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I like it, but I still miss something.
What do you like best about the product?
Easy to install, if you know how. Powerful monitoring off known devices. Fast in deploying software. Creat custom support.
What do you dislike about the product?
Still missing applications to install or update.
What problems is the product solving and how is that benefiting you?
Setting up standard devices per department and keeping them updated.
Easy to understand easy to use
What do you like best about the product?
The custom Forms and Scripts allow U to do almost Eversthing !
What do you dislike about the product?
Sometimes the Menu feels a little bit weird cause there are many places for many different things
What problems is the product solving and how is that benefiting you?
I can See Hardware issues before they affect the Workflow
NinjaOne: Truly of the best RMM platforms for MSPs
What do you like best about the product?
We switched from our previous RMM, one of the top name fully integrated offerings you have heard of, to the newer NinjaOne and are very pleased. Ninja constantly adds new features, has all the integrations we want, and works with third parties well, giving us the flexibility we need to choose the right stack components to service our customers.
What do you dislike about the product?
There are a few outstanding technical issues with their REST API, and some features I really wish they had to make things like policy management easier, but the complaints are fairly minor and usually have a workaround.
What problems is the product solving and how is that benefiting you?
As an MSP we need a reliable and powerful RMM and NinjaOne fits that profile perfectly.
NinjaOne Review
What do you like best about the product?
NinjaOne's dashboards are very informative and easy to use. Their automation scripts are easy to implement. Great customer support and RMM is feature rich.
What do you dislike about the product?
Need better pricing breakdown for current and new services per endpoint. So as to track your expenses and price out your msp offerings.
What problems is the product solving and how is that benefiting you?
NinjaOne helps with endpoint management, remote support. It helps us keep on top of any issues that may occur before the client notices and the automation feature help reduce our workload.
Intuitive, easy to deploy RMM platform
What do you like best about the product?
Intuativeness, easy to deploy and use. Good support, dojo community is typically quite helpful.
What do you dislike about the product?
Missing a few features other more robust RMM's (CW) have. a Nutnaix Integration would be amazing.
What problems is the product solving and how is that benefiting you?
Easy remote access, monitoring, and patch management.
Great Product and keeps getting better
What do you like best about the product?
Having a rep that knows me by name and treats me like a customer and not a number. Randy is always there to help and always on the ball. My former RMM partner not only didn't know my name but treated us like we were a inconvience as we were not some large corporation bring in top dollar.
What do you dislike about the product?
Really want to see Malwarebytes integrated into the interface. Also was not the freindliest interface but deffinalty getting better.
What problems is the product solving and how is that benefiting you?
Overall we are able to manage clients endpoints and get to them faster then before.
Easy-to-use automation and inventory.
What do you like best about the product?
Easy and straightforward deployment of PowerShell (or bash, etc) scripting makes automation of many helpdesk tasks a breeze. The "custom field" functionality works really well with the grouping feature to create groups based on system configuration and to keep inventory of things that Windows/AD don't necessarily keep track of, such as portable software.
What do you dislike about the product?
There are just a couple small features that would be nice to have, such as being able to create a group from a list of hostnames in e.g. a CSV file -- if there isn't a way to select the computers you want using the inbuilt filters, this would be nice to have for manual group creation rather than selecting them individually.
What problems is the product solving and how is that benefiting you?
NinjaOne is making it easier to show the value of automation to higher-ups by taking tasks which otherwise required a phone call, remote support session, etc. and instead having them take just minutes to deploy a script. Leveraging scripting makes for a more uniform environment and eliminates many opportunities for human error that existed before.
Versatile and Robust RMM
What do you like best about the product?
I use Ninja for Device management and ticket tracking. Has a great set of automation options when it comes to ticketing as well as automating task through various scripts. There is so much great about this application that I couldn't begin to type it all here.
What do you dislike about the product?
So far the only complaint I have with Ninja is that it lacks granular reporting and filtering features. For example, viewing devices and wanting to see all but one location you have to select all but the one you want to see. And the reporting feature I feel lacks a bit. The ability to see all tickets with specific tags and time tracked and give a total % of what tickets have those tags and the cumulative time tracked on those tickets.
What problems is the product solving and how is that benefiting you?
Helps remotely monitor and manage all computer assets. Especially helpful for devices that aren't located at our nearby sites.
NinjaOne is a useful tool
What do you like best about the product?
Easy to navigate in general and find the registered devices that need to be worked on. Scripts are easy to set in general and can be applied to various devices as needed. Devices on the domain can be easily integrated and registered with the Ninja client. The NinjaRemote application for remotely connecting works much better than the Splashtop option and allows for us to easily connect and have a responsive session when connected to our more remote locations. We use NinjaOne frequently everyday and has saved us quite a bit of time to get connected and also observe what the situation is on the device needing support.
What do you dislike about the product?
Lack of some options for integrating other apps for notifications and management with those. Ticketing system does not have some functions in it for certain tasks. Would be nice to have status of types of files monitored like the .OST filesizes and other monitored statuses from registered devices. Lack of viewing/expanding the remote connection to show across 2 monitors like other remote apps or RDP can.
What problems is the product solving and how is that benefiting you?
Solving our problem with having some programs that need to be remotely and silently installed for users and gives us a way to track that progress too.
I was recently onboarded and the whole process was simple, informative and well thought of.
What do you like best about the product?
The easy of use, that the beautiful dashboard with high level overview to skim your servers.
What do you dislike about the product?
To early to list anything. I have nothing negative so far.
What problems is the product solving and how is that benefiting you?
Identifying servers that require patching and adding visibility for key business owners to view the status of our servers.
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