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A clear and intuitively usable dashboard
What do you like best about the product?
The script library / automations are quite brilliant, especially the simple way to use "Custom Fields" I really like.
What do you dislike about the product?
What unfortunately does not work well is the patch management and the lack of an option to click away alerts.
What problems is the product solving and how is that benefiting you?
Ninja helps to deploy automations and "self-healing" scripts in an easy way.
Productive and extensive RMM which is still growing
What do you like best about the product?
Productive and extensive RMM which is still growing
What do you dislike about the product?
The option to interrupt running processes is missing
What problems is the product solving and how is that benefiting you?
Sensible management of customer IT
Very good, allows me oversight of all of our estate regardless of location with the ability to patch
What do you like best about the product?
the agent being connected to our cloud portal giving me access to all our devices regardless of their location. it enables me to perform all manor of admin duties which would be difficult especially on laptops.
What do you dislike about the product?
i'd like it to patch more software than it currently does as there are still some gaps in our patch management process
What problems is the product solving and how is that benefiting you?
it gives me oversight on the majority of our estate.
One solution
What do you like best about the product?
The NinjaOne/NinjaRMM solution is our goto solution for Patches, Device information, Remote control etc.
What do you dislike about the product?
Well not that many things. A bit about the filtering and the interface, but nothing concerning.
What problems is the product solving and how is that benefiting you?
Overview, Patching, History and Remoting of Clients and Servers
Effective, well balanced Remote Tool. Made our life easier.
What do you like best about the product?
NinjaRemote is better then Teamviewer. Remote Code Execution is really helpfull and safes time and calls.
What do you dislike about the product?
The Logs could be a bit better on the device overview.
What problems is the product solving and how is that benefiting you?
It gives us a comprehensive tool for keeping an eye on our assets.
Our new employee with a black belt
What do you like best about the product?
Easy to use. Easy to automate processess. Installation ist pretty simple and good for bigger deployments. We use ist every day.
What do you dislike about the product?
Licensing is sometimes a bit confusing and hard to unerstand.
What problems is the product solving and how is that benefiting you?
Ninja helps us to manage hundrets of client and server devices with ease. We automated almost every process and helped to reduce our support demand becaus we can now act pro active.
NinjaOne is a great tool with some rough edges - There is big potential
What do you like best about the product?
Ninja is easy to deploy on does implement a lot of basic helpers out of the box.
The filtering and Device view is great.
Remoting with Ninja and RDP Integration makes life as a msp so much easier.
First Level Support ist great.
The filtering and Device view is great.
Remoting with Ninja and RDP Integration makes life as a msp so much easier.
First Level Support ist great.
What do you dislike about the product?
There are many features which are not constitent across the NinjaOne. The API can do quite a lot but here and there are missing features.
Second level Support does take ages.
Second level Support does take ages.
What problems is the product solving and how is that benefiting you?
Running Automations run across mulitple customers.
Remote Support for customer for our technicaion
Remote Support for customer for our technicaion
Solid RMM, great cross-platform solution
What do you like best about the product?
Great RMM solution, compatible with MDM-based zero-touch deployment strategies across Windows and macOS.
What do you dislike about the product?
Ticketing solution is not as full featured as we'd like. Would love to be able to drop Zendesk, and our needs are not super advanced, but its not quite there yet for us.
What problems is the product solving and how is that benefiting you?
Great visibility into client endpoints, with solid remote access when needed.
Overall good
What do you like best about the product?
Monitoring
Splashtop Integration
Shell Access
Splashtop Integration
Shell Access
What do you dislike about the product?
Some little errors: for example device are sometime twice in portal
What problems is the product solving and how is that benefiting you?
Patchmanagement mostely
Nice Tool, easy to usw
What do you like best about the product?
The Splashtop Sessions are very helpful and the cli/scripts
What do you dislike about the product?
The Update "Function" is a bit buggy sometimes
What problems is the product solving and how is that benefiting you?
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