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My experience till now is very good and Ninja made my life much easier.
What do you like best about the product?
Ninja offers a complete solution to all my needs from just one platform.
What do you dislike about the product?
After a complete integration with GravityZone, Ninja would be excellent
What problems is the product solving and how is that benefiting you?
Not running around the factory to check all PCs and their status.
Finally, everything we need in an RMM product without all of the bloat.
What do you like best about the product?
- Patch Management
- Platform agnostic scripting
- UI Design
- Automation Tools
- Platform agnostic scripting
- UI Design
- Automation Tools
What do you dislike about the product?
- Would like the ability to customize 3rd party app updates
- Ability to granularly group endpoints
- Ability to granularly group endpoints
What problems is the product solving and how is that benefiting you?
The ability to manage our thousands of endpoints in a single pain of glass.
A fresh approach to RMM
What do you like best about the product?
Development appears to be constant and consistent. There are lots of automation tools, remote machine administration tools (so that user interaction is minimal), and integrations for other tools.
What do you dislike about the product?
1. There could be a bit more linux support.
2. Reporting feels a little clunky and rigid
3. I feel that the scripting module is a bit underwhelming (i.e. more flexibility with how external variables are utilized so that scripts can be more dynamic)
4. When exploring options for how to label workstations with customer staff member names, we felt that the options were few (notes field is not searchable, and we don't necessarily want this information to be added to the device name)
2. Reporting feels a little clunky and rigid
3. I feel that the scripting module is a bit underwhelming (i.e. more flexibility with how external variables are utilized so that scripts can be more dynamic)
4. When exploring options for how to label workstations with customer staff member names, we felt that the options were few (notes field is not searchable, and we don't necessarily want this information to be added to the device name)
What problems is the product solving and how is that benefiting you?
Ninja's device management tools work well and there are enough of them that I feel like I can get my work done without the slowdowns that come from having to interact with the end user to coordinate changes to their workstation.
Smart monitoring
What do you like best about the product?
The management console for Administration, and also the Dashboard. I also like the Detail, that it automatically sends you an SMS if something wrong is happening with the System.
What do you dislike about the product?
My personal thing about Ninja is, that somehow if a system is rebooting, the System won't start again. I don't know why, but everytime when Ninja is restarting an Host, the Host won't start.
What problems is the product solving and how is that benefiting you?
The problem, which NinjaOne is solving and benefit is, that we can now handle our customers more precise and we can work faster now. So we don't need any other information, except which Customer it is.
Everything You and Your Customers Need!
What do you like best about the product?
I like that they are always looking to improve the product. I also like the pricing model vs other RMM's. They also offer a fair amount of resources for rebranding and selling the product to your end users.
What do you dislike about the product?
Honestly, the name "Ninja" just doesn't sound as professional as it could. I know when I mention my backend monitoring software to my customers, they look at me like it sounds unprofessional. I often just say "N-One" to avoid the look.
What problems is the product solving and how is that benefiting you?
Providing a quality product at a reasonable price to end users. Often companies don't want to pay money for something they can't see or understand. By keeping the pricing low it allows me to use it more as a 'ticket generating' tool than a full management resource.
Comprehensive RMM solution with a good support team.
What do you like best about the product?
A responsive support and product team.
The onboarding and MSP team have really worked with us to get going.
We also grew in the resale space.
The onboarding and MSP team have really worked with us to get going.
We also grew in the resale space.
What do you dislike about the product?
Nothing of note at the moment.
Thank you for the great support.
Thank you for the great support.
What problems is the product solving and how is that benefiting you?
We use this as our RMM Tool to service our customers.
It's a key tool we use to monitor and manage our customers.
Also a tool we resell to customers.
It's a key tool we use to monitor and manage our customers.
Also a tool we resell to customers.
Monitoring and maintaining remote systems is now easy and mostly hassle free.
What do you like best about the product?
I really like getting notified when a customer's system is having issues. Generally the customer doesn't realize anything happened until after the event is dealt with and the problem is resolved.
What do you dislike about the product?
An ARM based install would be so helpful and has been on the radar for quite some time now but never seems to make it to development. With so many new arm devices in the field this is going to be an absolute MUST. The default logging on Linux also creates havoc in the syslog. It's not hard to deal with but should be a little less verbose by default.
What problems is the product solving and how is that benefiting you?
Dealing with a different VPN client and authentication for numerous clients has always been challenging. Passing through several layers of support to get access to something critical was a nightmare. Today I can explain the security of the NinjaOne system and get direct access to only the resources that I need to maintain without compromising security and increase the customer's satisfaction. As long as the system is online I can access it from one familiar location. Scripting in NinjaOne has also helped me create more useful notifications to better deal with various situations. I can be pro-active for the client instead of waiting for the call.
A Game-Changer
What do you like best about the product?
As a small MSP, we have found NinjaRMM to be an invaluable asset in managing our clients' IT infrastructure efficiently and effectively. The platform's user-friendly interface and powerful automation tools have significantly reduced the time and effort required to maintain and troubleshoot our clients' systems. NinjaRMM's seamless integration with popular PSA tools has streamlined our workflows and increased our overall productivity. By enabling us to proactively identify and resolve potential issues, NinjaRMM has helped us deliver exceptional service to our trades-focused clients, resulting in increased client satisfaction and loyalty.
What do you dislike about the product?
One aspect of NinjaRMM that we found less appealing is that the platform, while feature-rich, can sometimes feel overwhelming for users who are not familiar with RMM tools, and this may require a slight learning curve to fully grasp its capabilities.
What problems is the product solving and how is that benefiting you?
NinjaRMM is solving several key problems for our MSP, including:
Proactive issue detection: By providing real-time monitoring and alerts, NinjaRMM enables us to identify and address potential problems before they escalate, ensuring optimal performance and minimal downtime for our clients.
Efficient remote support: The platform's remote access functionality lets us quickly and securely connect to our clients' devices, streamlining the troubleshooting process and significantly reducing response times.
Automated maintenance: With its robust automation tools, NinjaRMM takes care of routine tasks like patch management and system updates, freeing up our team's time to focus on more strategic initiatives and client relationships.
Simplified management: The intuitive dashboard and comprehensive reporting features give us a clear overview of our client's IT environments, making it easier to manage and prioritize tasks.
Seamless integration: NinjaRMM's compatibility with popular PSA tools helps us streamline our workflows and improve overall efficiency, enabling us to deliver a higher level of service to our trades-focused clients.
Proactive issue detection: By providing real-time monitoring and alerts, NinjaRMM enables us to identify and address potential problems before they escalate, ensuring optimal performance and minimal downtime for our clients.
Efficient remote support: The platform's remote access functionality lets us quickly and securely connect to our clients' devices, streamlining the troubleshooting process and significantly reducing response times.
Automated maintenance: With its robust automation tools, NinjaRMM takes care of routine tasks like patch management and system updates, freeing up our team's time to focus on more strategic initiatives and client relationships.
Simplified management: The intuitive dashboard and comprehensive reporting features give us a clear overview of our client's IT environments, making it easier to manage and prioritize tasks.
Seamless integration: NinjaRMM's compatibility with popular PSA tools helps us streamline our workflows and improve overall efficiency, enabling us to deliver a higher level of service to our trades-focused clients.
VERY GOOD
What do you like best about the product?
IT IS VERY INTUITIVE AND EASY TO USE, PROVIDES A LOT OF INFORMATION AND CAN BE AUTOMATED
What do you dislike about the product?
MISSING SCRIPTS AND SELF-INSTALLING PROGRAMS
What problems is the product solving and how is that benefiting you?
UPDATES AND THE POSSIBILITY OF SOLVING PROBLEMS REMOTELY WITHOUT CONNECTING TO THE TERMINAL
Easy to use product with the best customer service I have experienced in a long time!!
What do you like best about the product?
I like how easy it is for me and my team to push applications and write scripts. Coming from a Connectwise shop this RMM is much easier to manage than Automate ever was!
What do you dislike about the product?
Its not so much of a dislike as it is that I want the Ninja Backup Solution to be able to spin up backups in the cloud as a BDR solution. But I do know they are working on it.
What problems is the product solving and how is that benefiting you?
We are successfully patching, managing, and protecting all of our endpoints with this solution. It is filling most of our gaps in our service delivery as well.
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