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A good experience for a newish platform
What do you like best about the product?
It's ease of use and implementation. The scripting system, API and other automation tools is fairly robust. Apple device support is decent and improving. Great customer service!
What do you dislike about the product?
There are a few 'quirks' here and there, integrations are a bit lacking leading to needing quite a few work arounds. Device/Employee onboarding could be improved
What problems is the product solving and how is that benefiting you?
Management of endpoints in an all remote company, many endpoint solutions were built around the idea that they would be deployed on a corporate network for the most part. Those other solutions did pivot when the plague happend, but it's still evident when you goto deploy these systems. NinjaOne is built around flexibility making it easier to manage and deploy over other "older" solutions for a remote-only company.
Great software, will be fantastic when MacOS MDM added
What do you like best about the product?
It was very simple to deploy and setup. Fair amount of templates to use on day 1.
What do you dislike about the product?
Doesn't currently have MacOS MDM, so an application like Jamf is still required.
What problems is the product solving and how is that benefiting you?
NinjaOne makes it very quick and easy to identify where patches need to be installed and then to actually install those patches.
We are able to inventory our devices, proactively identify and respond to issues and automatically open tickets when human interaction is needed.
The RMM side makes it very easy to research and conduct the human interaction fixes, often without end user assistance.
We are able to inventory our devices, proactively identify and respond to issues and automatically open tickets when human interaction is needed.
The RMM side makes it very easy to research and conduct the human interaction fixes, often without end user assistance.
Ninja RMM
What do you like best about the product?
NinjaOne RMM is a fantastic tool that simplifies IT management, boosts security, and improves overall system health.
What do you dislike about the product?
Sometimes, navigating and finding what I'm looking for within the portal is difficult. If I am unfamiliar with something, I will ask one of my more experienced admins.
What problems is the product solving and how is that benefiting you?
Patch deployment, device management.
Great Remote Management Software
What do you like best about the product?
How easy it is to organize all our assets, it's fairly straightfoward and intuitive as well!
What do you dislike about the product?
To be honest, I haven't used another remote asset management system to compare it to. It does what we need it to and the company also has been great about answering questions and putting out information/education!
What problems is the product solving and how is that benefiting you?
Being able to quickly solve issues with our studio computers. We have over 70 locations and being able to just login to the computers to solve issues that ultimately help support or team quicker and more efficiently has been wonderful!
Single pane for Patching, RMM and A/V
What do you like best about the product?
Single pane access to multiple aspects of systems management.
What do you dislike about the product?
The iOS app could be a bit more robust but theWebsite is good.
What problems is the product solving and how is that benefiting you?
Especially since a large portion of the workforce went remote, I consider this a must. It is very easy to manage, secure and support my workforce
Ninja One is a great platform!
What do you like best about the product?
I love that it is easy to use and navigate
What do you dislike about the product?
I dislike that I have to learn a new platform, even though I like it better than the last one.
What problems is the product solving and how is that benefiting you?
Protecting my companies data, and it is making my life easier because I can see this visually.
Very good.
What do you like best about the product?
Easy to remote onto other devices and see different information about the device also easy to navigate.
What do you dislike about the product?
There is not a setting to enable dark mode.
What problems is the product solving and how is that benefiting you?
Remoting onto other devices quickly and it doesnt drop the connection when connecting to a vpn
Great Tool for Endpoint and Patch Management
What do you like best about the product?
NinjaOne is packed with features for Endpoint Management and Patch Management. The tools for accessing devices remotely, including the registry, services, and file structure, are invaluable. It's pretty intuitive to learn, but if you're trying to figure out how to do something, they have a lot of resources available.
What do you dislike about the product?
The agent seems to stop working on some devices and it can be a pain to get the device reporting again, but this seems to be a common problem with RMM solutions. The challenges in administering devices in so many different locations are probably inherent to the process.
What problems is the product solving and how is that benefiting you?
We have a large remote workforce and NinjaOne helps to keep our devices up-to-date, so we can stay compliant with our various standards.
NinjaOne lives up to expectations
What do you like best about the product?
The support team helping us review the product through PoC and eventual purchase was fantastic. Post implementation support has also been excellent. The product has met all expectations based on the features that were shown in demo, and we are very pleased with the addiiontal functinality that we gained by moving to this solution.
What do you dislike about the product?
Some functionality has to be custom scripted, but there are great examples available in the user group to help.
What problems is the product solving and how is that benefiting you?
Performance troubleshooting
NinjaOne is a valid help for the It manager
What do you like best about the product?
RMM NinjaOne, I chose to use it, for several reasons:
Simplicity in configuration, an exceptional community, the possibility of having real-time telemetry of the PC where it is installed, patch management, software and hardware inventory and much more.
Furthermore, there is the possibility of expanding its functionality by adding apps such as backup management. ticketing, and what I consider very useful is remote control.
Simplicity in configuration, an exceptional community, the possibility of having real-time telemetry of the PC where it is installed, patch management, software and hardware inventory and much more.
Furthermore, there is the possibility of expanding its functionality by adding apps such as backup management. ticketing, and what I consider very useful is remote control.
What do you dislike about the product?
I have been using NinjaOne for less than 1 year. So far I haven't found anything I don't like.
What problems is the product solving and how is that benefiting you?
One of the main problems that using NinjaOne solved for me is the centralized patch management, with the use of Microsoft's SUS server.
I also need it to perform remote security checks
I also need it to perform remote security checks
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