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It just works!
What do you like best about the product?
I like the fact that its eay to use, scripting languages are actual native languages not some proprietary language you have to be some kind of expert to figure out (Automate). I like the UI and the mobile app work great. We use the RMM, Patching, MDM, Backup, Warranty Tracking, pretty much everything except the Documentation. Even this area is great but we have a seperate platform for this already.
What do you dislike about the product?
Ticketing system is still lacking but I know its coming.
What problems is the product solving and how is that benefiting you?
They solve the ease of use of the product. This single product allows me to manage all my endpoints from a single mobile phone if I need to allowing me the freedom to support my endpoints from anywhere.
Modern RMM
What do you like best about the product?
Very modern and efficient RMM. Easy to use.
What do you dislike about the product?
Easy to use. And solves many of the issues we had with the previous RMM.
What problems is the product solving and how is that benefiting you?
Better monitoring and management tools. We are able to find more and prevent issues.
So easy to manage and really powerful
What do you like best about the product?
To be able to control the patching of machines through it.
To be able to access the machines through the consoles in a really easy way.
The use of scripts in a fast way to a high number of devices.
The "Custom Fields" in the console.
It is a really fast installation and the ".exe" is so light.
It supports plenty of OS.
Tickets with support work perfectly, the technicians are really good and friendly.
It does not consume resources.
I use it every day.
To be able to access the machines through the consoles in a really easy way.
The use of scripts in a fast way to a high number of devices.
The "Custom Fields" in the console.
It is a really fast installation and the ".exe" is so light.
It supports plenty of OS.
Tickets with support work perfectly, the technicians are really good and friendly.
It does not consume resources.
I use it every day.
What do you dislike about the product?
It needs a lot of URLs to be allowed in the firewalls to work with all the functionalities.
What problems is the product solving and how is that benefiting you?
All the tasks that we have to perform every day, like apply patches or updates automatically or do the monitoring of the devices.
I have been a thorough enjoyer of NinjaOne
What do you like best about the product?
We have become ninjas thanks for NinjaOne, it is helpful for monitoring everything we need to, and its usefulness is limitless
What do you dislike about the product?
I disliked the fact that i struggled to find something overwhelmingly negative to say. Ninja hasn't given me or my team any issues at all.
What problems is the product solving and how is that benefiting you?
We can remotely solve issues with users that are on other networks to our own. This has increased productivity and ease of access to assistance when needed from users.
Awesome service, great product, even better support.
What do you like best about the product?
The support team and how eager they are to help and assist. The autonomy to do most things ourselves, the bird eye overview & deep level of reporting offered.
What do you dislike about the product?
The 1GB limit for files to download/push. Not having the ability to make bulk changes like mass deletes.
What problems is the product solving and how is that benefiting you?
Ninja is solving remote support, patching, asset tracking, and application pushing/support.
Simple UI with powerful tools, some bugs
What do you like best about the product?
Coming from Connectwise Automate, I appreciate the ease of use in Ninja for tasks such as scheduling an overnight reboot. Complicated scripts would be required in Automate, where the UI has native options for these common tasks.
What do you dislike about the product?
NinjaOne does have a bug in QuickConnect that I'm working through with support. An elevated window of any kind will block my inputs. If the end user closes the elevated command prompt, I regain control.
I'm not seeing an easy way to sort devices by machine type - desktop/laptop/server
I'm not seeing an easy way to sort devices by machine type - desktop/laptop/server
What problems is the product solving and how is that benefiting you?
We have a tool now that is implemented through a link on our website. Most users find Quickconnect easy to get connected with. Simplicity is the greatest strength, despite some present bugs at this stage.
Comprehensive RMM system
What do you like best about the product?
Mutliple choices of remote access, mobile access app. Lightweight client
What do you dislike about the product?
The menu system is sometimes hard to remember/find where certain features are located. Like running reports or searching and filtering.
What problems is the product solving and how is that benefiting you?
Remote Access
Reporting
Alerts
Reporting
Alerts
Easy to use and better than others!
What do you like best about the product?
Very easy to use and deploy. The alerting process is great, no special setups for raid or smart fails for HDD.
What do you dislike about the product?
The dashboard could be better for you to customize it. A cleaner look than what I'm used to. Support is good but could be better. I wish we could white-label the remote login app for customers. Example Splashtop, Teamviewer, or Ninja remote.
What problems is the product solving and how is that benefiting you?
Allowing me to monitor, fix, and service over 350 endpoints without paying huge fees. Offering a great value to customers and peace of mind.
Excellent all round. Lots of great features.
What do you like best about the product?
Being able to update and control end points remotely.
What do you dislike about the product?
Could be easier to do registry updates remotely
What problems is the product solving and how is that benefiting you?
Remote helpdesk support. Windows updates. Being able to rollout fixes and updates remotely.
Equipment and patch manager
What do you like best about the product?
I like ninja because it allows me to execute actions remotely on computers
What do you dislike about the product?
It doesn't allow me to get more personalized lists than what I need from my infrastructure.
What problems is the product solving and how is that benefiting you?
I have solved the problem of patching the equipment
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