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Ninja RMM is great
What do you like best about the product?
Our company utilizes this on a daily basis and are very happy with the functionality and the price. We previously used a different product, but it was much more expensive.
What do you dislike about the product?
We've been pretty happy, so I don't really have any negative things to say.
What problems is the product solving and how is that benefiting you?
It solves many issues for us, it does our endpoint management, remote support, rmm, and it assset management.
Nija helps you remove manual problems.
What do you like best about the product?
Being able to update and connect to staff anywhere that they have an Internet connections. You will love the continuous trainings that you are able to attend.
What do you dislike about the product?
Custom deployments are not as good as some of the competitors like PDQ Deploy. However, remote access is more important.
What problems is the product solving and how is that benefiting you?
Access to staff computers on site or off site for: Automating updates and support. Tracking IT issues with the ticketing system to help visualize the work that IT is doing for the organization.
An All-in-One Management Tool
What do you like best about the product?
The interface of NinjaOne is simple to understand and it's very easy to get acclimated to using the software. The UI is responsive and there are not any moments of strain when attempting to perform an action. There are many features that NinjaOne provides, which makes it easy to load up and stay in NinjaOne while supporting users for a variety of cases. It's also very easy to install NinjaOne onto a device. There are many integrations of different software that can be added/included within NinjaOne.
What do you dislike about the product?
There are features or options of NinjaOne that can appear hidden or until you've explored enough to learn about it. Sometimes navigating backwards in NinjaOne can be difficult, as the order of devices can be randomized whenever a page is reloaded. Sometimes the software integrations can be unreliable, and NinjaOne does not give much information about the error occuring besides, 'Please try again'. Which somestimes after trying again, the integrated software does work.
What problems is the product solving and how is that benefiting you?
NinjaOne is a great tool for supporting remote users/users in differing locations. Without NinjaOne, the support we offer would not be nearly as efficient, or we'd have to find an alternative tool, but that would usually ONLY be a remote support tool compared to NinjaOne's many feautres. It is also a great tool for managing patches throughout our organization.
NinjaONE RMM Experience
What do you like best about the product?
My favourite part about using NinjaOne is that everything is very streamlined, and it has a nice modern design. Using the online portal is very straightforward, and it makes it easy to navigate all the options available. NinjaOne is quick and easy to integrate on user computers/servers, and the remote access makes it easy to help managing our customers. The amount of community resources available helps a lot when we need to look at custom features to implement. The support team is very helpful and gets back to us in a timely manner.
What do you dislike about the product?
The frequency of updates and new releases can feel a little slow sometimes, with key features that are scheduled for later releases or in beta taking a fair amount of time to be released. The features are great when they release, but we often find ourselves waiting some time.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us keep track and monitor all of the customers we manage devices for. We can easily check the status of devices, know what hardware/software they are running on, and if there are any pressing concerns. The automation of patching/updating and customs scripts that we can run saves us a lot of time. The NinjaRemote background mode helps us to assist on computers that are busy to troubleshoot issues without interrupting end users.
The Master Title
What do you like best about the product?
The Integration of third party tools.
What do you dislike about the product?
The German support and the dojo are not very helpful. It takes ages until someone with knowledge takes care.
What problems is the product solving and how is that benefiting you?
Ninja helps us to fulfill our SLAs and contracts.
Easy to use
What do you like best about the product?
Patch management, editing scripts in the browser, fast interface and easy to implement. Easy integration. We use it for all our systems.
What do you dislike about the product?
Some useful functions have not yet been fully thought out in terms of very good operation
What problems is the product solving and how is that benefiting you?
We were able to automate most of the large amount of manual processes.
Best User Experiance so far
What do you like best about the product?
Fast & easy connection to the remote machines
What do you dislike about the product?
german translation often defficult to understand
What problems is the product solving and how is that benefiting you?
not haveing to deal with TeamViewer sessions or some thing like that
We successfully offer patch & remote management for thousands of devices as an MSP
What do you like best about the product?
It's great that we can implement the devices with a lot of flexibility.
As an MSP, we can provide our customers with monthly reports regarding patch management.
The patch approval process works good for us
If we are missing a feature, the technical support from Ninja helps us excellently and quickly.
As an MSP, we can provide our customers with monthly reports regarding patch management.
The patch approval process works good for us
If we are missing a feature, the technical support from Ninja helps us excellently and quickly.
What do you dislike about the product?
Support: Sometimes the ticket processing times may feel a bit slow until a solution is provided.
What problems is the product solving and how is that benefiting you?
As an MSP, we offer patch management and remote management (with Ninja Remote) for several thousand devices and hundreds of customers. It doesn’t matter whether we’re managing Windows servers or clients – it works well overall.
NinjaOne Experience
What do you like best about the product?
As a first time user of an RMM tool, NinjaOne was very easy to use and the robust features such as using a command prompt to a client computer comes useful most of the time.
What do you dislike about the product?
Enhancing the ability to tailor the dashboard layout or color schemes could improve the overall user experience.
Users would appreciate more comprehensive mobile capabilities for managing endpoints on the go.
Users would appreciate more comprehensive mobile capabilities for managing endpoints on the go.
What problems is the product solving and how is that benefiting you?
It provides many solutions comparing to having multile applications to fit the requirement
Overall very good product
What do you like best about the product?
The ease of installing / unistall of software with just a few clicks.
Good that i can create multiple orgs so i can seperate pro from laptops/desktops
Ninjaremote is a nice bit of remote control kit, very easy to use
Very easy to integrate new devices
Also customer support is very quick and friendly
Good that i can create multiple orgs so i can seperate pro from laptops/desktops
Ninjaremote is a nice bit of remote control kit, very easy to use
Very easy to integrate new devices
Also customer support is very quick and friendly
What do you dislike about the product?
That there is no user tray to install software themselves
What problems is the product solving and how is that benefiting you?
Software install/ unistall
Patching of windows and 3rd pary
Patching of windows and 3rd pary
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