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Ninja RMM has been a great addition to our Service Desk toolkit!
What do you like best about the product?
Easy to deploy
Admin console / dashboard is easy to navigate and use on a daily basis
Technical Support is good
Remote Support tools are good
Admin console / dashboard is easy to navigate and use on a daily basis
Technical Support is good
Remote Support tools are good
What do you dislike about the product?
Lack of detail in alerts
Generating reports can frustrating
Generating reports can frustrating
What problems is the product solving and how is that benefiting you?
We have 250+ endpoints spread over five office in four countries, and it is a challenage to have all those devices running optimally and available for users to be productive. Ninja RMM gives us instant access to detailed information on those endpoints, which helps us to keep tabs on device health, security and immediate remote access to the desktop when needed
Powerful and Fully-Featured
What do you like best about the product?
The variety of options afforded by custom scripts, uploading installers and msis, and the wealth of information pulled through by the agent. It integrates well with out remote assistance services too. We use it for all of our endpoints.
What do you dislike about the product?
The menus are slightly obtuse for some admin functions and take a little while to figure out.
What problems is the product solving and how is that benefiting you?
NinjaOne is aiding with the patch management of all of our endpoints, as well as initial setup and deployment of new endpoints.
NinjaRMM
What do you like best about the product?
We've found it consistently better than it's competitors. Remoting into machines is consistently good, and has made our automation and device management significantly easier!
What do you dislike about the product?
Quite complicated to use in places, but I suppose that'd normal for such a capable system
What problems is the product solving and how is that benefiting you?
Helping us manage a large number of End user devices with ease
NinjaOne RMM Everything in one spot.
What do you like best about the product?
The dashboard design is intuitive and straightforward, making it easy to locate specific devices or tasks, such as patch management. NinjaOne simplifies patch management by providing clear visibility into Microsoft patch releases, allowing you to approve, deny, or identify missing patches on specific computers effortlessly. This streamlined process makes managing patches a breeze.
Additionally, NinjaOne integrates seamlessly with Bitdefender, delivering simple yet robust antivirus and malware protection. Beyond these features, the platform offers a wide range of powerful tools and capabilities, making it a comprehensive and user-friendly solution. There’s so much to praise about NinjaOne’s service!
Additionally, NinjaOne integrates seamlessly with Bitdefender, delivering simple yet robust antivirus and malware protection. Beyond these features, the platform offers a wide range of powerful tools and capabilities, making it a comprehensive and user-friendly solution. There’s so much to praise about NinjaOne’s service!
What do you dislike about the product?
Learning to write your own scripts took a bit of learning. Also, setting up backup took a little time, but otherwise was doable with the ninjaone wikipages.
What problems is the product solving and how is that benefiting you?
Patch, anti-virus/malware and inventory management. Also, perodic backups of mission critical systems.
Superor remote Support product
What do you like best about the product?
Since switching to N1 it has made our remote support and software patching easier and less effort.
its simple to use and easy to cusomise. Rolling N1 out across all global site with out need remote hands made the migration painless.
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we use this everyday to support our users from remote support so patching and installing software
its simple to use and easy to cusomise. Rolling N1 out across all global site with out need remote hands made the migration painless.
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we use this everyday to support our users from remote support so patching and installing software
What do you dislike about the product?
The only thisng that is missing from N1 is the option to procide the end user a portal to install approved software
What problems is the product solving and how is that benefiting you?
This is helping support our global offices form 2 locations rather than having IT on all sites
Great
What do you like best about the product?
Remote management is easy. Backup portion is very good.
What do you dislike about the product?
Sometimes support engineer doesn't go through the problem description given by the client. Also, its better to have a quick session once a ticket raised, rather asking screenshots and errors. Quick session right after ticket, will help support team to see the problems and give the solution at the same shot if possible.
What problems is the product solving and how is that benefiting you?
RMM
My experience with NinjaOne
What do you like best about the product?
NinjaOne is straight forward to use, does a fantastic job to allow for remoting into and administrating users' devices, running reports and finding outdated software/machines in need of updates.
What do you dislike about the product?
NinjaOne isn't as good for deploying software as other platforms I've used.
What problems is the product solving and how is that benefiting you?
Administrating Out of Hours maintenance to company infrastructure, supporting users remotely, running scripts and such makes many aspects of my work easier. The remote registry, file explorer, etc features are fanstastic for QoL.
Fast, reliable and consistent, lots of useful features and an easy to navigate UI
What do you like best about the product?
I like the automaton feature and the reports you can run as it saves alot of time.
What do you dislike about the product?
I honestly can't think of anything as of right now.
What problems is the product solving and how is that benefiting you?
With the addition of the warranty report it is helping us to not have to manually check which laptops are approaching end of warranty. I also use it to check if a device is low on RAM at the moment whilst we are working on upgrading machines that are below 16GB. I use the automaton function to remotely uninstall/reinstall various software. I use it to remotely connect over to a computer when troubleshooting and resolving issues.
Great tool
What do you like best about the product?
Ease of Use, features, Frequency of Use, Powerfull
What do you dislike about the product?
less configuration policy, less granularity
What problems is the product solving and how is that benefiting you?
asset inventory, patching, software control
New to Ninja and so far so good.
What do you like best about the product?
My team recently switched to Ninja One, and we are extremely happy and we are glad we made the switch. Ninja One has helped get us up and running on our new RMM in a few hours. I made some suggestions during the trial period, and they were very responsive in assisting with my requests. I also appreciate the new features they are constantly adding, which is making my team's job a lot easier.
What do you dislike about the product?
We have only been on Ninja for a few months but for now, I have not come across anything that I dislike. So far every request I have made has been addressed or it's in coming in a future release.
What problems is the product solving and how is that benefiting you?
Ninja One is solving our Remote sessions, Patching, software installs, updates, and MDM. The benefits are we were using different companies to handle our MDM, patching, and AV. We are now under one umbrella and just need to sign into one system instead of 3 different systems.
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