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A great RMM tool!
What do you like best about the product?
The remote access, the information got from the devices, the integrations
What do you dislike about the product?
Probably the scripting, maybe I need to study more about it, because we don't use it too much
What problems is the product solving and how is that benefiting you?
User issues, computer behavior characterization.
Bulk provisioning of multiple devices without end-user intervention
What do you like best about the product?
Bulk provisioning of multiple devices without end-user intervention. Able to easily install public and private apps, apply software update patches, and connect driectly to our internal ConnectWise Manage PSA software. We can specify what type of alerts are sent over to our PSA and auto generate tickets for our techs to manage.
What do you dislike about the product?
I don't have any negatives about NinjaOne that I can think of
What problems is the product solving and how is that benefiting you?
This software is reducing the monotonous tasks of patching and installing software. When we purchase a new PC, we have pretty much automated the entire installation process of installing our security tools and necessary programs. The most time consuming thing about spinning up a new PC is waiting for the Windows updates to complete, no fault of NinjaOne.
Ninja one for msp
What do you like best about the product?
I love that it’s an all-in-one, powerful yet simple solution that continues to improve.
What do you dislike about the product?
once while you will find you hard time end user to connect and install rmmsoftware again in order to work correctly.
What problems is the product solving and how is that benefiting you?
Very good RMM for MSP .Time saving with using automation ticketing system and resoloving end user issue more quickily -easy to IT asset management,
Great product!
What do you like best about the product?
We've been with them for years and the simplicity in setup was always our biggest draw. They had a lot of policies that we could implement right away for different server types , as it can be a little bewildering at first to get your RMM practice stood up. They have several remote support options available that do not cost extra which is a huge savings for us as an MSP. We couldn't do what we need to do in our business without this RMM. Their support is decent, we have used it on occasion but typically you'd just hit their very good knowledge base. The community forum isnt super active, so its hard to get niche situations handled.
What do you dislike about the product?
I think over the years its gotten so many features there are things we dont use. Things like the ticket system and knowledge base. I think they built it to compete with other RMM systems, but we already have these things and dont need them. Its just gotten very big.
What problems is the product solving and how is that benefiting you?
We need to keep our clients computers up to date with patching, know if computers have any issues that we can solve, and be able to remotely connect to support any of our clients machines at any given time, this RMM solves that. We really couldnt do what we need to do without this RMM.
Step Up from PDQ
What do you like best about the product?
Keeps Update off site and not required to be on the LAN or VPN. THis has been easy to use and easy to deploy. Out of the box featires for the majority of software is already in the can readdt to use.
What do you dislike about the product?
Deploying applications and updates not included in th base of Ninja. Lots of manual intervention required if not part of the Ninja setup.
What problems is the product solving and how is that benefiting you?
ABle to keep browsers and broad softeware up to date without having the users be responsible for the majority of updates. Browsers and Adobe are the leading security risks for remote users at the moment and forcing the browsers to be updated is a good practice for our security stance aganst Zero Days.
A simple RMM with easy to use tools
What do you like best about the product?
Ease of access, simple UI, pretty fast to get to where you want. Good built in remote desktop software.
What do you dislike about the product?
Best suited for managing an organizations own computers, less suited for MSP's with access to lot's of customers systems.
What problems is the product solving and how is that benefiting you?
It's a simple RMM with good tools for overview of IT assets
Ninja review
What do you like best about the product?
How easy it is to use and how many things we can do implement.
What do you dislike about the product?
the support sometimes isnt the fastest,.
What problems is the product solving and how is that benefiting you?
some common bugs or errors they fixe pretty fast
very very smart product
What do you like best about the product?
Ninja Remote is very powerful - patch management is very easy to deploy
What do you dislike about the product?
the interface must be much configurable-
What problems is the product solving and how is that benefiting you?
endpoint and server management
SMART,intuitive and use friendly
What do you like best about the product?
Ninja is a very intuitive rmm, its ease of use makes it attractive. I think having an app for use via mobility tools is a great plus
What do you dislike about the product?
It seems to me to be a tool with great potential that still needs to grow; for example, I think the alert part needs to be developed because it is not very intuitive.
What problems is the product solving and how is that benefiting you?
Ninja we use it please the activity of rmm, to manage the patching of operating systems and software; we exploit the alert, ticketing and remote management tool, so it allows us to monitor the devices, do service management activities, update the devices, identify the devices and their activities on the network
First impressions
What do you like best about the product?
the completeness of the platform on tickets, RMM, and backup
What do you dislike about the product?
we have found flaws in the purely subjective management of the clients we have, and the development is still lagging behind on the details of the functionalities in their use.
What problems is the product solving and how is that benefiting you?
it has solved the need to manage a thousand different portals for the normal conduct of activities
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