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Userfriendly system and friendly user support!
What do you like best about the product?
I like in particule the usability and the clearity in the presentation of information and alert. It's very useful to apply policies and to remot control your endpoints.
It's a been very easy to setup and quite easy to automatic enroll all the endpoints. We're using the system daily. We integrated it with our Office365 SSO and the support is very responsive, without additional costs.
It's a been very easy to setup and quite easy to automatic enroll all the endpoints. We're using the system daily. We integrated it with our Office365 SSO and the support is very responsive, without additional costs.
What do you dislike about the product?
The ticketing system has still some limits, I think because it's a quite new feature. I hope it will be evolved in the near future
What problems is the product solving and how is that benefiting you?
Remote control and monitoring of endpoint.
Possibility to force policies
Possibility to force policies
client for 3 months with 100 pc clients
What do you like best about the product?
Easy to use, what I use the most:
- Real-time inventory tracking and monitoring.
- Script execution.
- Remote command line.
- Software deployment.
- Ninja Remote
Quick integration and easy to implement.
Responsive customer support.
- Real-time inventory tracking and monitoring.
- Script execution.
- Remote command line.
- Software deployment.
- Ninja Remote
Quick integration and easy to implement.
Responsive customer support.
What do you dislike about the product?
-impossibility of installing the ninja client in "read-only" mode (for sensitive servers I would like to have monitoring only without the ability to act remotely)
-software deployment is very random
-on client PCs there is a lack of local user account management
-on client PCs there is a lack of user profile management and file associations
-the administration tab is too disorganized
-Ninja Remote: there is no copy/paste between the host PC and the client, and no click/drag of documents
-software deployment is very random
-on client PCs there is a lack of local user account management
-on client PCs there is a lack of user profile management and file associations
-the administration tab is too disorganized
-Ninja Remote: there is no copy/paste between the host PC and the client, and no click/drag of documents
What problems is the product solving and how is that benefiting you?
Fleet management even remotely.
Experience with NinjaOne is good and we think it's very interesting app for IT.
What do you like best about the product?
The best thing about NinjaOne is for sure support. Another good thing is that all features like backup, remote desktop, ticketing, patch management and so on... is in one place.
What do you dislike about the product?
The thing we don't like must for sure be that we are not able to contact user before we connect to them.
What problems is the product solving and how is that benefiting you?
Ticketing and PC backup.
Happy with Ninja ONe
What do you like best about the product?
Easy to use, good customer support, big number of features
What do you dislike about the product?
Lack of deployment solutions for a new company
What problems is the product solving and how is that benefiting you?
IT service management and endpoint management improved for my company
Very Happy with Ninja
What do you like best about the product?
How easy it was to set up and get going. The ease of use was excellent compared to Solarwinds.
What do you dislike about the product?
Don't have scripts to alert to printer issues.
What problems is the product solving and how is that benefiting you?
To keep on top of the alerts and issues before the customer needs to call our office
Ninja has been a very useful tool for our environment at multiple levels.
What do you like best about the product?
Ninja is very user friendly and has a very resourceful userbase and support. I'm on the discord server for Ninja and its been very useful to see what other people utilize Ninja for.
What do you dislike about the product?
The worst thing is probably the Ninja client uninstall process. When someone deletes a computer from Ninja and we want to add it back later it seems that you have to dive into the registry to get it to fully uninstall then reinstall afterwards. Some sort of tool would be nice to have to do a complete uninstall of the client.
What problems is the product solving and how is that benefiting you?
Making patching easier to manage. User support more streamlined with the new ninja remote. Overall making my job more efficient.
Great RMM and IT management software
What do you like best about the product?
-Ninja is super lightweight and robust, we have had little to no issues deploying it, and managing computers and servers via Ninjas capabilities.
-The capability to run CMD/Powershell/Registry/File explorer changes is extremely helpful.
-Very nice dashboard, easy to use and understand with guides/dojo community
-Very easy to manage and implement into the business
-So far have not had to use customer support too much, but our account manager is great and responsive
-It is my go-to everyday program for user support
-Very easy to integrate into the business
-The capability to run CMD/Powershell/Registry/File explorer changes is extremely helpful.
-Very nice dashboard, easy to use and understand with guides/dojo community
-Very easy to manage and implement into the business
-So far have not had to use customer support too much, but our account manager is great and responsive
-It is my go-to everyday program for user support
-Very easy to integrate into the business
What do you dislike about the product?
-Sometimes, after a computer has been inactive for a while (2+ months, and primarily MAC OS), they seem to never "check in" again, and a reinstall of the software is required to get it functioning again.
-MFA is required often, even when you are logged in. I understand security is a must, but it's frustrating when I need to enter MFA for the 3rd time in a day to run a CMD command
-MFA is required often, even when you are logged in. I understand security is a must, but it's frustrating when I need to enter MFA for the 3rd time in a day to run a CMD command
What problems is the product solving and how is that benefiting you?
-Ninja is our RMM for the business, without it we would not be able to manage computers centrally, push updates, software installs, check health of devices and more..
-Allows our team to easily see IT assets within the business
-Allows our team to easily see IT assets within the business
Excellent and ever evolving product range
What do you like best about the product?
The support element is fantastic for our IT support team. The monitoring, reporting and automation are all continuously improving. We love it. It makes our jobs so much easier and reduces our workload by identifying issues before they become serious problems.
What do you dislike about the product?
Sometimes after a reboot a laptop can take a little bit of time to show as back online and become accessible remotely. However this is probably more to do with Windows than the Ninja platform.
What problems is the product solving and how is that benefiting you?
Patch management is a large part of the IT workload and Ninja has enabled us to automate these processes and make the task a lot simpler. It also highlights if a task has failed and allows for further investigation.
Being able to view an installed program inventory and currently running processes saves a great deal of time as issues can be resolved without physically logging into the device.
Being able to view an installed program inventory and currently running processes saves a great deal of time as issues can be resolved without physically logging into the device.
Patch, RMM & Endpoint
What do you like best about the product?
I think how I can easily access to each endpoint, scripting, and simple ticketing system.
What do you dislike about the product?
I wish the patch report is more detail with listed all of the devices and score of patch on each devices.
What problems is the product solving and how is that benefiting you?
Everything is in one place.
Little to Complain About
What do you like best about the product?
The absolute best feature that I like over Datto is the ability to command line on the machine while the user is working without disturbing the user. The Ninja remote tool is far better than Splashtop. I also like that the Ninja agent appears to be less resource heavy on the target machine. They also have a very extensive library of scripts we can use and a YouTube channel of how we should use them. I like that I can apply different policies to different sets of PCs based on their location or as a one-off.
What do you dislike about the product?
It is hard to track the percentage complete for a task that was applied across multiple machines. I could really use the ability to chat with a client's machine BEFORE remoting into it. Patching has also been an issue becuase of the third-party who packages these up for Ninja. I forget the name of that company.
What problems is the product solving and how is that benefiting you?
Remote management for the most part.
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