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NinjaOne gives us insights on our devices.
What do you like best about the product?
Pusing updates, both software and operating system related.
What do you dislike about the product?
Some important parts of the user interface is not working. Please work on the search function.
What problems is the product solving and how is that benefiting you?
updating and monitoring devices
Great Product Overall
What do you like best about the product?
Windows Patching is generally very good and device details are easy to find and view.
We also love the ability to add End User accounts so that we can delicate remote access to our clients
We also love the ability to add End User accounts so that we can delicate remote access to our clients
What do you dislike about the product?
There are some minor bugs here and there, mostly with alerts in the console. It doesn't always clear alerts when it's supposed and to give some false positives regarding patching status and down alerts
We also dislike the Remote Support options. TeamViewer is very buggy and often gives us trouble and Splashtop is just not full-featured enough to provide all the necessary tools for a good remote experience
We also dislike the Remote Support options. TeamViewer is very buggy and often gives us trouble and Splashtop is just not full-featured enough to provide all the necessary tools for a good remote experience
What problems is the product solving and how is that benefiting you?
NinjaOne is solving our remote support needs as well as windows and software patching, device management, and network monitoring. We've also been utilizing it during remote work to give our clients access to work from home with the end user account access
Excellent RMM features with good support and regular updates
What do you like best about the product?
Even though it's now NinjaOne, the RMM piece is our bread and butter for managing our devices. I like all the various scripts available to ease management and the regular Ninja office hours meetings where their experts show you how to make the most of your subscription.
What do you dislike about the product?
I really like the RMM portion, but we don't need the backup or documentation solutions that are now part of the NinjaOne package. Our hope is they continue to focus on improving RMM functionality as their top priority.
What problems is the product solving and how is that benefiting you?
This product has helped us immensely in managing all of our devices across several organizations and locations, with Windows patching and software updating being the most useful functions.
NinjaOne provide that single plane of glass into out network and endpoints.
What do you like best about the product?
NinjaOne allows for easy management of servers and workstations for server patch management, 3rd party patching for software and integrates very well with BitDefender on all levels. It has an easy to use web interface and a nice dashboard to see all of the items that need to be addressed. The support has been excellent. it is very typical to get a response to questions and issues in just a few minutes.
What do you dislike about the product?
Setting up the backups through the NinjaOne services can be tricky and confusing. Once it is figured out it is not as bad; just hoping for a more accessible interface.
What problems is the product solving and how is that benefiting you?
NinjaOne has agents for most operating systems, including Linux and Mac, allowing to be able to manage patches and has support for the new M processors from Apple. Ninja also has very customizable alerts, allowing for customized automation to resolve issues quickly.
Simple and easy
What do you like best about the product?
The organization of hosts in the web interface and remote access. Being able to set up scripts and running them on a schedule, update management and the community is helpfull.
What do you dislike about the product?
There was a short time when I was using 2-factor sms authentication. it was interrupted because of the weather. I switched to google authenticator when I got access back. Its been working great since
What problems is the product solving and how is that benefiting you?
Ninja has helped me in Managing endpoints and providing remote technical support. it helps me get a bead on performance of hardware and allows me to be where im needed which saves me a lot of gas/travel
Best cloudly solution … glad to have a solution and an interface who…
What do you like best about the product?
Best cloudly solution … glad to have a solution and an interface who they care about our MSP business
Manage
Backup
Integration
Ticketing
Manage
Backup
Integration
Ticketing
What do you dislike about the product?
Maybee if they can add other solution on thé interface
What problems is the product solving and how is that benefiting you?
They add thé "ticketing" solution and backup solution on thé interface and thé Time we earn is priceless
perfect support and an incredible development of the solution.
What do you like best about the product?
Report management has helped us a lot in communicating with our customers.
What do you dislike about the product?
I am not disappointed, my support and all my questions are resolved very quickly.
What problems is the product solving and how is that benefiting you?
It makes it possible to integrate the computer park and monitor the entire customer base, whether under windows, Linux or macOS. We can thus react very quickly and perpetuate the maintenance.
NinjaOne / RMM used by an MSP
What do you like best about the product?
Ninja helps streamline our support services. The automation tools that exist within ninja are awesome. With ninja we have the ability to carry out support tasks using scripts.
What do you dislike about the product?
In the way we use ninja there really aren't a lot of downsides. It would be nice if there were an integrated security scanning tool like Nessus or a comparable product.
What problems is the product solving and how is that benefiting you?
Ninja allows us to efficiently and, most importantly, quickly access any system at any of our multiple clients. Being able to multi-task easily is a huge benefit.
Great RMM, lacking in the ticketing department
What do you like best about the product?
I like the interface for the RMM portion. At a glance, I can see how many computers are online. If any are unhealthy (multiple reason why this would be). Servers,workstations, and NMS and quickly jump into each to dig down into their list.
What do you dislike about the product?
Alerts do not go away quickly. We have alerts if a server has not rebooted in 30 days, from Ninja, I can remote in and reboot the system. I also have the option to send a reboot command from ninja. Either way it is done, ninja will log that it has rebooted but the alert will not go away for a few days. You can manually remove the alert but I do not think it was designed to be that way. I also did not like the reporting and the views in the ticketing system portion of it. For that reason, we took our ticketing to another platform. The views would not always show you what they were suppose to. I would have the option to see all open tickets and it would not show, or show me all closed and it would fail to load them. I had to work out of the all ticket view and that can be quite annoying to have to scroll through all the closed tickets to reach an older opened one.
What problems is the product solving and how is that benefiting you?
At the moment, it helps by giving us quick remote connection to all of the end users and servers in the company. Patch management is handled by this RMM. We also have weekly pop-ups to remind users to reboot their computers as well as some scheduled scripts that run on a weekly basis to clear cookies, cache, etc..
Great so far!
What do you like best about the product?
The software is great. No issues there. Does exactly what you expect of it and is very intuitive to navigate and constantly being improved (with good notice of updates/availability). Everyone I've talked with in the company has done an outstanding job with customer service too!
What do you dislike about the product?
Honestly, can't think of anything. There are some features/integrations that I would like to see but their roadmap shows it's already on the way!
What problems is the product solving and how is that benefiting you?
I needed a secure, reliable to way to manage my clients workstations. NinjaOne does that and way more to include helping with automatic backups and ticketing.
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