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User-Friendly Dashboard and Remote Access, Needs Better Reporting Tools
What do you like best about the product?
Easy dashboard interface and the updated remote access is very good.
What do you dislike about the product?
Reporting is always important so I think perhaps an intuitive report writing tool would be helpful.
What problems is the product solving and how is that benefiting you?
Patch management and remote support
All-in-One Remote Management with Excellent Scripting and Documentation
What do you like best about the product?
Remote management, automated software and OS patching, the Remote Registry, Task Manager, File Browser, and Service Management tools all in one management console. Custom scripting tools are easy to use and online documentation is excellent.
What do you dislike about the product?
The remote session generally works well, but can suffer from poor resolution. Also, when a computer is rebooted, it can take several minutes before I am able to connect to it in a remote session. Sometimes I have to instruct the user to open the Services MMC and restart the NinjaRMMAgent service if I am not able to connect.
What problems is the product solving and how is that benefiting you?
Patch management has been the biggest benefit. I used to spend hours per week doing manual remediations, and this time has been reduced significantly.
Elegant Dashboard and Efficiency, But Onboarding Support Needs Improvement
What do you like best about the product?
The ease of use and the GUI is elegant. The dashboard is very informative and has all the necessary alerts visible upon login. Very efficient and its nice to have everything in one place.
What do you dislike about the product?
The lack of support during initial setup. It felt rushed. Its almost like as soon as we cut the check, we were essentially forgot about.
What problems is the product solving and how is that benefiting you?
Having all information in one place is something that has made my job and daily tasks easier.
Simple, Functional, and Integrates Well—Navigation Could Be Smoother
What do you like best about the product?
Simplicity and Functionality and the ability to link with other apps.
What do you dislike about the product?
Navigating to certain windows is a bit cumbersome.
What problems is the product solving and how is that benefiting you?
Being able to manage multiple companies across multiple states from a single point as well as mobile if needed.
Effortless Setup and Daily Use—NinjaOne Makes IT Management Simple
What do you like best about the product?
I love NinjaOne for its simplicity! It was very easy to implement into our existing infrastructure and getting our devices onboarded. I have used it on a daily basis for a multitude of tickets. The remote tool is perfect and I love that it is built into the platform. Creating automations and custom scripts is also very straightforward.
What do you dislike about the product?
It can sometimes be hard to see the effect is has across my organization. Approving patches is quick and easy, but sometimes it is tough to tell how well device updates are being applied.
What problems is the product solving and how is that benefiting you?
Before NinjaOne we had no way of remotely accessing any devices at my organization. So the built-in remote tool has been a game changer on our remote days. It is also amazing to get access to live data from devices.
Powerful Automation and Reporting, But Needs More Standard Templates
What do you like best about the product?
The automation and information collected and provided via reporting and gui
What do you dislike about the product?
Would like to have seen more standard report templates or reports
What problems is the product solving and how is that benefiting you?
Accurate inventory, third party patching, patching, device status, remote support.
Unified Management Made Easy, But Mobile Experience Needs Improvement
What do you like best about the product?
NinjaOne is a unified platform that allows us to remotely connect to devices, manage them, install security patches, and configure settings from a distance. The NinjaOne library and forum also provide a wide range of automation scripts. As we transition from TeamViewer to NinjaOne, we discovered that NinjaOne offers a script specifically for removing TeamViewer, which we have been using to facilitate the switch.
What do you dislike about the product?
At times, NinjaOne can be slow when I try to access a device remotely. Additionally, when using my mobile phone, I have to use both NinjaOne and NinjaRemote, since they are two separate apps. This makes the process a bit cumbersome.
What problems is the product solving and how is that benefiting you?
Bringing together desktop and mobile device management within a single platform has been beneficial. It also streamlines patching, vulnerability management, and security updates, all in one place.
Simple Interface with Essential Tools, Could use Better Sorting and filtering Options
What do you like best about the product?
Simple interface, has the tools that we need
What do you dislike about the product?
Sorting and filtering devices based on some less used criteria is missing
What problems is the product solving and how is that benefiting you?
Management of hundreds of endpoints is able to be done by a single technician
Efficient and User-Friendly – NinjaOne Delivers
What do you like best about the product?
I particularly appreciate the versatility of NinjaOne which allows me to manage various IT services in one place. From remote support to patch management and software deployment everything is seamlessly integrated. This centralized management saves time and significantly increases my team's efficiency.
What do you dislike about the product?
Occasionally, I find that some advanced features can be slightly overwhelming due to their complexity, which could pose challenges for less experienced users. While I appreciate the depth of functionality, I believe that more comprehensive documentation or video tutorials would be beneficial in empowering users to maximize their use of the platform and navigate its intricacies with greater confidence.
What problems is the product solving and how is that benefiting you?
With NinjaOne's robust client management features, I can easily oversee multiple customer accounts from a single dashboard. This centralization simplifies our processes and enables us to quickly identify issues and manage client requests without feeling overwhelmed. The ability to track each client's needs and performance metrics helps us maintain better relationships and deliver tailored support efficiently.
Image Backup Feature Proved Invaluable When It Mattered Most
What do you like best about the product?
I have to admit, even though I was reluctant at first, the image backup feature has really come through for me during crucial times. Just an good RMM to integrate and use.
What do you dislike about the product?
The MFA using a mobile phone number can be hit or miss. Sometimes I would just never get a code sent to me or it would be sent a couple hours later. But this was resolved but just using google authentication. The other thing I have been having issues with was using the remote feature which would not connect and ask me to update ninja remote with the ncinstaller. After downloading and running ncinstaller it would still keep asking to update ninja remote.
What problems is the product solving and how is that benefiting you?
Being an affordable endpoint and RMM solution. Lets me easily fix issues remotely in locations that would normally take a couple hours to travel to.
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