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Solid tools and organized information
What do you like best about the product?
The RMM tools that are available to you are great and quick to use. When adding tools to client machines, it appears in the Control panel in minutes, where we used to wait hours. This makes integrating monitoring tools into the client's site very quick and able to start pulling data for reporting.
What do you dislike about the product?
The only thing is I want more customization in reporting, but still has plenty to keep me busy for a while.
What problems is the product solving and how is that benefiting you?
NinjaOne has a large feature set that covers a lot of items we need access to better service our customers and keeps our customers happy and productive. And them staying productive keeps people happy and professional relations intact.
Ninja Review
What do you like best about the product?
Easy of use and ability to manage our entire fleet.
What do you dislike about the product?
It would be nice if their were beginner resources for building scripts.
What problems is the product solving and how is that benefiting you?
Keep our systems in compliance with our SOC-II standards.
Patch management and remote access savior
What do you like best about the product?
Quickly resolved our patch management issues. Easy to deploy agent, and very light weight.
What do you dislike about the product?
Setting up new modules tends to be a little more involved
What problems is the product solving and how is that benefiting you?
Endpoint, asset, patch same list as above
Ninja Review
What do you like best about the product?
I like the install process, very streamlined. Easy to manage computers in the web interface. Easy to navigate and find by computer name or user.
What do you dislike about the product?
If Ninja doesn't re-connect, the Services need to be manually restarted on computers. Delay when sending messages through the chat capability.
What problems is the product solving and how is that benefiting you?
Able to be hands on with users when they are having issues or able to remotely asisst when new users are onboarded.
IT analyst uses Ninja daily
What do you like best about the product?
Fast and easy to connect to user devices. Provides good detail about machines.
What do you dislike about the product?
service occasionally fails or is stopped and only a reboot seems to restore it. Cannot uninstall and reinstall easily.
What problems is the product solving and how is that benefiting you?
remotely assisting users.
Good with a data reporting a challange
What do you like best about the product?
Internal PC details. HDD status, network status, etc
What do you dislike about the product?
Unable to install client without admin rights meaning you cant start a guest session if user does not have admin rights. Reporting is only in PDF form unability to maniuplate and sort data for analysis. chat between interface and client takes too long for messages on client side to appear. Dont use at all, use notepad instead.
What problems is the product solving and how is that benefiting you?
hard drive degradation reporting is very helpful. Before we had no way of knowing until the PC was down.
Great RMM for medium-sized business
What do you like best about the product?
The ability to restrict uninstall capabilities and detecting duplicate serials is very nice so that when a machine is re-imaged, it does not create a duplicate entry. They continue to advance their feature set with minimal performance issues.
What do you dislike about the product?
no screenshots available to view without logging into the remote machine. I am also not a fan of the installer file name changing with every version upgrade.
What problems is the product solving and how is that benefiting you?
The ability to log into machines and assist users with problems.
Excellent Windows management system
What do you like best about the product?
Ninja has helped us to save a lot of time by automating our processes in endpoint management. We use it for scheduled Windows updates, automated software installation and remote management. It has taken the place of using many tasks from the domain controllers to manage the endpoint computers. The interface is clean and easy to use. It has saved valuable time!
It now has a ticketing system that allows us to track tasks and problems. This allows for better insight as to how we can increase out IT department efficiency.
It now has a ticketing system that allows us to track tasks and problems. This allows for better insight as to how we can increase out IT department efficiency.
What do you dislike about the product?
The platform is so easy to use, there's really not anything I dislike about using it. It has helped our department gain needed time to dedicate to other tasks.
What problems is the product solving and how is that benefiting you?
Our staff has been able to dedicate time otherwise spent on patch management and software installation to other tasks that require attention. We can push out an emergency patch if needed quickly and efficiently.
Ninja One RMM
What do you like best about the product?
the control panel, because it is very visual and accessible.
What do you dislike about the product?
that no other remote tools can be implemented except for TeamViewer.
What problems is the product solving and how is that benefiting you?
through the tool I add equipment or servers, which I can then control or maintain.
A good RMM system with a high diversity of management and deployment availability
What do you like best about the product?
Endpoint is not duplicated after re-register on the Dashboard
What do you dislike about the product?
Legacy messages: NinjaOne only allows communication with the user while remoting to the machine, so we can't review the chat after the remote session ends and the user can't communicate with us when we are not in a remote session.
What problems is the product solving and how is that benefiting you?
Endpoints is not duplicated after re-register on the Dashboard
OS and Software Patches Management easy to use
OS and Software Patches Management easy to use
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