I use NinjaOne for Windows patching, endpoint management, and asset management.
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Ninjaone Review
What do you like best about the product?
Patching machines
Recently development of Mobile Device Management
Remote access to Command Prompt and Powershell
Being able to transfer files to the machine
Easy to use
Daily use of the product
Recently development of Mobile Device Management
Remote access to Command Prompt and Powershell
Being able to transfer files to the machine
Easy to use
Daily use of the product
What do you dislike about the product?
3rd party patching is not always the best e.g. Microsoft office, Windows
What problems is the product solving and how is that benefiting you?
N/A
Excellent RMM tool replaced out old tool and no complaints
What do you like best about the product?
Windows Patch Management and scripting capabilities. Nice GUI and easy to navigate
What do you dislike about the product?
3rd party software and MS office updates need some attention as they dont always work.
What problems is the product solving and how is that benefiting you?
Has replaced our old RMM tool WSUS for windows patch management
Technician that has used ninja at 3 separate companies.
What do you like best about the product?
I find the clean interface easy to use and this has set itself apart in comparison with other RMM solutuins. Implementation has always been smooth having used group policy and intune to deploy to workstations. Over the last 4/5 years I have raised serveral support tickets that have always been resolved in a timly mannor. I currently work for 2 seperarte companies who both use Ninja, this is an essential tool and used on a daily basis. We have integrated Ninja into our service desk, this allows us to proacticly remediate issues such as low disk space and disabled bitlocker. Additionaly we have used the Ninja remote tool since it was in beta, this was an easy transition from TeamViewer.
What do you dislike about the product?
3rd party patching has always been problematic and intemittent, often not offering a patch which can be manually downloaded. Office constantly shows failed patches, currently 1 3rd of our devices show failed software patching. You can't see what the inbuilt scriptrs are doing, such as enable USB.
What problems is the product solving and how is that benefiting you?
It provides patch management to servers and workstations, silent remote management, remote desktop, seucrity remediation via scheduled scritps. software deployment and manual patching.
Great Product
What do you like best about the product?
I really like the simplicity of deployment/implementation and use.
But at the same time also the possibility of creating multiple customized automations/scripts through a simple and clear interface.
There are many customization possibilities.
I also use the app on a smartphone every day and would soon like to try it on a tablet.
The remote assistance function with the partner Teamviewer is perfect.
So far I haven't needed to open many Support Tickets, but the few I have opened have been handled in a very short time.
I find the Community Dojo very convenient, where you can exchange ideas, solutions and development suggestions.
Overall a great RMM and IT management solution.
But at the same time also the possibility of creating multiple customized automations/scripts through a simple and clear interface.
There are many customization possibilities.
I also use the app on a smartphone every day and would soon like to try it on a tablet.
The remote assistance function with the partner Teamviewer is perfect.
So far I haven't needed to open many Support Tickets, but the few I have opened have been handled in a very short time.
I find the Community Dojo very convenient, where you can exchange ideas, solutions and development suggestions.
Overall a great RMM and IT management solution.
What do you dislike about the product?
Using the solution via SmartPhone app sometimes turns out to be a little too cumbersome.
There are still several "important" partners missing for the native management of the Patches, such as for the management of "Asus" - "Dell" PC devices, etc.
There are still several "important" partners missing for the native management of the Patches, such as for the management of "Asus" - "Dell" PC devices, etc.
What problems is the product solving and how is that benefiting you?
all those typical problems that you can have with a company fleet of more than 150 laptops.
From software to hardware problem.
From software to hardware problem.
Powerful, Easy to use and easy on the eyes!
What do you like best about the product?
I love how simple the software is to manage and configure. I appreciate how powerful the automations are and how simple to use and configure.
What do you dislike about the product?
Ninja is still new-ish so there are still features that need to be fleshed out. I have however seen many of the things Already go from nonexistant to built out and right where I need them.
What problems is the product solving and how is that benefiting you?
They are constantly adding new automation features. I have loved seeing how Ninja is building out their automation tools as it empowers me to simplify my job and remove simple mindless tasks from being my day to day.
Ninja has been a game changer for our day to day tasks and endpoint management.
What do you like best about the product?
I really like how Ninja is basically a hub for all things IT. It's has become our bread and butter. We use it for ticketing, remote access, knowledge base, scripting, patch management, RMM, etc. It's been great having everything in the same spot and all the features it provides.
What do you dislike about the product?
Occasionally there are some glitches or errors when loading pages or trying to navigate. Often times, these issues are resolved fairly quickly, but it can be annoying during daily tasks at times.
What problems is the product solving and how is that benefiting you?
NinjaOne has become all inclusive RMM for our team. We spend 90% of our day using Ninja.
DDS Integration - tech support review
What do you like best about the product?
Great support, listens to end users, always iterating features.
What do you dislike about the product?
There are some recurring issues - but they are QOL issues only. E.G hovering your curser over a ticket - the pop up will not go away.
Can't bridge from some tickets to organization without having it close the original ticket tab.
Can't bridge from some tickets to organization without having it close the original ticket tab.
What problems is the product solving and how is that benefiting you?
We recently submitted a request on different tags/statuses for tickets and that has been implemented. Open/Paused/Waiting/Resolved/Urgent were previously the only way to tag them. We can now add custom titles.
NinjaOne is a great RMM and helps us provide timely support to our clients.
What do you like best about the product?
I enjoy using NinjaOne and appreciate the constant updates and attention it receives from its developers.
What do you dislike about the product?
There are occasional bugs, but these are typically addressed in a timely manner.
What problems is the product solving and how is that benefiting you?
Providing automation solutions that help us support our clients more efficiently.
Comfortable
What do you like best about the product?
I love that the interface are easy on the eyes and easy to navigate around.
What do you dislike about the product?
I have yet to found anything that are dislikable. If anything I would like to see more customization on the tickets section.
What problems is the product solving and how is that benefiting you?
I like that everything is very organize and so it helps me keep tab on every client and keep all structure intact.
Comes with third-party application updates but reporting module is cumbersome
What is our primary use case?
What is most valuable?
The tool's most valuable feature is third-party application updates.
What needs improvement?
NinjaOne's reporting module is cumbersome.
For how long have I used the solution?
I have been using the product for six months.
What do I think about the stability of the solution?
I rate the solution's stability an eight out of ten.
What do I think about the scalability of the solution?
I rate the tool's scalability an eight out of ten.
Which solution did I use previously and why did I switch?
I have used SCCM and WSUS before.
How was the initial setup?
NinjaOne's deployment is straightforward.
Which other solutions did I evaluate?
I evaluated Automox. I chose NinjaOne over Automox due to pricing.
What other advice do I have?
NinjaOne is a great easy to manage product with good technical support. I rate it a nine out of ten.
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