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Great RMM
What do you like best about the product?
NinjaRMM is easy to use and their customer support is always available. Implementation is very startight-forward and the number of features offered today is good. Account reps are easy to reach to assist with issues, questions, and general inquiries. There are little to no complaints from technicians who are using the product daily as they find it intuitive.
What do you dislike about the product?
While a great platform, there are several what I percieve to be "basic features" that are missing. These include Bitdefender GravityZone controls/dashboard, printer toner monitoring, better/more detailed reporting, and in general it takes them a long time to implement features.
What problems is the product solving and how is that benefiting you?
NinjaOne allows us to remotely manage machines both from the back-end and remotly to assist users.
NinjaOne Experience
What do you like best about the product?
Technician portal functions way better than my experience with other RMM tools like Kaseya in regards to ease of use and user experience. A lot of features are pretty intuitive. Ex. Backups, pushing scripts, connecting to devices, etc.
What do you dislike about the product?
Support via email is a tad bit slower than expected. Other forms like meeting via a meeting to ask questions has given a better experience. But, this option isn't always possible due to schedule variability on our end.
What problems is the product solving and how is that benefiting you?
NinjaOne is solving the issue of being able to easily assist remote users via their portal with a simple and easy to integrate solution.
NinjaOne is very intuitive and user friendly
What do you like best about the product?
NinjaOne is a one stop shop from pushing patches and updates, to remote monitoring. The interface is very user friendly and the KB has all the information needed to support.
What do you dislike about the product?
They should implement their own ticketing system.
What problems is the product solving and how is that benefiting you?
NinjaOne makes it easy to support endpoints by having a quick and intuitive tools to push out patches and updates. The ability to remotely support, monitor, and push out updates in one application makes things very easy.
Feature/support rich, but needs minor polishing.
What do you like best about the product?
Very quick to respond on their helpdesk with lots of features being release on a regular cadence. Overall a very polished looking interface making it easier to use than others. For how vital a product like this is, which I use everyday, it fulfills the needs I have quite well.
What do you dislike about the product?
Overall, each feature is not extremely granular, with some features or polishing needed. But, the schedule at which things move at has been very promising. New betas include exciting expansions on features. However, often times our organization has configured the product in Betas to be told at full release, that the feature will be at cost. More lead time and transparency in these Betas and their future cost would help this.
What problems is the product solving and how is that benefiting you?
Has very quick support which is highly important, given I don't necessarily expect any product to perform at 100% reliability all the time. Support is of greatest importance when things go awry.
Feature packed and powerful
What do you like best about the product?
Modern interface, powerful scripting and automation.
What do you dislike about the product?
Reports arent that great and the remote connection is sometimes pretty slow to connect.
What problems is the product solving and how is that benefiting you?
Remote access, automation and patch management.
Works well, but steep learning curve
What do you like best about the product?
The teamviewer integration works well
The uninstall feature works pretty well
They are actively developing new integrations and improving the products.
The uninstall feature works pretty well
They are actively developing new integrations and improving the products.
What do you dislike about the product?
The lack of traning during onboarding
The UI is not intuitive and many features are hard to find
The UI is not intuitive and many features are hard to find
What problems is the product solving and how is that benefiting you?
it has helped to replace my MSP
An easy to use and affordable remote machine and patch management system
What do you like best about the product?
I really like how easy it is to use and deploy, how much information it provides, and how efficiently it applies patches to our managed assets. It's even helped in troubleshooting with some remote tools that reduced the number of times I had to start a remote session with the customer. As a bonus, its scanning and device information helped speed along a planned switch of asset tracking systems. And, the ability to retrieve Bitlocker recovery codes has been used much more than I had initially anticipated!
What do you dislike about the product?
Fine-tuning the frequency of patching and reboots (with or without popups) wasn't as easy as I thought it would be. It would be helpful if it had some preset frequency/intrusion settings for patching... like "daily, weekly, monthly, custom, etc."
What problems is the product solving and how is that benefiting you?
The biggest problem is patch compliance. It's been beneficial to see that devices are patched, or need patching.
Love it
What do you like best about the product?
There are actually quite a few things I like about this platform. Being able to push patches, easy to understand interface, logging, comprehensive information about each device in a quick view window, integrated knowledge base and quick guides, and lastly maybe how easy installation is on new devices. I use it everyday and it's important as a technician that my remote tool is user friendly but also does what I need and Ninja does exactly that.
What do you dislike about the product?
Maybe the one hiccup I ran into just the other day was reporting. One of my IT liaisons at a business client we manage was requesting a patch report and I couldn't exactly figure it out right away. I was kind of expecting it to be in the tenant dashboard and couldn't find an answer through research but I did end up locating it in administration settings. I looked later in the help center and found an answer there after the fact, but that is entirely on me! So ultimately my input would be adding another spot in the tenant dashboard maybe in one of the dropdowns for reporting (while keeping an entire list in admin settings).
What problems is the product solving and how is that benefiting you?
It solves essentially what I listed in the 'what i like' section fairly well.
A powerful unit with an easy-to-use interface.
What do you like best about the product?
The ease of using the interface. The ability to access my endpoints with ease.
What do you dislike about the product?
The new Ninja remote doesn't fit to screen like, say, splashtop would. It keeps the resolution small instead of filling to my screen.
What problems is the product solving and how is that benefiting you?
Gives me a one stop shop to access devices at different locations or devices that are behind locked doors or even on the other side of the plant.
NinjaOne has been excellent for our business
What do you like best about the product?
Compared to other RMM's the UI of NinjaOne is much easier to navigate and use, I'm always only a few clicks away from where I wanto be. Enrolling devices has also been simple, the agent has made its way on to all necessary devices with no issues. The amount of features has also been impressive, we have found great success using Splashtop and Ninja's ticketing service. I must also add that support has been great whenever we have needed any guidance. The community has many helpful articles and whenever we have opened a ticket, the support has always been prompt and of high quality.
What do you dislike about the product?
Ninja can only provide Windows patching when a device is pointed at Microsoft's update server, if you are using WSUS, Ninja is not able to identify any missing patches. It would be useful if Ninja could identify missing Windows patches even if the devices are set to use an internal WSUS server.
What problems is the product solving and how is that benefiting you?
Ninja provides an extensive software and hardware inventory. We have multiple sites and many were not keeping an inventory of their devices. Now that information can be exported in no time. Ninja's Splashtop integration has also provided us with global remote support. This has worked flawlessly and has been invaluable. Packaging that in has meant that we didn't have to go to a separate remote support vendor. This is the same with Ninja's ticketing service. The ticketing is more than adequate for us and is proving to be great vallue.
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