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3,170 reviews
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Intuitive and Powerful Tool for RMM and Endpoint Management
What do you like best about the product?
We have found NinjaOne's RMM tools to be useful and more than adequate for our needs. However, it is within the arena of Endpoint Management that NinjaOne really shines. Patch management and resources monitoring have saved us untold hours of work while simultaneously increasing our confidence in the stability and security of our endpoints.
What do you dislike about the product?
NinjaOne is apparently expanding their suite of tools (e.g. Backup/DR). While we are excited to see how these products develop, there is some concern that they run the risk of diluting existing functionality.
What problems is the product solving and how is that benefiting you?
NinjaOne helps us keep an eye on all of our Endpoints. They also provide the tools that we need to offer remote support. Automation and monitoring notifications allow us to keep abreast of our entire fleet's condition.
Management and Patching Miracle Worker
What do you like best about the product?
Patching, Automation, Server and PC Maintenance, Asset Management.
What do you dislike about the product?
All is good with NinjaOne, no negatives come to mind.
What problems is the product solving and how is that benefiting you?
We don't need addition staff to do jobs that a great RMM can do.
Cool Product
What do you like best about the product?
This makes it easy to help patients who have trouble using their devices. so they are able to fill out forms.
What do you dislike about the product?
The really cool products are hidden so you have to go find them.
What problems is the product solving and how is that benefiting you?
Ninja allows me to help elderly patients who dont know how to use their computers. I am able to take over their computer or watch them and tell them what to press. Very helpful.
NinjaOne Saves Time!
What do you like best about the product?
NinjaOne Saves Time! We no longer need to manually update machines.
What do you dislike about the product?
Can't think of any negatives. NinjaOne is a great product.
What problems is the product solving and how is that benefiting you?
Working for a small Managed Service Provider (MSP) business, Ninja has saved a lot of time with deployments and automatic patching.
NinjaOne da experience
What do you like best about the product?
NinjaOne combines robust features with ease of use, making it a standout choice for IT management. Its automation, remote management capabilities, and exceptional support ensure that IT professionals can maintain a secure and efficient IT environment with less hassle. Highly recommended for those looking to streamline their IT operations
What do you dislike about the product?
Some of the things I dislike about NinjaOne is the Initial setup can be very time consuming. Despite its user-friendly interface, there is still a learning curve associated with mastering all of NinjaOne's features
What problems is the product solving and how is that benefiting you?
Some problems that NinjaOne solves for us is to be able to easily remote and manage computers more easily.
Good tool but the cost is not cheap if your employee has multiple devices
What do you like best about the product?
Easy to manage endpoints. We use it to deploy patch and perform end user supports.
What do you dislike about the product?
The cost can go up quickly if your employee has multiple devices.
What problems is the product solving and how is that benefiting you?
Patching endpoint, remote support and saving bitlocker key is a plus.
Cheap & Different IT Management - Worth It
What do you like best about the product?
Very easy platform to use, with at least similar performance compared to other companies. Worth it for the price
What do you dislike about the product?
Steeper learning curve, but use of NinjaOne was broad so the time put into learning this platform was worth it.
What problems is the product solving and how is that benefiting you?
Helps us provide remote support when needed, making it easier than responding to long calls or unnecessary meetings.
Simple and intuitive RMM
What do you like best about the product?
Having never used an RMM before, jumping in was a breeze. NinjaOne helps a lot with monitoring all our devices and the backup system is a life saver.
What do you dislike about the product?
The automation with setting up new devices is lacking. The amount of software availble on the automation list is small and lacks some of the basics, and has been slower than just manually setting up a PC.
What problems is the product solving and how is that benefiting you?
Making sure all out devices are running smoothly and up to date is a huge benefit. Being able to remotely remove programs and restrict them takes a lot of time off our hands.
Reliable, usable backup solution.
What do you like best about the product?
Easy to use and very reliable, it has offered us very few problems and just works.
What do you dislike about the product?
I have not experienced anything of note.
What problems is the product solving and how is that benefiting you?
We needed a replacement for a product that had been discontinued, NinjaOne offered a cost effective simple solution that smoothly replaced our old solution.
RMM and Ticketing System
What do you like best about the product?
The RMM agent and Ticketing system are very useful and easy to use
What do you dislike about the product?
Some minor quirks like tickets can't merge if not Open, etc.
What problems is the product solving and how is that benefiting you?
We needed a RMM tool to make sure computers are tracked and kept up to date, and to be able to remote connect to them for support as our company has offices across the US
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