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Impowered Our MSP to Resolve Issues Quickly and Grow Quickly
What do you like best about the product?
I love NinjaOne's Customer Support. Any software our company deals with always has excellent customer service. If we are down, we want to be able to call on a trusted support team to get them resolved quickly, which Ninja has always strived with.
Their tools are by far the best in the game, making site navigation smooth and easy for our clients to manage.
Implementation is super easy as the MSI doesn't prompt the user for anything and allows for a smooth onboarding.
We have integrated with two or three different platforms that Ninja supports including our PSA tool making it a one-stop shop for all of our needs.
Their tools are by far the best in the game, making site navigation smooth and easy for our clients to manage.
Implementation is super easy as the MSI doesn't prompt the user for anything and allows for a smooth onboarding.
We have integrated with two or three different platforms that Ninja supports including our PSA tool making it a one-stop shop for all of our needs.
What do you dislike about the product?
So far, we have yet to come across a dislike. There is one small Feature request we would like to see come to life and be apart of their platform, but we have yet to get it approved.
What problems is the product solving and how is that benefiting you?
They are adding more and more features so you don't have to work with difference vendors or software to get it all done for your client.
The ease of deploying
What do you like best about the product?
Getting metrics about devices and the control.
What do you dislike about the product?
Mobile features vs web. Iniating a job but to cancel via mobile app.
What problems is the product solving and how is that benefiting you?
Saving time not needing to be hands on
NinjaOne visability and patching.
What do you like best about the product?
Ninjaone is an excellent endpoint management tool that allows our technicians to monitor the health of our endpoints. Technicians can schedule patching for both OS an and third party software. They have native remote tools to quickly resolve issues even when the endpoint is not on campus.
What do you dislike about the product?
When we purchased NinjaOne, they released a ticketing system. We were encouraged to buy the ticketing system and were told of the improvements that would be made. After evaluation, it did not provide the tools we needed, and we do not plan on renewing this offering.
What problems is the product solving and how is that benefiting you?
NinjaOne allows us to track our assets and ensure our endpoints are up to date. Recent release of third party software updates has been very useful.
Decent Product
What do you like best about the product?
The remote tools as well as the export csv tools
What do you dislike about the product?
The UI needs work because it hampers the user experience. For example, to enable a policy you need to navigate admin, and policies, edit the policy itself, and software, and then enable to turn a policy on. That's not as seamless as competitors.
What problems is the product solving and how is that benefiting you?
Remote work. Self explanatory.
Seamless IT Management with NinjaOne - Highly Recommended
What do you like best about the product?
Overall Ninja's support is very good. The support team is responsive, knowledgeable, and always ready to assist with any issue, no matter how complex. They’ve been instrumental in helping my team maximize NinjaOne's capabilities. Our account manager has been equally amazing—proactive, attentive, and genuinely invested in our success. They ensure we’re getting the most out of the platform and are always available to guide us through any new developments or features.
What do you dislike about the product?
There are a few features that I feel could use improvement or are missing altogether. While the platform covers a lot of ground, certain advanced functionalities that could further streamline our workflows aren't quite there yet. However, NinjaOne deserves credit for taking user feedback seriously. They actively seek input on product enhancements and incorporate suggestions into their development roadmap. It's encouraging to see that they are committed to continuous improvement and regularly roll out new features.
What problems is the product solving and how is that benefiting you?
One of the standout features for me is the Patch Management functionality. NinjaOne helps tremendously with keeping our systems secure and up-to-date by automating the patching process across multiple endpoints. This saves us a significant amount of time and eliminates the manual effort usually associated with patch management.
The platform's automation ensures that critical patches are applied seamlessly, minimizing downtime and reducing the risk of vulnerabilities. It gives me peace of mind knowing that our systems are always secure and compliant without having to worry about missed patches. On top of that, the customizable patch policies allow us to tailor the process to our specific needs, ensuring flexibility and control.
The platform's automation ensures that critical patches are applied seamlessly, minimizing downtime and reducing the risk of vulnerabilities. It gives me peace of mind knowing that our systems are always secure and compliant without having to worry about missed patches. On top of that, the customizable patch policies allow us to tailor the process to our specific needs, ensuring flexibility and control.
RMM with simple user interface
What do you like best about the product?
All our technicians use Ninja as RMM throughout the day. It is kept simple - I appreciate that. With scripting and custom fields, we can achieve a lot of automation. The new device search allows us to quickly export device lists, for example, when searching for devices with less than 16 GB of RAM. Overall, we have been able to significantly increase our level of automation with Ninja. The start was quite simple back then. You don't have to use all the automations immediately; you can initially use it as a better remote maintenance tool. Sooner or later, however, you should really engage with the automations and monitoring. We have integrated the RMM with HaloPSA to be able to receive the alerts there.
What do you dislike about the product?
The strategic decision to also work on a ticket system in parallel is disadvantageous for us. For internal IT departments, internal ticket systems are an incredibly good idea. For us as an MSP, however, they are not, because we have very extensive requirements and therefore use HaloPSA. The two tools can be integrated wonderfully with each other, that's not the problem - it's much more about the development effort being put into a feature that is not particularly relevant for us. Other companies may see this differently, and therefore this point is very subjective.
What problems is the product solving and how is that benefiting you?
As an IT service provider, one typically has a lot of manual work. Through good automation, we save a lot of time and thus a lot of money. Additionally, our (Windows) monitoring has significantly improved because we never had a good solution for it.
Amazing RMM for a small team
What do you like best about the product?
NinjaNinjaOne has been a game-changer for our small business, greatly improving how we handle IT management. This cloud-based remote management and help desk software has boosted our efficiency and productivity.The user-friendly interface made onboarding a breeze, even for those without extensive IT knowledge. NinjaOne offers a wide range of features that let us monitor devices, manage updates, and automate routine tasks effortlessly. This has freed up our small IT team to focus on more critical projects instead of getting caught up in daily technical issues.
Overall, NinjaOne has streamlined our IT operations, making it an essential tool for our business.
Overall, NinjaOne has streamlined our IT operations, making it an essential tool for our business.
What do you dislike about the product?
Although NinjaOne offers a variety of features, we found that some aspects of the platform lack customization. It would be beneficial to have more flexibility in tailoring the dashboard and reports to better fit our specific needs.
What problems is the product solving and how is that benefiting you?
Improved remote support: The software provides robust remote access and troubleshooting tools. This saves time and improves response times.
Helps keep systems up-to-date by automating patch management and software updates.
Helps keep systems up-to-date by automating patch management and software updates.
A versatile RMM
What do you like best about the product?
Ninja has been a reliable, versatile, and easy-to-use RMM for our company. The panel is rich with features. The ability to deploy additional applications and patches through the agent has been vital for us. As a support tool, Ninja has frequently proven very useful as well, with Teamviewer support and the ability to push commands through their built-in command line tool. We have not had any problems with implementing Ninja and it does not drain system resources.
What do you dislike about the product?
We haven't had many issues with NinjaOne, but we occasionally run into issues when pushing software installs from Ninja. If the install fails, it can be hard to find a log or direct result list. In that sense, I believe the reporting could be enhanced.
What problems is the product solving and how is that benefiting you?
NinjaOne is our primary RMM and remote support tool. Additionally we are using it for patch management and to manage our list of endpoints.
NinjaOne is our go-to for managing our clients
What do you like best about the product?
Having a "single pane of glass" for a growing number of features has been super helpful for keeping ourclient networks healthy.
What do you dislike about the product?
The move from classic NMS to its current iteration felt a little annoying. None of implementations were able to automatically convert.
What problems is the product solving and how is that benefiting you?
As an MSP, we have thousands of endpoints to worry about. Ninja allows us to keep tabs on our clients' servers and PCs as well as provide remote support!
Managament and solutiondesign for potential and existing clients
What do you like best about the product?
dynamic development and comprehensive functionality
What do you dislike about the product?
sometimes missing early product / new stuff information
What problems is the product solving and how is that benefiting you?
central remote Managgement and comprhenshive solution - intersting selling proposition / support
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