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Fast, reliable and easy to use
What do you like best about the product?
Automation of scripts via tasks or events is a real life and time saver. Remote control or any remote executions works seemless and directly.
What do you dislike about the product?
Reporting could be better, but I think I also need to invest some more time in that :) I'm used to the advanced Query's from Ivanti, where you could basically report on everything that was in the inventory. The file browser could be extended a bit more, why can't I download a folder? I need to select all files, zip it and then download it. And that doesn't even work.
What problems is the product solving and how is that benefiting you?
Fixing issues fast with pre-configured automation scripts and remote control to assist our end users.
NinjaOne is just there
What do you like best about the product?
Broad range of security feature to improve the overall security.
Great support team.
Great support team.
What do you dislike about the product?
Pricing could be more transparent. Not always that clear.
What problems is the product solving and how is that benefiting you?
Monitoring performance of our customers IT environment. Being proactive is a key element of service. NinjaOne helps us perfectly with this.
Effortless remote monitoring without any hassle
What do you like best about the product?
The kindness and helpfullness of the support team
What do you dislike about the product?
No back-up to external hard drive functionality
What problems is the product solving and how is that benefiting you?
It makes it easy to manage multiple endpoints and install or modify features on workstations without any downtime.
Quick and easy to use
What do you like best about the product?
The remote tools makes it easier for me to maintain our systems.
What do you dislike about the product?
Sometimes it takes 2 or 3 times for me to remote into a pc.
What problems is the product solving and how is that benefiting you?
Being able to update remote systems
NinjaOne is a very good monitoring program, not only for IT teams.
What do you like best about the product?
In my case, as I work in marketing, it is a tool that allows me, along with the IT team, to make changes to our teams without having to bother them. For example, recently, we carried out a complete rebranding and were able, through automations, to install the new corporate typography on all our team's computers.
What do you dislike about the product?
It is complex to use, especially for non-technical users, but nothing that a good tutorial can't fix.
What problems is the product solving and how is that benefiting you?
Allows us to protect our equipment and add functionalities that are useful for various departments.
Very robust system
What do you like best about the product?
Simplicity and everything integrated into the same system.
What do you dislike about the product?
The reports can improve, I find them very simple, with little information.
What problems is the product solving and how is that benefiting you?
It is automating my routine, which allows for better management of clients.
Excellent Ticketing Platform
What do you like best about the product?
I enjoy the layout of the ticketing page as well as the ability to remotely disable access, restart devices, and run scripts.
What do you dislike about the product?
It could posisbly be the devices and not just NinjaOne, but it is very common for the device alerts to not go away when you restart, patch OS, or device updates.
What problems is the product solving and how is that benefiting you?
Our main use for NinjaOne is the ticketing system and helping users resolve their issues in a timely manner.
Gamechanger for client administration
What do you like best about the product?
Very simple to use. Implementation and integration took less than 1 day. Customer Support is very fast and has a lot of tips if you are new to the system.
We use it daily in the administration of our 2500 clients and 400 severs.
The features beside the classic patch managing are incerdible. By default there are a lot of scripts which are helping our Support stuff to work more effective.
We use it daily in the administration of our 2500 clients and 400 severs.
The features beside the classic patch managing are incerdible. By default there are a lot of scripts which are helping our Support stuff to work more effective.
What do you dislike about the product?
Only the filter functions need a little bit of development.
What problems is the product solving and how is that benefiting you?
Patching Clients and deploying software.
Current system data and memory usage
What do you like best about the product?
Ninja offers a clear compilation and good reporting and evaluation options.
What do you dislike about the product?
Perhaps many configuration options in the reports.
What problems is the product solving and how is that benefiting you?
Overview of system information for the customer
Continuous Improvement and Excellent Support, but Billing Needs Work
What do you like best about the product?
I’ve been a customer of ninjaOne since February 2022, and I truly appreciate the continuous improvements and enhancements to the product experience. Even though I’m more than satisfied, my account manager frequently introduces new features that I didn’t know I needed but now can’t live without. The customer service and expert support team are incredibly helpful and always strive to assist. ninjaOne is very user-friendly, and ninjaRemote combines the best aspects of TeamViewer and Splashtop into a seamless remote support tool that’s easy to implement.
What do you dislike about the product?
The billing process leaves much to be desired. When there’s a billing error, it’s not corrected immediately but rather adjusted in future invoices. Additionally, when testing new projects, you’re immediately billed for a set number of devices, even if you haven’t deployed that many. This area definitely needs improvement.
Unfortunately, I also see significant room for improvement in the Patch Management system. It often results in most of our managed devices showing a red or yellow status because updates are either pending or have failed. This is a major concern that needs to be addressed.
Unfortunately, I also see significant room for improvement in the Patch Management system. It often results in most of our managed devices showing a red or yellow status because updates are either pending or have failed. This is a major concern that needs to be addressed.
What problems is the product solving and how is that benefiting you?
We switched from N-Able RMM to ninjaOne due to the high costs and a very complicated user interface. ninjaOne has significantly simplified the entire Remote Monitoring & Management (RMM) experience, ensuring that we always have an overview of all client devices. With the integration of Mobile Device Management and direct backup management from ninjaOne, we can manage all essential functions from a single interface.
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