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Useful tool
What do you like best about the product?
On our environment NinjaOne has been helpful to manage multiple systems remotely, push patches and keep track of ticketing, support has always been quick to reply with helpful information, this is a system that is used on a daily basis and has been easy to implement and manage.
What do you dislike about the product?
At times computers cannot be reached remotely and this requires manual intervention, although it is a feature that is in the works, there is no way to create a quick session to join or support a system that is not manually joined.
What problems is the product solving and how is that benefiting you?
Keeping track of requests, managing remote systems, patch management is what get used most on our side and helps when there are many remote locations to manage.
Tons of features some cleanup still needed
What do you like best about the product?
This Tool provides us with a number of services under one roof.
- OS and Third Party patching
- Remote access tool
- Software management
- Scripting
- Status Monitoring
- Inventory
We were able to save a large amount of money on moving to one tool from a number of others. Besides the savings we are seeing we also have an easy time moving around the tool and making use of the different features. Most of the features are quick to learn and if necessary Ninja provides a large amount of documentation around each one.
Its very quick to implement and has a low resource agent that runs on each endpoint with little to no impact on any end user's daily tasks. We have not received a single issue/ticket that could be related to the NinjaOne agent.
NinjaOne often updates their tool with new and improved feature updates. We see new additions to the tool very often and the already existing features recieve the necessary improvements very quickly.
Customer support is responsive and friendly usually resolving issues or passing to the next level as soon as possible. They also do not lose track of the requests and generally keep an update on the ticket daily.
- OS and Third Party patching
- Remote access tool
- Software management
- Scripting
- Status Monitoring
- Inventory
We were able to save a large amount of money on moving to one tool from a number of others. Besides the savings we are seeing we also have an easy time moving around the tool and making use of the different features. Most of the features are quick to learn and if necessary Ninja provides a large amount of documentation around each one.
Its very quick to implement and has a low resource agent that runs on each endpoint with little to no impact on any end user's daily tasks. We have not received a single issue/ticket that could be related to the NinjaOne agent.
NinjaOne often updates their tool with new and improved feature updates. We see new additions to the tool very often and the already existing features recieve the necessary improvements very quickly.
Customer support is responsive and friendly usually resolving issues or passing to the next level as soon as possible. They also do not lose track of the requests and generally keep an update on the ticket daily.
What do you dislike about the product?
New features coming into the tool sometimes feel like they are first or second draft and often need to be updated in one or more future updates down the road. While this is frustrating in some cases the updates usually come quickly and often include the improvements needed to make it user friendly or add some of the expected abilities around the feature.
There are some necessary abilities missing from the OS Patching feature, such as automated approvals on certain days/weeks of the month as well as better reporting. That being said these are on the roadmap for release and should be seen soon.
There are some necessary abilities missing from the OS Patching feature, such as automated approvals on certain days/weeks of the month as well as better reporting. That being said these are on the roadmap for release and should be seen soon.
What problems is the product solving and how is that benefiting you?
They resolve the Multiple tools to cover issue, 1 roof for multiple functions helps greatly in monitoring and resolving issues.
Great expereince
What do you like best about the product?
It has been great being able to remotely connect to devices and monitor devices. Super easy to load onto new devices and we use it every day.
What do you dislike about the product?
We did have an issue where the Reboot timing for Patch Updates was set to 2 hours, but had been prompting everyone every 5 minutes after this latest update (Sometime around the end of January). We've gotten it disabled for now and are testing that portion on a test computer.
What problems is the product solving and how is that benefiting you?
Being able to assist remotely and to monitor devices and alert us to narrow down which areas need attention.
Solved the headache of too many tools
What do you like best about the product?
Freedom to customize the organization, and the community features to continue learning more.
What do you dislike about the product?
Configuring exceptions to standard rules can be hard to understand. Single device exceptions are unclear as well.
What problems is the product solving and how is that benefiting you?
Remotely supporting and maintaining end user workstations across locations
NinjaOne is simple and powerful
What do you like best about the product?
NinjaOne is simple and powerful. Easy to manage our endpoints through a single dashboard. Love the integration withour SentinelOne endpoint security software. Implementation was quick. We were up and running within a few days.
What do you dislike about the product?
Patch management could be a bit more robust. I think the options to granularly allow/block patches is rather clunky.
What problems is the product solving and how is that benefiting you?
Allow endpoint management through a single dashboard.
Amazing RMM
What do you like best about the product?
ease of use, price, feature set is impressive and continuing to expand
What do you dislike about the product?
patching seems inconsistent, but that has more to do with the challenges of remotely patching and rebooting windows without avoiding disruption
What problems is the product solving and how is that benefiting you?
NinjaOne is used for our remote management for our laptops. it's great to use, works exactly as you'd expect, and has never caused a single issue that impacted the business
TeamLogic IT Elgin NinjaOne Review
What do you like best about the product?
We like the ease of deployment to get clients onboarded. We also like the ability to deploy third-party software through the Ninja agent, it make onboarding easier. We also like the ability to manage network devices like firewalls, switches and routers via the ninja console.
What do you dislike about the product?
When it comes to deploying third-party software we would like to be able to designate it to run on specific devices or specific groups of devices without it haveing to be run on the entire organization, this would make adding devices to an organization that we've already onboarded much easier.
What problems is the product solving and how is that benefiting you?
Ninja enables us to work more remotely without having to travel to a clients site as often, this saves the client an expense and it free's up more time for my technicians to be able to provide service to multiple clients at once.
NinjaOne Experience
What do you like best about the product?
The support and setup were very easy and helpful. It has solved a lot of our issues that we have had in our environment.
What do you dislike about the product?
Wish it would be able to support Mac's better. I feel like it lacks a bit in that sense.
What problems is the product solving and how is that benefiting you?
We now have a patching solution that works with our PC's. They were not receiving updates until now.
Extremely valuable, I only wish I had tried it sooner
What do you like best about the product?
I've compared a few RMM/MDM suites, I've found the Ninja products perform best, and the vendor and commnity support is top-notch. I get fast responses from Ninja reps, support (not that it's generally needed as it's a just-works product mainly), and the commuity on their forum and Discord is excellent. Particularily the script sharing.
What do you dislike about the product?
There were recent issues with patching, but the company has really stepped up and addressed it in a serious and timely manner.
What problems is the product solving and how is that benefiting you?
monitoring of hundreds of desktops and servers, integration of a serious EDR platform, showing us all insight we need on our environment in one clean dashboard.
Easy to Use
What do you like best about the product?
Patch Management, remote support. Implementation was easy.
What do you dislike about the product?
MDM can be better. Not all functions of the iOS policies work but was told it would be fixed or implemented in the near future.
What problems is the product solving and how is that benefiting you?
Patch managment, remote support.
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