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NinjaOne RMM
What do you like best about the product?
The ability to handle all patching and updates thru one pane of glass is a godsend. Also, being able to onboard PC's with our organization within a simple script thru NinjaOne eliminates a lot of time.
What do you dislike about the product?
I was really hoping for the Bitdefender GravityZone integration to take place, but still hasn't as of yet.
What problems is the product solving and how is that benefiting you?
Eliminates tons of time needed to onboard new devices with our organization.
Wonderful
What do you like best about the product?
NinjaOne makes RMM easier than it should be. Deployment was easy and if an issue arises, Ninja Support is ready and willing to assist.
What do you dislike about the product?
Third party software patching was troublesome for few months this year. That has since been corrected, so there's not much to dislike.
What problems is the product solving and how is that benefiting you?
NinjaOne is helping our organization stay in compliance when it comes to patching. Additionally, the remote tools that NinjaOne offers means you spend less time interrupting users and more time getting stuff done.
A solid, simple, modern RMM solution
What do you like best about the product?
UPDATE: We've been using NinjaRMM/NinjaOne since I originally wrote this review and honestly. It just works almost all of the time. A few issues here and there but support is very responsive. At the end of the day, I have other stuff to worry about besides RMM, and I don't really spend any time worrying about Ninja.
We recently migrated to NinjaRMM and I'm really impressed how simple and straightforward it is to set up. It also has a really clean, modern UI which is a big plus compared to some of the more legacy players in the market. Another big plus is that it supports disabling/hiding a lot of features that you don't want to use, which makes it easier to do a phased rollout/implementation. Lastly Ninja's onboarding services were good and their techs were helpful!
We recently migrated to NinjaRMM and I'm really impressed how simple and straightforward it is to set up. It also has a really clean, modern UI which is a big plus compared to some of the more legacy players in the market. Another big plus is that it supports disabling/hiding a lot of features that you don't want to use, which makes it easier to do a phased rollout/implementation. Lastly Ninja's onboarding services were good and their techs were helpful!
What do you dislike about the product?
Since it is a newer player on the scene, there's a lot of rapid development going on, so some things you'd expect from a more established product might be not-exactly-how-you'd-expect-it, and you're waiting on their (tbf, pretty rapid) development cadence to catch up.
What problems is the product solving and how is that benefiting you?
We use RMM for primiarly two things:
1) Device Management - obvious, but bares stating. There's a lot of RMM products out there and NinjaOne ticks off all the things you'd expect from an RMM product, and it's fairly simple/straightforward.
2) End user device access- ever since COVID, there's an expectation that users have a simple and straightforward way to remotely access their work devices. NinjaOne's end-user remote access support is both of those things, and we're looking forward to some enhancements coming down the line (namely SSO for end-user accounts).
Lastly, NinjaOne has a pretty simple system tray icon that can be fully customized/whitelabeled. We weren't expecting this, but we like that we can use it to make end-user communication a bit simpler.
1) Device Management - obvious, but bares stating. There's a lot of RMM products out there and NinjaOne ticks off all the things you'd expect from an RMM product, and it's fairly simple/straightforward.
2) End user device access- ever since COVID, there's an expectation that users have a simple and straightforward way to remotely access their work devices. NinjaOne's end-user remote access support is both of those things, and we're looking forward to some enhancements coming down the line (namely SSO for end-user accounts).
Lastly, NinjaOne has a pretty simple system tray icon that can be fully customized/whitelabeled. We weren't expecting this, but we like that we can use it to make end-user communication a bit simpler.
NinjaOne is a very useful Business Tool
What do you like best about the product?
Very easy to connect to remote user workstations
What do you dislike about the product?
Sometimes hard to create a script to install software corporate wide
What problems is the product solving and how is that benefiting you?
Conenction to remote workstations and resetting alerts
Ninja RMM great tool!
What do you like best about the product?
Easy to use, scripts are working perfectly
What do you dislike about the product?
All is great, maybe to improve the layout off the Dashboard
What problems is the product solving and how is that benefiting you?
Easy access to the endpoints, mobile app give more information and access to endpoints as well
NinjaOne is a solid product
What do you like best about the product?
NinjaOne is great for patching, they are coming around with more integrations too. Always new product updates, that seem to be helpful in most cases.
What do you dislike about the product?
The product is still fairly new and still needs work on items like reporting and finding data from your machines. But its coming around.
What problems is the product solving and how is that benefiting you?
Its giving us access to see our machines and patch them. Making sure we keep them up to date. This makes our lives easier as an IT Admin.
Powerful tools, simple interface
What do you like best about the product?
The interface is simple and intuitive. It is not cluttered - finding and using tools is easy. The toolset is comprehensive and with the addition of documentation, backup, and AV it lets us slim our stack. Between it and our ticketing system, it is a tool that is used all day every day for all customers.
What do you dislike about the product?
I wish it integrated with our current ticketing system.
What problems is the product solving and how is that benefiting you?
Easy solution that combines our most commonly needed tasks into a single interface.
NinjaOne has dramatically improved how our teams operate.
What do you like best about the product?
The inventory data, automation tools, deployment tools, API, PowerShell module, remote control/commands (TeamViewer and PowerShell), and just the huge amount of visibility and detail it provides on our systems and infrastructure.
Hypervisor support is great.
Our client services team's response time and ability to proactively prevent issues have improved dramatically.
Deploying the agent is incredibly easy. Our rollout took less than a week.
NinjaOne's support and account management teams have been very responsive to our requests, and a big help for planning our roadmap in conjunction with the coming additional features for NinjaOne.
NinjaOne isn't necessarily the best at any one thing it does, but the overall solution is amazing and accomplishes a great deal for a very reasonable price.
Hypervisor support is great.
Our client services team's response time and ability to proactively prevent issues have improved dramatically.
Deploying the agent is incredibly easy. Our rollout took less than a week.
NinjaOne's support and account management teams have been very responsive to our requests, and a big help for planning our roadmap in conjunction with the coming additional features for NinjaOne.
NinjaOne isn't necessarily the best at any one thing it does, but the overall solution is amazing and accomplishes a great deal for a very reasonable price.
What do you dislike about the product?
More granular access controls would help, and the Network Monitoring component is lacking, although a complete revamp of the NinjaOne NMS is apparentely in the works for 2024.
What problems is the product solving and how is that benefiting you?
Prior to implementing NinjaOne we had very few options for inventory, software deployment & patching, remote support, or monitoring of endpoints to proactively address issues. NinjaOne has solved that.
Great Tools For Remote Support
What do you like best about the product?
Provides a great variety of useful tools for remote support.
What do you dislike about the product?
Some of the text is a bit small for my liking.
What problems is the product solving and how is that benefiting you?
Allows us to remotely monitor endpoint health.
NinjaOne Review
What do you like best about the product?
I like how they definitely take feedback seriously and listen to what the customers want. They have tailored a product for use-cases rather than for profit. New features are constantly released and support has been nothing but helpful and supportive.
What do you dislike about the product?
The price is a hard bullet to bite, but definitely worth it!
What problems is the product solving and how is that benefiting you?
NinjaOne helps us proactively help our customers before there's an issue. We're able to see at a glance all of the changes within our systems live.
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