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New at RMM Game - Not sure what to expect
What do you like best about the product?
What did i Like best about NinjaOne - The Onboarding Process was easy and we got lots of help getting the system up and running quickly. Agents were Installed and the default monitoring all installed. The system is very flexible and any or all scripting is available Powershell, VBScript to name a couple. We are accessing a lot of systems through API and SNMP. The communities are a great resource for this kind of thing. The fact that we can call and get support or catch sessions to cover any of this stuff for free is extremely useful.
What do you dislike about the product?
What I did not like as much about NinjaOne - As we were first time RMM users, we really did not put enough thought into it at our end, so the design and build took a lot longer and even now we would think our automation side and monitoring of unusual items has given us a big learning curve to climb. I dont think we were expecting to script as much as we have done.
What problems is the product solving and how is that benefiting you?
This was our first attempt at a RMM Solution (we are end user not MSP) and the lack of proactive monitoring and remediation puts another layer of work on the team that should in todays world by covered by automation
Great solution for managing and monitoring client devices. Great integrations.
What do you like best about the product?
The patching and application management is very good compared to ther solutions I have tried. It is nice that the have Teamviewer and Splashtop.
What do you dislike about the product?
Nothing huge stands out. The support can be a little slow at times, but overall good.
What problems is the product solving and how is that benefiting you?
Easily patch and manage my client devices from anywhere. Great that it can also deploy bitdefender.
Great for managing a medium-size organization of several hundred endpoints.
What do you like best about the product?
Remote control works well; cloud-based console means endpoints only need an internet connection; scheduling and automating patches and updates seems to work well; overall, it's been great for managing several hundred endpoints, including workstations and servers.
What do you dislike about the product?
Installing (and uninstalling) and the native remote control software seems a bit finicky, but may be related to security settings on our domain; was able to work around the issue by using the Splashtop remote control software instead.
What problems is the product solving and how is that benefiting you?
The organization had long struggled to keep endpoints patched in a timely manner; automating and scheduling the install of patches has increased our security baseline and allowed the IT team to direct attention and time to other areas.
NinjaOne satisfies the RMM requirements for our business
What do you like best about the product?
Account management team in Sydney (Ben) has been very informative, responsive and available.
What do you dislike about the product?
Support has been a bit of a let down. They are excellent at following through but we've had more cases closed due to feature/functions and/or tasks being unavailable to the RMM than cases closed with a solid answer.
They are however very persistent and will see things through til the end.
They are however very persistent and will see things through til the end.
What problems is the product solving and how is that benefiting you?
At the moment, it's only used as a tool to manage patches and notify us of issues on end points.
IT Asset Management Tool
What do you like best about the product?
Asset Management is awesome as we can keep track all of our IT assets seemlessly.
What do you dislike about the product?
Overall lack of guidance from the technical team on how to fully utilize such great tools.
But account manager is really helpful and supportive.
Pushing updates and deploying new software is quite tough and not friendly at all.
But account manager is really helpful and supportive.
Pushing updates and deploying new software is quite tough and not friendly at all.
What problems is the product solving and how is that benefiting you?
No more manual excel needed to keep track of all IT assets.
Now with NinjaOne, we can monitor all IT assets easily.
Now with NinjaOne, we can monitor all IT assets easily.
Solid RRM Platform with great functionality
What do you like best about the product?
Monitoring, patching and the ability to push out scripts.
What do you dislike about the product?
Sometimes we get false alerts regarding down servers. It doesn't happen often, but it can be a bit annoying when it happens.
What problems is the product solving and how is that benefiting you?
Alerts and auto-remediation of issues with scripts we've built for purpose.
Adding features all the time, well supported, and at the right price
What do you like best about the product?
The fact I can actually receive technical support promptly. Bugs identified actually get passed onto the devs to be fixed. Compare this to the last RMM and I suspect I still have tickets which have not be resolved years later.
What do you dislike about the product?
It lacks some features over RMMs which have been around a lot longer, but that gap is closing all the time.
What problems is the product solving and how is that benefiting you?
Visibility of our endpoints and which ones are having issues saves us time. Being able to tell at a glance what percentage of endpoints are unpatched is excellent. Monitoring for specific issues using custom scripting has been a life-saver and allowed sigificant customisation. Automation saves time, and Ninja does that well.
NinjaOne experience
What do you like best about the product?
One of our favorite features has been our account manager. She's always reaching out, keeping us in the loop on developments, and getting us involved with new features and whenever we have a problem she's been very effective at driving quick solutions for us.
What do you dislike about the product?
Search and reporting are not fully featured yet. Biggest example of this is trying to get a report that is searchable and filterable. As an example, we frequently have clients asking for software inventories and there's no good way to get the a sorted/clean version of that data from a client wide view.
What problems is the product solving and how is that benefiting you?
For us, one of the biggest reasons for switching to Ninja from our previous RMM was that it was in active development and that's continued to be well represented by engineering, that they're actively working to create useful solution and build them in at regular intervals. Easily twice a year an update happens that makes our lives a little bit easier.
Typical NinjaOne Fan
What do you like best about the product?
Reporting tools and backup solutions are in a easy to find place.
What do you dislike about the product?
No screen capture tool and user login area not detailed.
What problems is the product solving and how is that benefiting you?
Executive and Asset summary reports save me lots of time.
NINJA powerful and easy to use
What do you like best about the product?
NINJO one's UI is pretty easy to navigate. It also has a decent amount of features from Splastop, Terminal, and spec information regarding it's computers that is useful.
What do you dislike about the product?
NINJA usually installs pretty easily on computers, but ever one hundred computers or so it has an issue with an install. In these cases it often doesn't uninstall/reinstall very easily.
What problems is the product solving and how is that benefiting you?
NINJA one, helps us alert us whenever one of our computers is having an issue whether it be a low storage space available or a disk error. We also occassionally use it for remoting onto computers, and it gives a good snapshot of where the computers spec are at.
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