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A great platform
What do you like best about the product?
It's simple to use and the UI is easy to navigate.
What do you dislike about the product?
The MDM section feels a little half baked. I've had, and am currently having, some difficulty deploying apps.
What problems is the product solving and how is that benefiting you?
Remote management and remote support of a fleet of emergency service vehicle data terminals.
Dependable software
What do you like best about the product?
A great all in one software, for tickets and remoting software. The remoting option is very responsive compared to other software we've used in the past. It was all easy to set up by one person and train others how to use. The customer support (though not needed often) was GREAT and appreciate the quick response.
What do you dislike about the product?
The ticketing is good, but often hard to see the ACTUAL ticket...i have to look through a bunch of non helpful info to find what the user needs. Also often when we try to set up computer with users or locations, it is easy to allow all computer computers checked so that you would change them again (i would have all of those checked boxes uncheck after changing them.
What problems is the product solving and how is that benefiting you?
I am thrilled with being able to KNOW which windows updates are needed on your device and how full the hardrive and memory usage is.
Review of NinjaOne
What do you like best about the product?
I primarily use NinjaOne for its remote desktop abilities. It's useful to have the tab indicating which user is logged in to a machine.
What do you dislike about the product?
I have no complaints about NinjaOne. It does what I need it to do.
What problems is the product solving and how is that benefiting you?
I need to be able to connect to a remote machine that is hooked up to expensive hardware I don't have locally. This saves me thousands of dollars from having to purchase the hardware and lots of physical space in my house.
Ninja One (Game changer)
What do you like best about the product?
I don't need to spend needless time updating devices, it just works!!!
What do you dislike about the product?
Ninja One doesn't seem to have conquered the MAC devices, yet.
What problems is the product solving and how is that benefiting you?
This product is a time saver. Once you have your policies set, it takes over. I don't need to worry about patching devices one by one. The remote reboot feature is also one of my favorite features.
Great Product! Ease of configuration and management.
What do you like best about the product?
Great UI and navigation! I was evaluating other solutions and they weren't as intuitive as NinjaOne. Getting it implemented was easy with the support team! Their regular webinars keep me informed on features and the roadmap, as well as provides a platform for questions for all users, which then also informs me of other configuration or automation ideas.
What do you dislike about the product?
Very few things, one thing is the logging doesn't always specify if certain actions are a result of the remote agent's initiation. Sometimes the patching doesn't work right, but with some work I can usually get it to work.
What problems is the product solving and how is that benefiting you?
Our engineering team is almost exclusively remote, and NinjaOne helps create a much better customer service experience. Instead of unreliable Zoom sessions, all support can be done via cmd line or through the extremely responsive remote agent to login directly. The platform also provides crucial oversight into our endpoints and their patching status. Their scripting library allows me to have a better jump-off point for automation and endpoint hardening. All in all, a superb benefit to our company.
The best monitoring I've used!
What do you like best about the product?
The insights across multiple devices types in one place has made it easy to keep an eye on the hardware.
What do you dislike about the product?
We had some difficulty installing the software during the initial roll out due to some existing VPN and security protocols. This took a case to be figured out.
What problems is the product solving and how is that benefiting you?
NinjaOne is helping us address visibility across our two locations and remote users. Without this tool, it becomes difficult to dedicate the time to monitor different hardware types.
Big fan of text notifications for systems offline
What do you like best about the product?
Being the first person called if a computer goes down, it's very helfpul to get the text notification first.
What do you dislike about the product?
The system information could be more detailed.
What problems is the product solving and how is that benefiting you?
It is allowing me to stay on top of the status of our machines from anywhere!
NinjaOne RMM is easy to use and provides a multitude of features
What do you like best about the product?
The thing I like best about NinjaOne is how easy it is to navigate and use the dashboard. Everything I need to know or find is neatly laid out in a intuitive way that allows me to find the information I need. Finding help online is easy to do as most of the problems that I search for either on NinjaOne forums or simply Googling leads me in the right direction.
What do you dislike about the product?
Sometimes it can take a while for a new device to show on the dashboard when using the "add a device" option in the devices menu. Along with this, it can take a while for the BitDefender integration to active and show that it is running on the newly added device.
What problems is the product solving and how is that benefiting you?
The problem NinjaOne is solving is ensuring all endpoint devices are actively secure and being able to monitor all endpoints on the network. It has benefitted us by being able to solve the previously stated problem by doing remote software installation as well as endpoint monitoring.
Great application
What do you like best about the product?
You can do pretty much anything throughout the application.
What do you dislike about the product?
It's almost like having to learn a new language
What problems is the product solving and how is that benefiting you?
Ninja one is helping us manage all our systems
Great RMM
What do you like best about the product?
NinjaOne's UI is easy to navigate and simple. It really makes the onboarding process easier and helping our end users. Simple to use tools like keyboard inputs and file transfers really make the difference.
What do you dislike about the product?
installing applications is a bit tricky at times with NinjaOne. 1GB size limit and sometimes the task stays stuck in the queue and I have no way of troubleshooting it. Sometimes older and newer msi both do not work so I have to manually install the app.
What problems is the product solving and how is that benefiting you?
Helping us resolve issues remotely and swiftly. Patching devices without much effort saves a lot of time. Easy onboarding makes everything better.
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