External reviews
3,175 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Very impressed with NinjaOne, the community and the support. All are top notch.
What do you like best about the product?
Ability to remediate devices with out-of-date updates. Easy to onboard new devices. Ability to submit and vote on feature requests. The NinjaOne teams is very responsive to user input.
What do you dislike about the product?
Some modules lack some features. None are deal breakers. Also, I understand they are on the roadmap.
What problems is the product solving and how is that benefiting you?
Staying on top of security and 3rd party updates. Keeps unpatched devices from "falling through the cracks".
Keeping IT asset inventory. No more spreadsheets!
Keeping IT asset inventory. No more spreadsheets!
Great and convenient product
What do you like best about the product?
The support has always been quick, and the clean design makes navigation fairly easy.
What do you dislike about the product?
Though the design is smooth, deploying applications can be confusing, installing versions on the Microsoft store i.e. fire fox, Greenshot. This results in users having duplicate installations and causing some user confusion. Not entirely a fault of Ninja, our deployment solution we recently implemented resolved this so we no longer deploy applications with Ninja.
What problems is the product solving and how is that benefiting you?
The simple design prevents the overwhelming feeling of managing 300+ endpoints causes. Simple organization, script deployments, and patching save us hours of digging around to find what machine wants to be trouble.
IT Infrastructure Manager
What do you like best about the product?
The most powerful features for us have been software inventory, 3rd party software patch management and the ability to run PS and CMD line remotely. You can copy .exe files up then execute from command line. Or run choco commands remotely when you need a program on the fly.
What do you dislike about the product?
I think the least powerful features are the reporting. We'd like to really narrow down the updates that are occurring by Ninja - it's often hard to tell if it's done by Ninja, automatically by windows, or done by one of our other systems.
What problems is the product solving and how is that benefiting you?
3rd party software patch management. It may be a week behind, but our machines are very current. Also, there is a functionality that forces a user to reboot on a custom schedule you set. Rebooting regularly solves so many issues.
So far the software does what it states it can do, so gooood!
What do you like best about the product?
The interface, the ease of use and the many features included, Support has also been fantastic so far!!
The whole team loves it...
we're having a positive experience with NinjaRMM from a technical perspective. We find it highly scalable, which aligns well with our evolving IT infrastructure. We're currently exploring additional features, such as Ninja Backup and possibly Ticketing, to assess their technical effectiveness and integration within our systems.
The scalability of NinjaRMM is particularly noteworthy, allowing us to efficiently manage and monitor a growing number of IT assets. The prospect of incorporating Ninja Backup and Ticketing features adds another layer of functionality that we're eager to evaluate in a real-world technical environment.
As we conduct the Proof of Concept (POC), we'll be focusing on the technical aspects of these features to ensure seamless integration, effective performance, and alignment with our specific technical requirements. Ongoing communication with NinjaRMM's technical support and account management teams has been an A+ experience.
The whole team loves it...
we're having a positive experience with NinjaRMM from a technical perspective. We find it highly scalable, which aligns well with our evolving IT infrastructure. We're currently exploring additional features, such as Ninja Backup and possibly Ticketing, to assess their technical effectiveness and integration within our systems.
The scalability of NinjaRMM is particularly noteworthy, allowing us to efficiently manage and monitor a growing number of IT assets. The prospect of incorporating Ninja Backup and Ticketing features adds another layer of functionality that we're eager to evaluate in a real-world technical environment.
As we conduct the Proof of Concept (POC), we'll be focusing on the technical aspects of these features to ensure seamless integration, effective performance, and alignment with our specific technical requirements. Ongoing communication with NinjaRMM's technical support and account management teams has been an A+ experience.
What do you dislike about the product?
Haven't found anything I don't like so far, still learning and incorporating the many features...
What problems is the product solving and how is that benefiting you?
Remote help, patch management, inventory,etc
NinjaONE for a reason
What do you like best about the product?
NinjaOne has streamlined several of my daily tasks as a system administrator. We have incorporated it into our group policy, allowing it to install simply by rebooting our pc's, making mass deployment a breeze. We use it everyday as it can monitor all of the systems in our network. Whenever we find ourselves at a loss, the support team is quick to answer as well, which has been heaven sent more than once.
What do you dislike about the product?
There are certain aspects regarding deploying scripts and batch files that can be steep learning for beginners.
What problems is the product solving and how is that benefiting you?
Remote monitoring,support and maintenenance. It has made working from my office infinitely simpler.
Super glad we found this!
What do you like best about the product?
I have several things I like including the set up was super easy, implementation took minimal effort, and the product has a small footprint that our users don't even notice. I use it every hour of every day and push out patches, remote access, and monitor issues before our users even call. Their support team was super helpful getting us set up and going. Highly recommend this product.
What do you dislike about the product?
I haven't found much to dislike yet. I don't use 100% of the features yet but I like what we do use.
What problems is the product solving and how is that benefiting you?
Keeping our workstations up to date with OS and the 3rd party products we use daily. I typically don't even have to leave my desk and I am now going to try to automate most of the things I do manually. Huge time saver over what we used to have.
Almost one year in production
What do you like best about the product?
The tool gives almost complete control over our computers as long as they are connected to the internet
What do you dislike about the product?
The software deployment section of ninja needs some development
What problems is the product solving and how is that benefiting you?
Since COVID we have transition to the hybrid work mode, 2-3 days at home, plus we have transitioned to laptops rather than the desktops. So now we were lacking some controls over the laptops while they were outside the corp network, we had several tools that we were using for remote access/remote deployment/ticketing/etc. We combined those multiple tools into ninja and it has given us much better control over our end-points.
Review of Ninja
What do you like best about the product?
The overview of each computer. Different policies applied to different computers and servers. Different options for remoting on the computers. Setting up auto restarts for devices.
What do you dislike about the product?
I wish you could have more than an hour on the utilization. I don't like how we have to send an email to our rep to update device count. I think that should be automatic.
What problems is the product solving and how is that benefiting you?
NinjaOne allows us to monitor our clients computers. As well as manage the patches applied to the computers. We also enable webroot to apply virus protection when needed.
Its been awesome
What do you like best about the product?
The patch management on devices the monitoring and all those studf that are extremely fast,also the scripts that you can make your own and push then kn device's
What do you dislike about the product?
Theres bothing i dislike till now it works perfect
What problems is the product solving and how is that benefiting you?
The patch management that we wanted to control the windows updates for our users and the function that alerts us for critical updates that users dont have
NinjaOne- Everything you need in a RMM
What do you like best about the product?
Integrated remote tool, automation and scripting
What do you dislike about the product?
UI was confusing at first, Software install has to be done through a scheduled task
What problems is the product solving and how is that benefiting you?
Needed a solid tool for patching and automated software installs
showing 891 - 900