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Great for most, patching could use some work.
What do you like best about the product?
Remote tools and the ability to mass-install or mass-uninstall applications.
What do you dislike about the product?
Patching failures and policies (Windows 10 to 11 especially) can be time consuming to manage.
Software patching appears hit or miss regarding some applications and no error messages or reasons to easily identify why some computers are not updating their software (non-Windows).
Software patching appears hit or miss regarding some applications and no error messages or reasons to easily identify why some computers are not updating their software (non-Windows).
What problems is the product solving and how is that benefiting you?
It took over as a remote tool and patching tool, and the patching tool (despite some issues) works well as it is not reliant on the Windows Update service for everything.
This is the ONE all-in-one IT device management cloud service that you'll ever need
What do you like best about the product?
NinjaOne covers all the day to day bases with efficiently managing our sprawling assortment of desktops, laptops, servers and they manage to do it cost effectively that also extends to 3rd party licensing and addons they have available for easy integration which they've expanded to major services like CloudStrike last year.
It offers an incredible value for the price, due to the long list of possible integrations you can mange those costs easily going with different companies for your remote control, AV/Threat protection, Documentation, and other solutions without being forced into a half baked built-in product of other competitors.
This is a very easy product to implement, it's one of the easiest and most reliable or solid ones on the market too. I've only had to interact with customer support a couple times over several years, when I have they've responded professionally and very quickly. You can keep it basic, or you can go very deep with it to get the full functionality and automation of device onboarding and management.
Our team has been with NinjaOne for around 5 years now using it daily and it's exceeded our expectations. In a world of IT tools that often cost way too much, require a dedicated employee to manage, or easily disappoint with lackluster service.. it's been a welcome surprise.
It offers an incredible value for the price, due to the long list of possible integrations you can mange those costs easily going with different companies for your remote control, AV/Threat protection, Documentation, and other solutions without being forced into a half baked built-in product of other competitors.
This is a very easy product to implement, it's one of the easiest and most reliable or solid ones on the market too. I've only had to interact with customer support a couple times over several years, when I have they've responded professionally and very quickly. You can keep it basic, or you can go very deep with it to get the full functionality and automation of device onboarding and management.
Our team has been with NinjaOne for around 5 years now using it daily and it's exceeded our expectations. In a world of IT tools that often cost way too much, require a dedicated employee to manage, or easily disappoint with lackluster service.. it's been a welcome surprise.
What do you dislike about the product?
With almost 30 years in this space this is a common issue with every IT vendor but I'll state it here as a con with NinjaOne as well.
There will often be more of a focus on new features with less time spent refining and improving older features that need more development to be competitive with fully featured 3rd party solutions if you're looking for that such as Ticketing. This isn't a dig on Ninja as anyone in this industry knows this happens with all vendors balancing development time to keep or acquire new customers, just know some product features such as "Ticketing" aren't going to 100% replace your Zendesk Helpdesk anytime soon, but if you're a small IT shop you can certainly save a chunk of money going with the built-in solution and basic feature set.
This is a very powerful platform once you get deeper into it's implementation for automating device deployments and management. You really do need to find and devote the time for your team to fully utilize the advanced functionality.
There will often be more of a focus on new features with less time spent refining and improving older features that need more development to be competitive with fully featured 3rd party solutions if you're looking for that such as Ticketing. This isn't a dig on Ninja as anyone in this industry knows this happens with all vendors balancing development time to keep or acquire new customers, just know some product features such as "Ticketing" aren't going to 100% replace your Zendesk Helpdesk anytime soon, but if you're a small IT shop you can certainly save a chunk of money going with the built-in solution and basic feature set.
This is a very powerful platform once you get deeper into it's implementation for automating device deployments and management. You really do need to find and devote the time for your team to fully utilize the advanced functionality.
What problems is the product solving and how is that benefiting you?
Remote monitoring and reliable remote desktop management. We used to use products such as LogMeIn, or Teamviewer, which were either too expensive, or lacked the full functionality that we needed. NinjaOne wraps that all into one system to quickly find and remotely solve issues for our staff, or automate management such as patching again saving us money and time.
Solid RMM with a clean interface and easy to deploy
What do you like best about the product?
The interface is clean and easy to deploy. It doesn't take much time / effort to customize a deployment. Lots of options to remotely access clients.
What do you dislike about the product?
Apple integration and features could be better. It would be ideal if they had a way for a client / potential client without an agent to be able to allow us to connect remotely and securely.
What problems is the product solving and how is that benefiting you?
Ninja allows us to easily remote in and access a client's computer, monitor the endpoint, and provide diagnostics.
NinjaOne has greatly streamlined our IT processes
What do you like best about the product?
The most helpful aspect of NinjaOne is its comprehensive suite of tools that seamlessly integrate remote monitoring, patch management, and IT automation, all within a user-friendly interface. The most helpful aspect of NinjaOne is its comprehensive suite of tools that seamlessly integrate remote monitoring, patch management, and IT automation, all within a user-friendly interface.
What do you dislike about the product?
The least helpful aspect of NinjaOne is that its advanced features might require some time to fully explore and utilize, especially for users who are not very tech-savvy.
What problems is the product solving and how is that benefiting you?
Operating system and software patches are crucial for maintaining the security and performance of your IT infrastructure. With NinjaOne, we can effortlessly manage and deploy these updates, ensuring that the systems are protected against vulnerabilities and operating at their best. Save time and streamline our patch management process with NinjaOne's intuitive platform.
Extremely efficient RMM and patch management system
What do you like best about the product?
The ease of remote support, scripting, Windows Patching, and third party patching
What do you dislike about the product?
The billing side can be quite frustrating
What problems is the product solving and how is that benefiting you?
Having an overview of all business assets, patching status, and visibility into the device health status
An Essential Tool for IT Infrastructure Management
What do you like best about the product?
An excellent tool for managing IT infrastructure. The user interface is clean and intuitive, making it easy to navigate.
Automated patch management, ensuring all systems are up-to-date without manual intervention.
Easy agent deployment
Customer support is responsive and helpful
NinjaOne RMM enhances IT infrastrucutre management efficiency, making it a worthy investment for any IT team.
Automated patch management, ensuring all systems are up-to-date without manual intervention.
Easy agent deployment
Customer support is responsive and helpful
NinjaOne RMM enhances IT infrastrucutre management efficiency, making it a worthy investment for any IT team.
What do you dislike about the product?
Unable to easily tell if a patch has been installed or missing.
What problems is the product solving and how is that benefiting you?
Automating the patching process, NinjaOne ensures that all our devices within the network are up-to-date with the latest security patches and software updates.
Automated patch management saves us considerable time and effort that would otherwise be spent. I
Automated patch management saves us considerable time and effort that would otherwise be spent. I
The Smart Little Tool that packs a punch
What do you like best about the product?
It is a small robust lightweight tool, that provides an array of functionality at an extremely good price point. It covers a vast array of requirements for small business from centralising management to remote support abilities and providing the framework to deliver robust control to your environment especially if you are a remote workforce and not using the standard tools delivered by MS. It is Easy to implement and integration is continuious and expanding.
What do you dislike about the product?
It could provide a little more integration with GPO for Windows and expand on its Apple patching.
What problems is the product solving and how is that benefiting you?
it is solving connecting a disparate workforce and allowing a centralised view and control of the environment.
Easy to use and very straightforward.
What do you like best about the product?
The softwre is very straight forward and it's easy to use. Best of all, I don't feel locked into a contract.
What do you dislike about the product?
I wish there was an education center section built into the software pdashb oard itself, so when new releases appear, it would be easy to navigate instead of needing to find this on the site itself. Not much to not like about the platform.
What problems is the product solving and how is that benefiting you?
The current issue with the implimentation of gravity zone. It was supported, but then it wasn't? I recieved an email that this new feature has been enabled and I am excited to learn more.
Really Unified RMM Tool
What do you like best about the product?
Integration with Security Platform such as Webroot & SentinelOne
What do you dislike about the product?
Unable to Connect Azure AD and synchronize users.
What problems is the product solving and how is that benefiting you?
NinjaOne really bring together obvious systems that need to be Unified, for example remote support tool and Antivirus.
Great UI & Tools
What do you like best about the product?
the remote agent that allows you to remote into devices. As well as the search bar, allows you to search user account and pulls up that users' device.
What do you dislike about the product?
does not patch 3rd party applications as well as I'd like.
What problems is the product solving and how is that benefiting you?
It is helping us patch 3rd party applications and providing a unique way for us to remote in to other users
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