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Powerful Remote Support with Easy Automation, But UI Feels Overwhelming
What do you like best about the product?
Its ease of use when managing user computers. It is very helpful in running powershell automation to configure user systems. It also has all the needed tools to help users in a remote support environment as well.
What do you dislike about the product?
The ui can be a bit busy at times. There are a million little menus to dig though.
What problems is the product solving and how is that benefiting you?
Remote support and endpoint management and configuration in a single location. In particular the remote support feature is one of the best ones that I have used. Being able to reliably connect to a remote user on a bad connection has been a lifesaver at times. Even if a full ninja remote session cannot be established the remote powershell terminal is normally more than enough.
Effortless IT Management with Ninja, Minor Remote Access Frustrations
What do you like best about the product?
Ninja makes it very easy to manage and streamline our IT tasks. It was super easy to implement with the one click installer, and it plays well with all of our other software. We are constantly using Ninja to solve real-time problems every day. Customer support and Sales team are always ready and willing to help our team.
What do you dislike about the product?
We do not have a lot of issues with Ninja. If I had to mention a few, I do not like that security enabled dialog boxes cannot be viewed when remoting into Cloud PC's. This can be frustrating if we are trying to do work on one of our overseas users' PCs.
What problems is the product solving and how is that benefiting you?
Ninja is allowing us to seamlessly manage our endpoint devices. This allows users to remote in from home, negating the need for laptops or other devices.
World-Class Speed and Management
What do you like best about the product?
The reactivity of the NinjaRMM platform and speed of actions such as automations and remote connectivity is world class - everything runs in real time and is easy to use. It is seamless to implement with a simple silent agent installation, and customer support is responsive when issues arise. Ninja also easily integrates with other platforms such as ticketing systems and documentation platforms. Ninja is used throughout the day constantly by our team to support our customers.
What do you dislike about the product?
Ninja patching can be hit and miss with patch application and detection, and sometimes hangs for a long time before anything happens on devices. NinjaRemote can also have issues connecting sometimes when other platforms remote access platforms connect fine, and the inbuilt credential manager has issues elevating remote device sessions.
What problems is the product solving and how is that benefiting you?
The mass management and support of MSP customer devices.
Seamless Remote Management with Intuitive Monitoring Features
What do you like best about the product?
The ability to monitor, update, and restart PC's as needed. Ninja also allows a smoother experience when remoting in with features like c/p and being able to view individual monitors or multiple and a hoover preview.
What do you dislike about the product?
so far nothing, I have had no issues with Ninja.
What problems is the product solving and how is that benefiting you?
When I remote into a PC I am able to move seamlessly, it has cut my TIC (Time in computer) considerably because I can preview screens before switching views instead of switching multiple times or view all screens at once. I can copy/paste instead of typing everything out. repeatedly.
Easy Setup, Insightful Reports, and Outstanding Support
What do you like best about the product?
The setup process is straightforward, and managing the system from both the console and device side is simple. The reporting features are solid and provide useful insights. I also appreciate having direct contact with support and my account manager, who are always ready and able to assist whenever needed.
What do you dislike about the product?
Up to this point, I haven't found anything that I dislike or feel is missing.
What problems is the product solving and how is that benefiting you?
Initially we just wanted to remotely wipe devices in case of theft, but now we also use patch management, asset management and other features.
Centralized Device Management Made Easy with NinjaOne
What do you like best about the product?
It is an effective way to manage devices. There are large bits of convenient information and the software is easy to train on, with tutorials and help being easily accessible in the actual portal itself. NinjaOne even gives you the ability to create an asset registry near instantly. Policies are deployed well, and patch management functions far better than other third party patch management services. Support for customers is easy to do, and implementation on client computers can be done near instantly. NinjaOne helps our company greatly with providing easy and quick support.
What do you dislike about the product?
While NinjaOne's patch management is far better than other software, it'd be far more convenient if you could schedule by device instead of via policy.
What problems is the product solving and how is that benefiting you?
NinjaOne gives us a nice and easy solution to the hectic tracking/support/management of many devices between organisations.
Highly Customizable with Great Data, But Reporting Needs Improvement
What do you like best about the product?
I appreciate the level of customization available. The experience is largely determined by your own Powershell skills, which makes it as effective as you want it to be. Additionally, I value how much information the agent is able to retrieve from a device.
What do you dislike about the product?
In my opinion, the reporting features in NinjaOne feel somewhat limited and awkward to use. It would be helpful if there were an option to create reports using SQL.
What problems is the product solving and how is that benefiting you?
We were looking for a solution to help us monitor devices, manage patching, and provide remote support. Ninja has proven useful in all these areas. On top of that, it gives us the ability to set up automations for repetitive or commonly required tasks, which has been a significant benefit.
User-Friendly Interface, Needs More Reporting and Imaging Features
What do you like best about the product?
We had a great onboarding with Ninja, and the price was competitive with our old legacy endpoint solution. All of the Ninja contacts have been extremely helpful in our onboarding and continued use. Ninja UI, and functionality is tremendously better that both our previous EM solution as well as others that were evaluated.
What do you dislike about the product?
Would like to see additional reporting functionality as well as imaging functionality. I am impressed with the additional functionality continually being added.
What problems is the product solving and how is that benefiting you?
Patching and securing our endpoints, and reporting on endpoints that are out of compliance.
User-Friendly Menus Make Navigation a Breeze
What do you like best about the product?
the easy to use menu screens for searching items
What do you dislike about the product?
I dislike some of the report features are harder to organize
What problems is the product solving and how is that benefiting you?
NinjaOne offers a user tool on the systray for associate level troubleshooting
Effortless Account Management, But 2FA Can Be Annoying
What do you like best about the product?
The fact I don't have to remote completely into a computer to add accounts, remove accounts, add admin permissions to an account etc etc.
What do you dislike about the product?
How often I have to use 2FA to authenticate that it is me. I understand every day at least once, but maybe once a week. And If I am adding a user account on the back end I shouldn't have to submit a 2FA again, just because I closed the console like half a second ago on another PC.
What problems is the product solving and how is that benefiting you?
I can more or less jump into any company computer within 20 seconds, and hopefully it will let me fix the issue within a simplistic amount of time.
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