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A pleasant experience with NinjaOne
What do you like best about the product?
You have almost every relevant IT Tool in one place, you can automate a surprising amount of daily tasks, the UI is easy to use and easy on the eyes, and the Ninja Team, with both their support and sales staff, do a great job.
What do you dislike about the product?
Some features are a little finicky to use (e.g. Some scripts). Also, some desirable traits, such as mobile device management and the ability to link essential websites and web portals, are not yet implemented.
What problems is the product solving and how is that benefiting you?
The above problems are currently in development, which will improve future usage and allow us to stop using some other tools, thus saving money in the process. The roadmap is generally looking fantastic.
good and easy to use RMM tool
What do you like best about the product?
what i like the best that its fast in connecting to users desktops and it dont take much time like other rmm alternatives
What do you dislike about the product?
maybe you need a new modern look to your dashboard
What problems is the product solving and how is that benefiting you?
we are a MSP and we use it to connect to endusers to provide our services so its a valuable asset to our organization
They're good at what they do with great support.
What do you like best about the product?
The client availability, patching capability, and support.
What do you dislike about the product?
They still feel new, which is not necessarily a bad thing.
What problems is the product solving and how is that benefiting you?
OS patching
A good RMM at last
What do you like best about the product?
Its a very flexible platform with great scripting and reliability, we use teamviewer mainly and this integrates well into the platform. Support is also very responsive as is the dev team
What do you dislike about the product?
There are a few things like reporting that need serious improvement but you can at least export most of the data to create them manually. More work is required in the area of integrations with products that MSPs use
What problems is the product solving and how is that benefiting you?
Our previous RMM had been causing issues with lazy programming, turning off Splashtop for our main customer actually removed all versions, no matter what version or licence. As if this wasn't bad enough the support team and their management didn't seem to care. None of these issues with Ninja, very pleased how its going.
NinjaOne - Great RMM Solution.
What do you like best about the product?
We have been using NinjaOne for over two years and believe the solution has an excellent interface and provides a fantastic platform to support our users. The mobile application is excellent and offers an effective way to support users from remote locations. Development of the solution is also excellent, and both web and mobile platforms are regularly updated with new features. The NinjaOne team also listen to the feedback from their customers and try to include these ideas in future releases.
What do you dislike about the product?
Reporting - I would like to have more flexibility with the query. We are investigating the ticketing system and finding some web views challenging. Ticketing on the mobile application is a great addition, though.
What problems is the product solving and how is that benefiting you?
NinjaOne provides a stable support platform for our business. Alerting system is fantastic and allows us to offer proactive support to all our users. I'm sure many of the new features that will be deployed in future releases will also benefit our business.
Really enjoy NinjaOne, i recommended it to all my colleague
What do you like best about the product?
The most helpful about NinjaOne is the OS patching and the possibility to control the operation of endpoints completely remotly. Plus, the ability to launch scripts and create some reports to show to the customers.
What do you dislike about the product?
Honestly, I don't find anything unuseful or to dislike inside NinjaOne. Perhaps the thing I use the least is the documentation, but I don't dislike that. So in conclusion, there is nothing i don't like in NinjaOne.
What problems is the product solving and how is that benefiting you?
First, I would say the OS update patches. Many customers had their endpoints not updated to the latest OS versions, which often caused problems and slowdowns with the PCs. Now, with NinjaOne, my customer's PCs are constantly updated, and so I proactively solved some operational issues, allowing my technical helpdesk to work better and faster.
Real MSP experience
What do you like best about the product?
Simple UI with most everything you need right in front of you. Great dashboard. Ability to script and automate a fair amount of actions
What do you dislike about the product?
Honestly, not much to dislike. The built in alerts could receive some upgrades as we've written a fair number of scripts to replace them.
What problems is the product solving and how is that benefiting you?
It's an RMM that feels like an RMM and is doing everything an RMM does. I can't wait until their MDM gets released and becomes readily available
A high quality RMM that does what it says
What do you like best about the product?
It's simple, yet powerful. The user interface is easy to understand and the onboarding team are excellent. We've found the integrations to be painless and the overall solution to be cost effective.
What do you dislike about the product?
I'd love to see greater integration with alternative AV solutions (such as Sophos) and potentially integration with other solutions such as MDM. The documentation feature is in its infancy, so would love to see work on that continue.
What problems is the product solving and how is that benefiting you?
NinjaOne gives us visibility and automation at scale for our customers, without a substantial price tag, and in a simple to use package that makes it easy for our team to upskill
Quick ROI
What do you like best about the product?
The initial installation was almost trivial. From there, NinjaOne produced results for us within days of deployment. It gives us better control over Windows updates than our previous tool, and information on each device that is easy to access.
What do you dislike about the product?
The biggest complaint is that it's modular. It's not a tool where you pay one price and get it all. To get the full functionality, you need to pay for multiple modules. In addition, their payment system is dysfunctional. They do not invoice or accept paper checks.
What problems is the product solving and how is that benefiting you?
We're a small team that's stretched thin. NinjaOne allows even a small team like us to automate some annoying tasks very easily. It has also given us more control over Windows updates.
Fast Fresh Reliable
What do you like best about the product?
The best part of Ninja is their community relations and their staff. Sure their product is excellent, but like most products it has its moments. Where it really shines is the way the Ninja staff handles these moments. From the great experience on the helpdesk to the very helpful team members of the official Discord channel. The Ninja community relations are top notch, all feedback is taken on board and perhaps more impressively, implemented!
What do you dislike about the product?
There is still issues with Ninja, such as their lack of history in their RMM product amongst other things. Would love to see this grow past 1 hour to 90 days. Additionally, whilst their regular updates means new great features it can pretty regularly bring bugs along with it. I also wish they had more security transparency.
What problems is the product solving and how is that benefiting you?
I primarily use Ninja for their RMM product. Their powerful scripting engine combined with their API allows me to automate nearly all of my management tasks for my managed endpoints.
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