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Ease of onboarding combined with clever features makes NinjaOne easy to recommend.
What do you like best about the product?
There is such a wide range of very useful tools that can be automated; it is hard to pick what I like best. Is it that it takes less than 5 minutes to set up automation, such as restarting a specific service on an end user's machine if it stops? Or is it the quick and easy way to detect and remove bloatware? Perhaps it is the clever way they use WOL to start machines that need to be worked on or patched after hours? If I had to pick, what I like best is that NinjaOne saves our team a boatload of time working on end users' machines every week.
What do you dislike about the product?
As hard as it is to pick one thing I like better than the rest about NinjaOne, it is harder to pick out what I dislike. If I had to pick one thing, it might be that the built-in script for installation is excellent for setting up onboarding machines to run the script once, but it is less easy to set up a script to install an uploaded installer that is not in a policy and is quick and easy to pick from the run now list. As it stands currently, unless I am missing something, you have to re-upload the installer each time. The rest of NinjaOne is so slick and fast to work on machines; this stands out because it takes longer than a few seconds of clicking.
What problems is the product solving and how is that benefiting you?
NinjaOne provides a cloud-based alternative to MDT and on-site patch management servers while reducing the complexity and maintenance overhead of said servers. It also allows us to view and troubleshoot problems at a glance proactively, rather than waiting on tickets to be submitted by users.
Best RMM Tool we have used for our small business
What do you like best about the product?
Intuitive interface
Ease of use
Simplistic pricing scheme
Ease of use
Simplistic pricing scheme
What do you dislike about the product?
Doesn't offer as many features as alternative solutions
What problems is the product solving and how is that benefiting you?
We use Ninja as our primary RMM Solution and currently have it configured for OS/3rd Party Patching, Local Backups, Helpdesk Support/Service Management, and a few other smaller features.
Tier 1 support technician Ninja Review
What do you like best about the product?
The ease with which you can monitor an endpoints stats and connect when you need to. The ability to run scripts is always useful, and the software inventory youcan check for each organization, or device.
What do you dislike about the product?
The reboot function hardly ever works on any devices.
What problems is the product solving and how is that benefiting you?
It helps us monitor all our endpoints simultaneously, although we have to use a separate product for antivirus monitoring
One of the best MDM platforms I have used...
What do you like best about the product?
NinjaOne allows seamless and very robust MDM, auditing, diagnostics, patching, and much more when managing devices on networks for a fair price.
What do you dislike about the product?
As a user for a little over a year, I haven't found something I really don't like.....
What problems is the product solving and how is that benefiting you?
The ability for my IT team to conduct remote diagnostics and support. A quick snapshot of network device health.
a very useful application
What do you like best about the product?
The utility to monitor equipment and be able to maintain them without disturbing is quite useful.
What do you dislike about the product?
I would like it to be visible to the client that we have accessed their computer remotely.
What problems is the product solving and how is that benefiting you?
you got all the information and all the administration in one app
It is extremely convenient and allows us to manage multiple clients securly.
What do you like best about the product?
The data we receive back from our devices/clients and the ability to issue commands to them.
What do you dislike about the product?
Not much, the service is extremely functional and allows us to connect in multiple ways if needed.
What problems is the product solving and how is that benefiting you?
It helps us visually manage and view our devices quickly without manually logging each one to verify its current status.
Pretty good stuff
What do you like best about the product?
I like to use all the background tools and policies to help automate repetitive tasks. I also like the dojo community to help find resources to achieve higher automations.
What do you dislike about the product?
My only gripes are caused by previous technicians setting up Ninja with less-than-optimal methods. I've been able to handle everything I need to with Ninja.
What problems is the product solving and how is that benefiting you?
It solves automation issues and it also helps us quickly handle issues when it arrives. In today's asynchronous remote environments, speed and reliability can change outcomes.
Swapped from N-Able Solarwinds to NinjaOne
What do you like best about the product?
The ease of use on the ninjaOne dashboards was a good change from Solarwinds. Big fan of the backup solution they offer and the built-in ticketing/systray are our most used features.
What do you dislike about the product?
The inability to right-click on an asset and immediately launch one any of the tools like remote background or remote access from any screen other than the main OU. On the main OU screen, you get a small "play button" that appears for quick access. If you are in a child OU or a different site, navigate to the asset screen to get the "play button". It doesn't feel convenient.
What problems is the product solving and how is that benefiting you?
Giving us a single pane of glass to look at our entire environment is something that we went into the migration looking for. We didn't want eight pieces of software to manage our environment.
NinjaOne review
What do you like best about the product?
How easy it it to start with it and the intuitive interface.
What do you dislike about the product?
Probably that it still could get more features.
What problems is the product solving and how is that benefiting you?
It helps in our end point management as well as monitoring, having everything in one place. Also the inventory reports are really good to have, since it can be challenging to have it at hand sometimes.
NinjaOne Saves Time and Money
What do you like best about the product?
NinjaOne is easy to use and set up. Their support and customer relationship managers are easy to work with and do an excellent job of communicating. We use this platform for remote control, patch management, and inventory. This tool is very much a part of our team.
What do you dislike about the product?
I would like to NinjaOne integrate CrowdStrike into its platform. The platform offers two options for anti-virus at a good deal, but we prefer something like CrowdStrike.
What problems is the product solving and how is that benefiting you?
We were looking for something that could provide patch management and remote monitoring. This product solved those needs.
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