What do you dislike about the product?
The most annoying thing about NinjaOne for our specific application is having to sign in multiple times in one week despite checking the "remember me" box. We use this software over race weekends and it can be very frustrating having to log in multiple times for one event.
What problems is the product solving and how is that benefiting you?
We have multiple machines that require attention throughout the day but are not easily accessed since they are in another location. It is very, very nice to be able to use NinjaOne to log into the machines remotely to open programs, change settings, and even restart machines if needed. Having used similar products in the past, NinjaOne is by far the most streamlined and reliable solution I have used.
Comprehensive IT Solution with Stellar Support, Minor Setup Hurdles
What do you like best about the product?
One of the best all in one locations to allow for almost all IT related support aspects. Knowlege base, ticketing system, backups, antivirus integration/reporting, remote connection tools, integration with many 3rd party solutions as well as SSO, SCIM integration for easier login/user creation.
Not to mention ongoing customer support via discord, email and 30/60 scheduled appointments with support engineers included.
One of the best all around tools an IT department can have/utilize that won't break the bank.
Not to mention ongoing customer support via discord, email and 30/60 scheduled appointments with support engineers included.
One of the best all around tools an IT department can have/utilize that won't break the bank.
What do you dislike about the product?
The system can be a little daunting at first to implement depending on features purchased however worth the investment. The worst complaint I have really is a double edge sword. It is frusrtating to have setup an option/feature or created a process to have them occasionally break with updates. This however is par for the course with any software system these days but does add a bit of frustration. Luckily support at NinjaOne are always on the case rather quickly and can either provide fix/workaround or submit bug/feature request for issues.
What problems is the product solving and how is that benefiting you?
What problem aren't they helping to solve?
There is only one space that I know of we could use that we are not using NinjaOne for and that is SIEM, however it is offered by SentinelOne antivirus which is integrated with NinjaOne if desired.
Helpdesk ticketing - from creation to daily working of tickets. A very workable helpdesk ticket system that is improving all the time led by user/customer feedback.
Backups - Recently added feature to allow for backup of servers both onsite and cloud based.
Remote tools - ability to connect remotely to computers to assist users via shared screen, secondary backend login to not interrupt user, powershell or command prompt sessions as either the user or system, and file interaction to upload/download to machines.
Patching - ability to scan all endpoints to report back vulnerabilities and approve/reject for install
Automation - library of premade scripts that can be utilized as well as ability to create your own custom scripts to accomplish ALMOST ANYTHING using batch, javascript,powershell, shellscript or vbscript.
There is only one space that I know of we could use that we are not using NinjaOne for and that is SIEM, however it is offered by SentinelOne antivirus which is integrated with NinjaOne if desired.
Helpdesk ticketing - from creation to daily working of tickets. A very workable helpdesk ticket system that is improving all the time led by user/customer feedback.
Backups - Recently added feature to allow for backup of servers both onsite and cloud based.
Remote tools - ability to connect remotely to computers to assist users via shared screen, secondary backend login to not interrupt user, powershell or command prompt sessions as either the user or system, and file interaction to upload/download to machines.
Patching - ability to scan all endpoints to report back vulnerabilities and approve/reject for install
Automation - library of premade scripts that can be utilized as well as ability to create your own custom scripts to accomplish ALMOST ANYTHING using batch, javascript,powershell, shellscript or vbscript.
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