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Straightforward and dependable RMM tool
What do you like best about the product?
-easy to use once everything is in place, it's one of our daily use tools
-access to an endpoint via command line without having to remote in or bother the end-user
-script and task automation
-real-time endpoint performance information
-package deployment features
-TeamViewer integration is great, one of the most helpful features
-access to an endpoint via command line without having to remote in or bother the end-user
-script and task automation
-real-time endpoint performance information
-package deployment features
-TeamViewer integration is great, one of the most helpful features
What do you dislike about the product?
-Windows patching could be improved, we ended up using other tools
-Third-party patching covers a short list of software, needs a revamp
-MacOS and MacOS third-party patching never worked for us
-having customer support live chat would be a big plus in my book
-Third-party patching covers a short list of software, needs a revamp
-MacOS and MacOS third-party patching never worked for us
-having customer support live chat would be a big plus in my book
What problems is the product solving and how is that benefiting you?
Ninja addresses all our monitoring and internal support needs across our clients.
NinjaOne
What do you like best about the product?
Ease of use and silent software install. Status of all machines. Also the backup and reports.
What do you dislike about the product?
Sometimes when I am connecting to a machine with a high resolution It is hard to see everything because it is so tiny.The only way to fix this is to change the users settings. There is a chance you will forget to change it back and the client will be upset. It would be nice if the size would change automatically when connecting
What problems is the product solving and how is that benefiting you?
Connecting to machines and installing/uninstalling software
Ninja One a big help for IT department.
What do you like best about the product?
Software deploy, Ticket System, Remote desktop: 3 words that describe a big part of "IT life".
With those moduls I'm reducing the time that I used to spend with the clients request, for example: "I need to update adobe reader, please insert the admin password", previously I had to conect to the client with VNC and perform the request but now every client open a ticket e from Nijna console I can push almost every software updates.
I did the implemetantion in 3 days and and I use it every day.
T
With those moduls I'm reducing the time that I used to spend with the clients request, for example: "I need to update adobe reader, please insert the admin password", previously I had to conect to the client with VNC and perform the request but now every client open a ticket e from Nijna console I can push almost every software updates.
I did the implemetantion in 3 days and and I use it every day.
T
What do you dislike about the product?
Maybe is not so easy to use for the frist or second times.
What problems is the product solving and how is that benefiting you?
Time saving
Software standardization
Increase security (Wind Update and softare update)
Software standardization
Increase security (Wind Update and softare update)
Great All-in-one Service Desk Tool for Orgs of All Sizes
What do you like best about the product?
The most helpful thing about NinjaOne so far has been workstation monitoring and maintenence. NinjaOne has made it very easy to locate particular workstations and view detailed information about them. Their remote tooling has resulted in a great reduction of time techs need to spend on a user's desktop. This means techs can often resolve issues while the user remains working.
What do you dislike about the product?
I wish I could group/tag things at a slightly more granular level rather than the default Location and Organization.
What problems is the product solving and how is that benefiting you?
It solves the remote support problem as a number of our users are work from home, hybrid, or remote and having a remote support platform that just works without any hassle has been a game changer.
Workstation onboarding, offboarding, and updating is now a breeze.
Workstation onboarding, offboarding, and updating is now a breeze.
Cost efficient and impressive feature updates last year
What do you like best about the product?
I've been using Ninja w/ Splashtop integration for almost 4 years now, and it's been a pleasure. The script automation has always come in clutch for me when I've needed it. The remote powershell/cmd feature is incredibly helpful to not have to disrupt the end user. I streamline Windows updates through Ninja as well.
What do you dislike about the product?
The main problem I have though is the installer not being able to upgrade or modify an existing installation... if you want to turn on the "Uninstall Prevention" option, you need a script to uninstall. Windows updates can be a bit of a struggle, but I don't think it's actually Ninja's fault... they're always a struggle.
What problems is the product solving and how is that benefiting you?
Provides a basic asset management solution, and easy remote support. These are two things an IT department cannot exist without.
Great Single pane product
What do you like best about the product?
I like the fact that the software is easy to use. It is also easy to add devices to the app. I like that they are adding features. I use this everyday all day. I like the fact that you can intergrate other apps to NinjaOne so that you have a single pane of glass to access everything you need.
What do you dislike about the product?
Sometimes getting help with an issue can take a long time. Also searching through the knowledge base can be cumbersome
What problems is the product solving and how is that benefiting you?
I can manage all my devices in one location. I don't have to have seperate portals to have to go in order to do my job
Great all-around RMM
What do you like best about the product?
Easy of use, automations, product development speed, 3rd party patching, reporting capabilities.
What do you dislike about the product?
Would like the ability to set multiple patch maintenance windows for servers without having to create a bunch of new policies.
What problems is the product solving and how is that benefiting you?
Cosolidating all remote support capabilies into 1 platform. Allows our IT support staff to resolve issues quicker with the built-in automations and data.
User Friendly software for remote management
What do you like best about the product?
Pros: I can easilytroublshoot and fix production issues from my desk without traversing a large warehouse with team viewer. The dashboard makes reveiwing issues a breeze! Being able to incorperate third party like Sentinel one is also a bonus to any existing services. Customer service has been very helpful with any issues we had getting everything setup. I useNinja One everday for troubleshooting even the smallest issues.
What do you dislike about the product?
Cons: More options for intergration would be helpful.
What problems is the product solving and how is that benefiting you?
Ninja One helps with patch managment and saving time fixing network issues
Easy to use and effective.
What do you like best about the product?
I was searching for an MDM for all my Windos machines that could easily apply windows updates, 3rd party updates, scripts and allow for remote access to the machine. I also did not want something too complicated that requires days of training to grasp. I have found all of that in NinjaOne.
What do you dislike about the product?
I wish they had a few more 3rd party package available. I still use an ancillar product to check for vulnerabilites that is not part of the NinjaOne product.
What problems is the product solving and how is that benefiting you?
I did not have an MDM for all my windows endpoints and servers that offered me all the features I needed in one package and was easy to use. That is what NinjaOne provided for me.
A really good tool.
What do you like best about the product?
Ease of Implementation, Customer Support, Features
What do you dislike about the product?
Pushing out software to multiple machines could be easier
What problems is the product solving and how is that benefiting you?
Managing endpoints
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