What do you like best about the product?

NinjaOne is very fast And easy to install

What do you dislike about the product?

The console can be better, sometimes the device doesnt appear

What problems is the product solving and how is that benefiting you?

Take control POS

What do you like best about the product?

We use NinjaOne for ticketing and for computer managment. We use this tool daily to help us monitor and trouble shoot the different systems in our environment. Installing it on computers is simple and strait forward. We don't need custome support often because of the NinjaOne Dojo instructional videos. They have been very helpful.

What do you dislike about the product?

More scripts for those of us that aren't as skilled in creating them would be nice.

What problems is the product solving and how is that benefiting you?

Mostly patch managment and computer/software inventory.

What do you like best about the product?

NinjaOne has quickly become a standout choice in the RMM (Remote Monitoring and Management) space, particularly for organizations seeking a solution that balances power with simplicity. After using NinjaOne, it's clear that its ease of use and quick setup are two of its most compelling features.
They also provide good customer support.

What do you dislike about the product?

NinjaOne does have some areas where it could improve, particularly in managing open applications during updates and in providing better user notifications.

What problems is the product solving and how is that benefiting you?

NinjaOne excels in providing comprehensive visibility across all endpoints and enabling quick, seamless software deployment, making it an invaluable tool for managing IT environments.

What do you like best about the product?

User interface is easy to use and navigate

What do you dislike about the product?

would need to be exporting reports generally

What problems is the product solving and how is that benefiting you?

Remote access, patch updates

What do you like best about the product?

Everything in one place to manage your endpoints.

What do you dislike about the product?

Didn't find anything yet. Everything works seemlessly.

What problems is the product solving and how is that benefiting you?

Windows updates, software patching, remote support.

What do you like best about the product?

I love that Ninja it's just dead simple. Most RMMs have tons of tools that are unnecessary and unused. That's not the case with Ninja. It has just about everything you could need in an RMM.

What do you dislike about the product?

The biggest gripe I have about Ninja is the updates when they fail. The updates work 95% of the time, but when it fails, there are hardly any relevant logs that aid in figuring out why they fail. Another thing that I dislike is the reporting. There is almost no customization when it comes to reporting metrics, ex: CPU/Memory statistics.

What problems is the product solving and how is that benefiting you?

Ninja is helping keep apps and OSs updated which is saving us 10s of hours of having to do it manually.

What do you like best about the product?

Ninja continues to offer a solid package of features in a cost effective package, and they continue to grow the product.

Recent additions of their Vulnerability App (Beta) that tie into your current Vulnerability Scanner (Crowdstrike, Qualys, etc) add great visibility to your end points.

OS and 3rd party patching are getting better and Ninja is commited to making it as easy as possible. There will never be a 100% effectiveness rate due to all the different ways software is installed, but Ninja does the most good, for the most amount of software I've ever worked with. Can there be improvements made? Absolutely. Does Ninja give honest transparency on their roadmap about how they are doing just that? They do!

Deployment of scripts and software is a breeze with just a small learning curve. I appreciate that they have an advanced delivery system if you need to add pre- and post- deployment scripts to an installer. Commands, changes, and adjustment are made almost instantly and to date there haven't been any outages that have crippled any functionalities.

Being able to leverage NinjaOne along side my EDR so that I have the peace of mind that if somehow the EDR doesn't get installed by Intune, NinjaOne will put it on there for me - I appreciate that.

Endpoint details are easy to obtain and keeping our endpoints organized helps.
-I do wish they had Retention Policies to help with VDI deduplication, but for a mid-size company like us it's not a huge issue. If you are managing thousands of endpoints, you'll probably need to engage someone fluent in API calls to work out a way to kill off old/stale machines.

The platform is intuitive and doesn't take long for new techs to get a grip on it, even the greenest one. Just be sure to use the easily modifiable permissions in the Admin portal to limit newer techs from certain areas if you see fit, but it is nice having that flexibility.

Very well laid out Web GUI that isn't over done or hard to navigate, but also looks modern (unlike Connectwise's windows 98eqse look).

Support is very reponsive and are happy to help jump on a call with you (preferred over email) if need be to go over issues. Support regularly follows up, and they are transparent and do not feed you a bunch of canned answers. If it looks or is a glitch/bug/misbehavior, they'll own it, and keep with you until they get it resolved.

Agent is light weight and rarely if ever fails to install with MSFT Intune.

What do you dislike about the product?

At the moment getting any sort of detailed info as to why a patch or application failed is lacking. Sometimes you get an actual reason, other times you just get a "failed" and have to get with support on as to why. There is a new AI beta feature to help with this, but until it's in production and proves its worth, I'm reserving judgement.

Would like to see some added UI improvements to the software deployment areas, they have a bunch pre-built into Ninja that can be deployed but no way to easily customize who gets what. All or nothing.

Inability to apply more than one policy can be a pain when it comes to wanting to stage updates or if you do not have your machines broke up into "organizations" that would allow you to stage updates. You can get creative to get aroun this but an easy fix would be to allow multi-policy application.

The installer file and link "die" after an amount of time, so if you're using any sort of deployment method like Intune, you have to constantly update that link or file or risk a bunch of machines getting deployed without it. If they were smart they would offer an EXE that responds to a Tenant ID and Organization ID you can put into the deployment that never breaks.

What problems is the product solving and how is that benefiting you?

NinjaOne helps solve the 3rd Party and OS patching, as well as software deployment. It's not perfect, but no platform is. It's super easy to use, cost effective, and works successfully way more than it doesn't which saves you and your team time.

What do you like best about the product?

I like the ease of looking into the different system specifications and device enrollement.

What do you dislike about the product?

The reconnection to a device after reboot can be a hit or miss sometimes and some machines will lose the connection after being idle for so long. However, I am aware that internet connection plays a big part in these things so I defintely isnt a deal breaker.

What problems is the product solving and how is that benefiting you?

Daily troubleshooting and patch management for remote devices.

What do you like best about the product?

Patch management and remote desktop support. Easy to navigate unlike other RMM tools and it was easy to implement. Customer support is good via a ticketing system and I use it on a daily basis. We have integrated it with azure SSO to make logging in smoother

What do you dislike about the product?

MacOS patching can sometimes a bit hit and miss.

What problems is the product solving and how is that benefiting you?

We are able to control patch management and assist users remotely via ninja remote.

What do you like best about the product?

Its easy to use and its always use it everyday , intergration is decent but can be finicky on MACs , implementation is easy.

What do you dislike about the product?

could do with more features but i hear that they are being added.

What problems is the product solving and how is that benefiting you?

EndPoint management , itr was a life saver due to the crowdstrike incident as the the recovery keys were saved by ninja.